1 Mitre Way
Old Sarum


Profile Strength
Very Good 78%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Call for details
Regulator's Rating Requires Improvement
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Meet The Manager

Mercy Mautsi is Home Manager at Avon Court.

Mercy has been in care for over 22 years, having been employed for almost every role in a care home. Mercy brings a lot of hands-on experience to her role as Home Manager of Avon Court, the dementia care household in Avonbourne Care Centre. Having started out as a carer, Mercy worked her way up to become a care leader and later becoming Head of Care at Willowcroft in Salisbury. During her time as Head of Care; Mercy worked alongside our other Home Manager Sharon Payne, helping shape Willowcroft into the home it is now. Mercy was then awarded her own home in Mere, where she managed Fives Court for a number of years. Wanting to shape a Dementia home, Mercy was then given the opportunity to be the Home Manager of Avonbourne's dementia side and we were delighted to welcome Mercy in late 2018.

Mercy's goal is to make Avonbourne an example of how to care for those living with Dementia.

Mercy Mautsi

Avonbourne Care Centre offers two households that allow our residents to thrive in a homely environment. Avon Court is for those who need specialist dementia care, and Bourne House looks after those who need a little extra help to maintain their independence.

Located in the historic area around Salisbury, Avonbourne Care Centre offers an elegant home environment with compassionate, individualised care in relaxing, friendly and homely households. The area around the home is full of history and is just a short drive to into Salisbury and to Stonehenge.

We try to learn as much as possible about each person who lives with us, so that we can provide them with care and support tailored to their individual needs and preferences. Our residents have regular meetings with the management team to discuss new ideas for menus and resident activities.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age

Our Building and Facilities

Our home has beautifully furnished living accommodation, spacious en-suite bedrooms and fully accessible, landscaped gardens.

Residents in our home can enjoy daily social activities that are perfectly tailored to their needs, with joint events in the central coffee shop, salon and cinema. There are cosy seating areas for a cup of tea with loved ones, and outside terraces for sunnier days.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Cinema, Coffee Shop, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

Key Facts Sheet.pdf

Our Photos


Each room is furnished with a single bed with bedding included, wardrobe, chest of drawers, armchair, bedside table, carpet, sink and sink unit, and curtains.

About Our Rooms
Number Of Rooms 48
Number Of Ensuite Rooms 120

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished.

Room Facilities

Our Photos

Our friendly, professionally trained team are on hand around the clock to support our residents, ensuring they spend their day how they wish and enabling them to enjoy a fulfilling and independent lifestyle.

The attentive care team focus on the individual needs of the residents, with a tailored care plan for each person. Their aim is to improve the quality of life for our residents by creating lovely, comfortable, homely surroundings and by providing care, activities and other services designed around each resident’s needs and wishes.

The team consists of a General Manager, Home Manager, Care Services Manager, Dementia Lead, Senior support Workers, Support workers, Activity Co-ordinators, Admiral Nurses, Housekeeping, Handy person, administrators and the home's Chef and catering team.

Our Team
Simon McLean
Simon McLean
General Manager

Joined June 2019

Simon is the General Manager for Avonbourne Care Centre and has over 20 years’ experience working across 3 different sectors. He oversees Avon Court and Bourne House. 
His management experience includes working with larger companies to independent service providers. 
Simon has lead services that have specialised in nursing, complex needs, dementia and residential care across East Anglia. 
He started with the Trust as a Peripatetic Manager for the Wiltshire Region and took up the opportunity to lead the team at Avonbourne in June 2019.

Mandy MacKenzie
Mandy MacKenzie
Customer Relationship Manager

Joined 2019

Mandy joined Avonbourne Care Centre in 2019 as our Customer Relationship Manager and is one of the first people you will meet in the home. 
She comes to us with 30 years’ experience working in sales, marketing, HR, project management and other customer-facing roles. 
Customer Service excellence has won Mandy awards in other industries and she considers it an essential part of her role here. Having personal experience, she is passionate about later life care and has a keen interest in garden design.

