Hazel End Care Home
Kitchener Road
Bishop's Stortford
CM23 1EN
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Profile Strength |
Excellent 96%
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|---|---|
| Care Type | Care Home |
| Care Category | Dementia | Respite | Residential |
| Availability | Call for details |
| Weekly Prices From | £1,310.00 |
| Regulator's Rating | Inspected but not rated |
Meet The Manager
Allison Squires is Manager at Hazel End Care Home.
About Us
“Our aim is to provide the highest standards of quality care in a luxury, modern environment. We embrace the opportunity to make a difference to our residents’ lives. We believe that moving into a Halcyon Care Home should enrich our residents lives and enable them to maintain contact with their local communities.”
Michael Whitehead, CEO, Halcyon Care
Videos and Virtual Tours
Care
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Infection Control (S.A.F.E.)
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Hand sanitiser and PPE stations are available throughout the home, One Spray Hand sanitiser upon arrival which provides users with 24 hrs protection. One Spray Surface sanitiser used in all the homes after every 25 days (put a protection layer for 30 days). Regular Infection Control Themed Supervision with all the team members, monthly infection control audit, spillage kits available in each floor for body fluids, D&V procedure, and guidance available in each floor for team. Halcyon colour coded policy in place for mops to avoid any spread of infection. In depth training for all the team members via eLearning portal and face to face by our IPC lead in each home |
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| Covid-19 Emergency Support Framework |
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| The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic. Click here to download their assessment. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
More details coming soon
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We are on FacebookAdmission Criteria
Building and Facilities
| Our Building and Facilities |
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Hazel End Care Home is a modern and purpose-built home offering 24 hour residential and dementia care in luxury surroundings.
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| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2019 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Dentist, GP, Hairdressers, Lift, Optician. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Sensory Garden. |
| Brochures |
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| 10757_HCH_Hazel_End_brochure_FINAL.pdf |
| Our Photos |
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Rooms
| Description |
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The home has 66 spacious bedrooms with ensuite facilities allowing us to deliver person-centred care in a dignified manner, while still promoting independence as far as possible. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 66 |
| Number Of Ensuite Rooms | 66 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Unfurnished. |
| Room Facilities |
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| Freeview TV, Fridge, Telephone Point. |
| Our Photos |
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Meet our Team
| Description |
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At Hazel End we have a highly trained, caring and compassionate care team led by a dedicated home manager. When staff are on hand to help with everyday tasks, worries about dealing with personal care, reduced mobility, general frailty and isolation are all reduced. We understand that the more we know about you, the better we can care for you. To help our caring and friendly staff with this, we use technology throughout our care homes. Our computerised care planning system allows us to develop a personalised care plan for every resident that includes their hobbies and interests as well as medical needs. In this way, we can help meet the needs of everyone.
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| Our Team |
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Alicia BradonMarketing and Communications ManagerAlicia came on board at the outset of Halcyon Care Homes and has always offered excellent knowledge of social media, as well as its benefit in providing a platform from which Halcyon could grow. Alicia has been instrumental in the recruitment phase and the planning of events within the home. Her career path is a prime example of Halcyon Care Homes’ commitment to the future. Alicia is both determined and hardworking and, having never previously worked in a caring environment, she has learned quickly and become a welcome smile in both homes. Alicia enjoys spending time getting to know the residents and ensuring the team and our residents are full of positivity. Alicia has shown a commitment to Halcyon Care Homes by completing a postgraduate course in marketing and social media.
Allison SquiresManager
Arvind KumarRegional Hospitality ManagerArvind Joined the Care Home Sector in 2019 as Hospitality Services Manager. Arvind has been a part of the hospitality industry since 2003, mostly working in top-class hotels in India and London before making a move to Care Home Sector. Arvind’s role as Hospitality Manager is to support and mentor the team to provide consistent quality and to deliver relationship-centred care to all our lovely residents. It’s the little things that count and Arvind prides himself on attention to details. Arvind feels especially privileged to be part of residents’ lives at their time of need. Particularly when he can see residents benefitting from the rich and meaningful programs, running in our care homes. Arvind is proud to work with an outstanding team of people who share the same values, Arvind looks forward to always doing his best to serve others. 
Daniel RowarkManaging DirectorAs Managing Director, Daniel is responsible for leading the home teams to ensure the quality of service provided is of the highest standards for all residents. he will be working alongside the wider Halcyon team and General Managers in order to achieve this, promoting a positive, engaged and empowered culture. "I am incredibly proud to be appointed as Managing Director for Halcyon Care Homes; joining the company in June 2020, with absolute passion and excitement to lead the teams in delivering the highest standards of quality care." “If the team are treated as individuals then in turn, this will be emulated in the care that they provide. I have enjoyed each step of my journey and look forward to the journey yet to come with Halcyon Care Homes." 
Emma OldershawGroup HR ManagerEmma commenced her early career in a business support and recruitment role where she soon realised her passion for people and the importance of having an effective team in order to achieve business goals and objectives. In 2008, Emma’s chose to move into a HR support role where she achieved her Certificate in Personnel Practice (CPP) and CIPD qualifications to enhance and improve her chosen career path. Emma moved into the Health & Social Care sector in 2012 and this is where her true passion has evolved. With a strong focus on recruiting the right people, ensuring they are offered the opportunity to be the best they can be, with the correct support, training, and career development opportunities. 
