1 Mitre Way
Old Sarum


Profile Strength
Very Good 76%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Call for details
Regulator's Rating Requires Improvement
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Meet The Manager

Sharon Payne is Home Manager at Bourne House.

Sharon is the Home Manager of Bourne House, the residential care household in Avonbourne Care Centre. She joined the Trust in September 2001 and has worked in various roles in homes within the Wiltshire area.
Sharon has previously managed Fives Court and Willowcroft, and in December 2018 she transferred to Avonbourne Care Centre. 
Sharon is passionate about person-centred care and ensures her team promote personal independence, and provide a safe, friendly and fun place for our residents to live.

Avonbourne Care Centre offers two households that allow our residents to thrive in a homely environment. Avon Court is for those who need specialist dementia care, and Bourne House looks after those who need a little extra help to maintain their independence.

Located in the historic area around Salisbury, Avonbourne Care Centre offers an elegant home environment with compassionate, individualised care in relaxing, friendly and homely households. The area around the home is full of history and is just a short drive to into Salisbury and to Stonehenge.

We try to learn as much as possible about each person who lives with us, so that we can provide them with care and support tailored to their individual needs and preferences. Our residents have regular meetings with the management team to discuss new ideas for menus and resident activities.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Respite Care Yes
Minimum Age

Our Building and Facilities

Our home has beautifully furnished living accommodation, spacious en-suite bedrooms and fully accessible, landscaped gardens.

Residents in our home can enjoy daily social activities that are perfectly tailored to their needs, with joint events in the central coffee shop, salon and cinema. There are cosy seating areas for a cup of tea with loved ones, and outside terraces for sunnier days.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Cinema, Coffee Shop, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

Key Facts Sheet.pdf

Our Photos


Each room is furnished with a single bed with bedding included, wardrobe, chest of drawers, armchair, bedside table, carpet, sink and sink unit, and curtains.

About Our Rooms
Number Of Rooms 72
Number Of Ensuite Rooms 120

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities

Our Photos

Our friendly, professionally trained team are on hand around the clock to support our residents, ensuring they spend their day how they wish and enabling them to enjoy a fulfilling and independent lifestyle.

The attentive care team focus on the individual needs of the residents, with a tailored care plan for each person. Their aim is to improve the quality of life for our residents by creating lovely, comfortable, homely surroundings and by providing care, activities and other services designed around each resident’s needs and wishes.

The team consists of a General Manager, Home Manager, Care Services Manager, Dementia Lead, Senior support Workers, Support workers, Activity Co-ordinators, Admiral Nurses, Housekeeping, Handy person, administrators and the home's Chef and catering team.

Our Team
Simon McLean
Simon McLean
General Manager

Joined June 2019

Simon is the General Manager for Avonbourne Care Centre and has over 20 years’ experience working across 3 different sectors. He oversees both Bourne House and Avon Court.
His management experience includes working with larger companies to independent service providers. 
Simon has lead services that have specialised in nursing, complex needs, dementia and residential care across East Anglia. 
He started with the Trust as a Peripatetic Manager for the Wiltshire Region and took up the opportunity to lead the team at Avonbourne in June 2019.

Abbie Thorne
Abbie Thorne
Deputy Manager

Joined February 2018

Abbie joined the Trust in February 2018 as the Deputy Manager of Bourne House, the Residential care household in Avonbourne Care Centre. Abbie has been working in care for over 14 years; having started as a carer Abbie has experienced many sides of elderly care, including working in the local hospital, out in the community as a co-ordinator and in the care home environment.

Abbie has a real passion for caring for the elderly and likes to lead by example.  Her goal is to make sure that every resident receives care that is personalised to them and works with and mentors carers every day to make this a reality.

Mandy MacKenzie
Mandy MacKenzie
Customer Relationship Manager

Joined 2019

Mandy joined Avonbourne Care Centre in 2019 as our Customer Relationship Manager and is one of the first people you will meet in the home. 
She comes to us with 30 years’ experience working in sales, marketing, HR, project management and other customer-facing roles. 
Customer Service excellence has won Mandy awards in other industries and she considers it an essential part of her role here. Having personal experience, she is passionate about later life care and has a keen interest in garden design.

Jane Mealing
Jane Mealing
Activity Coordinator

Jane is one of two Activities Co-ordinators here at Avonbourne Care Centre. She is focused not only on meaningful activities and general well being within the home, but also on setting up links within our local community and encouraging a younger demographic to come through the doors to bridge the gap between generations.

Jane hasn’t always worked in care, however her roles have focused on enriching the lives of those who would otherwise struggle, including working with children with disabilities.

You can always find Jane by listening out for laughter and music in the home.

Funding Types
Local Authority Wiltshire
Region South West
We Accept Local Authority Funding Yes

The Importance Of Meal Times

The talented chef and kitchen team prepare tasty, home-cooked meals on site daily from our own kitchens. We source quality produce for our excellent breakfast, lunch and dinner menus. All-day dining is available for lighter meals and snacks and all dishes are carefully balanced to get the best nutritional value and cater for individual dietary requirements and preferences.

Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join us. The menus change daily, and the kettle is always on. Our chef bakes every day so there is always a fresh cake to enjoy.

Residents are also encouraged to help prepare their own food and to make snacks whenever they choose.

We cook all our meals onsite and our kitchen teams prepare carefully balanced meals to get the best nutritional value and cater for individual dietary requirements and preferences

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Sample menu.pdf
Activities Are So Important


Whether it’s wet or dry outside, we at OSJCT feel that activities are essential in providing the best caring environment to live in.

Hobbies don’t simply stop when living with us. Each home has a dedicated Activities Co-ordinator who works closely with our residents to create a programme of fulfilling activities and events, tailored around each resident’s requests, hobbies and interests. The programme of events and activities provide a source of fun and laughter, to help each resident live their life to the full and make new friendships.

A daily activity schedule for a home may include:

  • Trips to garden Centres, café’s, pubs, sporting events, National Trust parks, wildlife parks, aquariums and museums.
  • Performances from entertainers
  • Coffee mornings
  • Art and Craft clubs
  • Quiz Nights
  • Exercise classes such as Zumba and Thai chi.
  • Ice skating
  • Opera and theatre visits
  • Visits from local petting farms, reptile houses and PAT dogs.
  • Local school visits
  • Wine and cheese tastings

And that’s not all:

We’ve had silent discos, hoe downs, Chinese banquets, Oscar parties and so much more.

Many of the activities feature Reminiscence Therapy to aid those living with Dementia to remember events, people and places using sight, touch, taste, smell and sound.


There's never a dull moment. We run regular activities for all to join in:

  • Coffee mornings
  • Care Home Open Day
  • Summer and Autumn fetes
  • Christmas Parties

Our Photos

Sample Activities Calendar.pdf

Activities At Home
Animal Petting, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Gardening, Music, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub.

1 Mitre Way
Old Sarum

Regulator: CQC

Category Rating
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/6980f6d9-5bb8-4405-8e06-b10d06d44d39
Report Published 8th August 2019
Registration Date 22nd August 2019
Bus Stop nearby, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Park, Pub, Restaurant, Shops.

Frequently asked questions about Bourne House

Bourne House was given an overall rating of "Requires Improvement" by the CQC in August 2019.
Bourne House provides Dementia, Respite and Residential care.
Bourne House is owned by Orders of St John Care Trust.
Yes. Bourne House does offer Residential care.
Yes. Bourne House does offer Respite care.
Yes. Bourne House does provide care for people with Dementia.
Bourne House comes under Wiltshire.
Bourne House accepts Local Authority clients.
Sharon Payne is the manager of Bourne House.

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