Hazel End Care Home

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Hazel End Care Home is a modern and purpose-built home offering 24 hour residential and dementia care in luxury surroundings.


Located in Bishop’s Stortford - and newly opened in December 2019 - Hazel End has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and secure gardens. All 66 bedrooms are en-suite, allowing us to deliver person-centred care in a dignified manner, while still promoting independence as far as possible.


All of our care home buildings have been thoughtfully designed to allow residents living with dementia to be monitored safely without this ever becoming intrusive. Our homes also include a number of features designed to stimulate and prompt the attention and interaction of residents living with dementia.

Facilities at our home include:

• Full electronic care plan tailored to your health, personal and care needs
• 66 spacious bedrooms with en-suite facilities
• Fitted furniture, flat screen Smart TV, telephone point and mini fridge in every bedroom
• Garden-facing bedrooms are also available 
• Each relaxing bathroom has a specialist assisted bath
• Complimentary Wi-Fi throughout the home
• Use of all social spaces including quiet lounges, garden room, dining areas, cinema room, café and tea room

• Landscaped sensory gardens
• A choice of tasty, nutritious, meals available to enjoy in the ambient dining areas or, should you wish, in a more private setting with a glass of wine or beer
• A selection of beverages and snacks throughout the day
• The option to invite your guests to dine with you 
• A dedicated lifestyle manager and regular social committee meetings to allow you to put your ideas into practice
• A full and varied programme of activities, with something for every day of the week
• Clubs, entertainment and talks within the home
• Regular shopping trips and day trips accompanied by our staff (venue admission charges apply)

• Transport and accompaniment to medical appointments where necessary
• Local GP service and medication management
• Annual eye test (treatment charges apply)
• Annual dental check-up (treatment charges apply)
• Monthly appointment at our on-site hairdressing salon
• Regular appointments with our chiropodist
• A selection of newspapers and magazines within the home
• Full personal laundry service and daily housekeeping
• Disabled access and lift service
• Car parking for residents and visitors

The home has 66 spacious bedrooms with ensuite facilities allowing us to deliver person-centred care in a dignified manner, while still promoting independence as far as possible.
Each room has fitted furniture, flat screen Smart TV, telephone point and mini fridge. There are garden facing rooms available with private patio door access to the landscaped sensory gardens.

There are also spacious bathrooms with assisted baths. Complimentary Wi-Fi is available throughout the home.

At Hazel End we have a highly trained, caring and compassionate care team led by a dedicated home manager.

We support residents living with dementia so that they can live life to the fullest. Our care homes provide them with a safe environment for our residents which, in turn, gives peace of mind to their friends, families and loved ones. Since it is vital that both mind and body remain active, daily activities are at the heart of our dementia care.

When staff are on hand to help with everyday tasks, worries about dealing with personal care, reduced mobility, general frailty and isolation are all reduced.

We understand that the more we know about you, the better we can care for you. To help our caring and friendly staff with this, we use technology throughout our care homes. Our computerised care planning system allows us to develop a personalised care plan for every resident that includes their hobbies and interests as well as medical needs. In this way, we can help meet the needs of everyone.

To maintain and deliver this quality of service, we constantly challenge all of our team leaders to inspire our staff and provide them with the training, respect and support they deserve.

Statement from the Operations Director:

“I am incredibly proud to be appointed as Operations Director for Halcyon Care Homes; joining the company in June 2020, with absolute passion and excitement to lead the teams in delivering the highest standards of quality care.”

We provide a choice of tasty, nutritious, meals available to enjoy in the ambient dining areas or, should you wish, in a more private setting with a glass of wine or beer. As well as this, a selection of beverages and snacks are available throughout the day.

Well-being means experiencing an overall feeling of happiness and satisfaction with life. It is achieved by being able to do all the things that please you.

At Hazel End Care Home we aim to enhance well-being by discussing and arranging a personal activity plan with every resident that will help them to stay physically active and mentally stimulated. We also encourage every resident to stay connected with their loved ones and their social activities outside the home, as well as to make new friends within it.

We have a packed activities calendar that is sure to suit all tastes and abilities. It's important to us that our residents maintain their health as well as their sense of fun. Trips, outings and activities are arranged regularly at Hazel End Care Home. We enjoy keeping our residents busy, so there's always something interesting going on such as theatre trips, shopping excursions and day trips to interesting places.