Hazel End care home
Book a Visit
Kitchener Road
St Michael's Hurst
Bishop's Stortford
Hertfordshire
CM23 1EN
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,650.00 |
| Regulator's Rating | Good |
Meet The Manager
Claire Sparks is Home Manager at Hazel End care home.
I'm proud to manage Hazel End and to introduce you to my team. Hazel End provides friendly and supportive surroundings to assist our residents continue to live active and fulfilled lives.
We'll be pleased to provide you with a warm welcome and answer any questions that you may have regarding our care home.
Hazel End is a luxury care home located in Bishop's Stortford, providing premium residential, dementia, and shorter stays/ respite care in a warm, elegant setting. Designed for comfort and wellbeing, our home offers five-star facilities, personalised care, and a lifestyle tailored to individual needs.
At Hazel End, we're proud to offer Day Care, which combines compassionate personal care with enriching daily activities and delicious, freshly prepared meals. The home promotes wellbeing, independence and social connection, while providing loved ones valuable peace of mind.
Our lovely home can support up to 66 older people in spacious bedrooms, each with it's own en suite wet room to support dignity and comfort. We sensitively incorporate the latest care technology and our facilities include a Sky Bar, cinema room, library area and quiet areas. Every detail is thoughtfully designed to create a safe, stylish environment where residents feel truly at home. Our highly trained team delivers 24-hour care with kindness, dignity, and respect.
We support a wide range of needs, including memory care and personal care, through tailored care plans that promote independence and quality of life. Daily activities, wellbeing programmes, and entertainment are all part of our luxury care offering, encouraging connection, purpose, and enjoyment.
Friends and family are always welcome, and our hospitality-led approach ensures every visitor feels at ease.
If you’re seeking a luxury care home in Bishop's Stortford that combines expert elderly care with a premium lifestyle, Hazel End offers peace of mind and a place where life can be lived fully and joyfully.
Please contact our friendly team to arrange a visit or to learn more. We're happy to help.
About our care homes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Personal care, Reablement, Support for Couples. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We follow prevailing government guidance in respect of infection control. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Hazel End care home is a modern and purpose-built home offering 24 hour residential and dementia care in lovely surroundings. Located in Bishop’s Stortford, Hazel End has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and secure gardens. All 66 bedrooms have en suite wet rooms, allowing us to deliver person-centred care in a dignified manner, while still promoting independence as far as possible. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2019 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
|---|
| Voluntary / Not for Profit |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Cinema, Coffee Shop, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls. |
| Our Photos |
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| Description |
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Hazel End has 66 spacious bedrooms with ensuite wet room facilities to promote dignity and comfort. We encourage you to personalise your room to ensure you feel at home. We have garden facing rooms available with private patio door access to our private gardens. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 66 |
| Number Of Ensuite Rooms | 66 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Fridge, Private Patio, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,650.00 |
| Residential Dementia Fees From / Price Per Week | £1,650.00 |
| Respite Fees From / Price Per Week | £1,750.00 |
| Funding Types | |
|---|---|
| Local Authority | Hertfordshire |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Well-being means experiencing an overall feeling of happiness and satisfaction with life. It is achieved by being able to do all the things that please you. At Hazel End Care Home we aim to enhance well-being by discussing and arranging a personal activity plan with every resident that will help them to stay physically active and mentally stimulated. We also encourage every resident to stay connected with their loved ones and their social activities outside the home, as well as to make new friends within it. We have a packed activities calendar that is sure to suit all tastes and abilities. It's important to us that our residents maintain their health as well as their sense of fun. Trips, outings and activities are arranged regularly at Hazel End Care Home. We enjoy keeping our residents busy, so there's always something interesting going on such as theatre trips, shopping excursions and day trips to interesting places. |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Excursions, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Shopping, Theatre. |
| Our Pets |
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Our 'Pet Friendly' policy at the discretion of our Home Manager. Should you wish to bring your pet with you when staying with us, please discuss this with our Home Manager. |
| Can You Bring Your Pet |
|---|
| Yes |
Kitchener Road
St Michael's Hurst
Bishop's Stortford
Hertfordshire
CM23 1EN
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 9th November 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 3rd November 2022 |
| Service Provider | Anchor Hanover Group, WC1E 7HJ |
Hazel End care home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Restaurant. |
Frequently asked questions about Hazel End care home
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