Jane Mealing
Jane Mealing
Activity Coordinator

Jane is one of two Activities Co-ordinators here at Avonbourne Care Centre. She is focused not only on meaningful activities and general well being within the home, but also on setting up links within our local community and encouraging a younger demographic to come through the doors to bridge the gap between generations.

Jane hasn’t always worked in care, however her roles have focused on enriching the lives of those who would otherwise struggle, including working with children with disabilities.

You can always find Jane by listening out for laughter and music in the home.

Funding Types
Local Authority Wiltshire
Region South West
We Accept Local Authority Funding Yes

The Importance Of Meal Times

The talented chef and kitchen team prepare tasty, home-cooked meals on site daily from our own kitchens. We source quality produce for our excellent breakfast, lunch and dinner menus. All-day dining is available for lighter meals and snacks and all dishes are carefully balanced to get the best nutritional value and cater for individual dietary requirements and preferences.

Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join us. The menus change daily, and the kettle is always on. Our chef bakes every day so there is always a fresh cake to enjoy.

Residents are also encouraged to help prepare their own food and to make snacks whenever they choose.

We cook all our meals onsite and our kitchen teams prepare carefully balanced meals to get the best nutritional value and cater for individual dietary requirements and preferences

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Sample menu.pdf
Activities Are So Important


Whether it’s wet or dry outside, we at OSJCT feel that activities are essential in providing the best caring environment to live in.

Hobbies don’t simply stop when living with us. Each home has a dedicated Activities Co-ordinator who works closely with our residents to create a programme of fulfilling activities and events, tailored around each resident’s requests, hobbies and interests. The programme of events and activities provide a source of fun and laughter, to help each resident live their life to the full and make new friendships.

A daily activity schedule for a home may include:

  • Trips to garden Centres, café’s, pubs, sporting events, National Trust parks, wildlife parks, aquariums and museums.
  • Performances from entertainers
  • Coffee mornings
  • Art and Craft clubs
  • Quiz Nights
  • Exercise classes such as Zumba and Thai chi.
  • Ice skating
  • Opera and theatre visits
  • Visits from local petting farms, reptile houses and PAT dogs.
  • Local school visits
  • Wine and cheese tastings

And that’s not all:

We’ve had silent discos, hoe downs, Chinese banquets, Oscar parties and so much more.

Many of the activities feature Reminiscence Therapy to aid those living with Dementia to remember events, people and places using sight, touch, taste, smell and sound.


There's never a dull moment. We run regular activities for all to join in:

  • Coffee mornings
  • Care Home Open Day
  • Summer and Autumn fetes
  • Christmas Parties

    Our Photos

    Sample Activities Calendar.pdf

    Activities At Home
    Animal Petting, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Gardening, Music, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

    Activities Outside Our Home
    Garden Centre, Local Tourist Attractions, Park, Pub.

    1 Mitre Way
    Old Sarum
    SP4 6GW

    Regulator: CQC

    Category Rating
    Overall Requires Improvement
    Safe Requires Improvement
    Well Led Requires Improvement
    Caring Good
    Responsive Requires Improvement
    Effective Good
    Read More https://api.cqc.org.uk/public/v1/reports/6980f6d9-5bb8-4405-8e06-b10d06d44d39
    Report Published 8th August 2019
    Registration Date 22nd August 2019
    Bus Stop nearby, Train Station nearby.

    Places of Worship
    Anglican Church, Catholic Church, Methodist Church.

    Nearby Services
    Park, Pub, Restaurant, Shops.

    Frequently asked questions about Avon Court

    Avon Court was given an overall rating of "Requires Improvement" by the CQC in August 2019.
    Avon Court provides Dementia, Respite and Residential care.
    Avon Court is owned by Orders of St John Care Trust.
    Yes. Avon Court does offer Residential care.
    Yes. Avon Court does offer Respite care.
    Yes. Avon Court does provide care for people with Dementia.
    Avon Court comes under Wiltshire.
    Avon Court accepts Local Authority clients.
    Mercy Mautsi is the manager of Avon Court.

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