Gabriella DaviesChief Financial OfficerGabriella brings over twenty years’ experience across the spectrum of finance roles. She qualified as a Chartered Management Accountant in September 2007 having spent her early finance career within fashion retail and manufacturing organisations including T K Maxx and Levi Strauss which gave her the opportunity to work across a broad range of roles and obtain her qualifications. 
Jessica TilsonExecutive AssistantJess is a crucial cog in the day-to-day running of Halcyon Care Homes and is always on hand to help in any way she can, and always with a smile. She is the go-to person in the group for any administrative issues. Jess develops excellent relationships in the homes with staff, residents and their relatives. Her colleagues highly respect Jess for her friendly professionalism as well as her extensive knowledge and support. “Together, we can provide a caring, high-quality person-centred environment our staff and residents can be proud of. I thoroughly enjoy my role and I’m excited to support the growth of Halcyon Care Homes. Creating a good quality of living and fulfilling lives in a supportive, safe and comfortable environment really does make a difference to 
Lee UnderwoodFacilities ManagerLee comes to the role of Facilities Manager at Halcyon Care Homes following a wealth of experience in the social care sector. Lee started his journey in social care as a care assistant at a home in Ipswich before utilising his college qualifications in Arboriculture and Horticulture and becoming the homes’ gardener. Lee has since worked as a Regional Gardener and then Regional Estates team member, supporting homes with maintenance, refurbishment, and commissioning projects. In 2020, following 6 years with his previous company, Lee decided to make the move to Halcyon Care Homes, joining Marham House Care Home as their Maintenance Officer. 
Louise ChilversLearning and Development ManagerLouise is the Learning and Development Manager for Halcyon Care Homes and has developed an inclusive Induction programme for all new and existing team. Louise has helped commission new homes in the past and worked with her team and colleagues within an Outstanding Care Home. Louise is responsible for the additional learning and supports all team within Halcyon Care Homes to provide person centred care to all Residents. Louise updates the Homes Training Matrix and ensures that the training all Team receive is line with the Care Certificate and the CQC key lines of enquiry. 
Mark McDonaldRegional Hospitality ManagerMark McDonald has worked across the health and social care sector for over twenty years. With a passion for the delivery of exemplary care, Mark has a comprehensive knowledge of senior healthcare operations with a strong record of achievement throughout his career. Mark has worked across a number of different companies in senior roles leading teams through mentoring and teaching to provide high quality care. He has a proven track record of achievement including being the first registered manager to achieve an Outstanding CQC rating whilst working for another care provider in Suffolk. This was followed by the achievement of a second Outstanding rating following the operational recommissioning and refurbishment 
Michael WhiteheadCEO“Our aim is to provide the highest standards of quality care in a luxury, modern environment. We embrace the opportunity to make a difference to our residents’ lives. We believe that moving into a Halcyon Care Home should enrich our residents lives and enable them to maintain contact with their local communities.” |
Fees
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,310.00 |
| Funding Types | |
|---|---|
| Local Authority | Hertfordshire |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Third Party Top-Ups | Yes |
Food
| The Importance Of Meal Times |
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We provide a choice of tasty, nutritious, meals available to enjoy in the ambient dining areas or, should you wish, in a more private setting with a glass of wine or beer. As well as this, a selection of beverages and snacks are available throughout the day. |
| We Serve Food At |
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| Breakfast, Dinner, Lunch. |
| Dietary Options |
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| Diabetic, Pureed, Vegan, Vegetarian. |
| Our Photos |
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Activities
| Activities Are So Important |
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Well-being means experiencing an overall feeling of happiness and satisfaction with life. It is achieved by being able to do all the things that please you. At Hazel End Care Home we aim to enhance well-being by discussing and arranging a personal activity plan with every resident that will help them to stay physically active and mentally stimulated. We also encourage every resident to stay connected with their loved ones and their social activities outside the home, as well as to make new friends within it. We have a packed activities calendar that is sure to suit all tastes and abilities. It's important to us that our residents maintain their health as well as their sense of fun. Trips, outings and activities are arranged regularly at Hazel End Care Home. We enjoy keeping our residents busy, so there's always something interesting going on such as theatre trips, shopping excursions and day trips to interesting places. |
| Our Photos |
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| Timetables |
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| Weekly Activities Planner.docx |
| Activities At Home |
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| Birthday Celebrations, Board Games, Excursions, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Shopping, Theatre. |
Pets
| Our Pets |
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Our Pet Policy is down to the discretion of our Home Manager. Should you wish to bring your pet with you when staying with us, please speak to the home manager about this on your initial enquiry. |
| Can You Bring Your Pet |
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| Yes |
Map
Kitchener Road
Bishop's Stortford
CM23 1EN
Regulator Ratings
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Inspected but not rated |
| Safe | Inspected but not rated |
| Inspection Reports | |
| Last inspected | 15th March 2021 |
| Last rated | 20th March 2021 |
| Reports | |
| Registration Date | 28th November 2019 |
| Service Provider | Halcyon Care Homes Limited, LS25 2DY |
20th March 2021 Amenities
| Transport |
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| Bus Stop nearby, Car Park on-site. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Restaurant. |
