Brockington House Care Community

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Profile Strength
Excellent 99%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,454.00
Regulator's Rating Not Yet Rated
Meet The Manager

Shann Thomas is Home Director at Brockington House Care Community.

I originally qualified as both RMN and RGN and went on to join the Private Sector in 1992. I then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where I joined a leading care home provider as a Home Manager. I was delighted to receive a Divisional award for Outstanding Care and Quality during my time managing a successful nursing and dementia home in Shropshire.

I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.

Shann Thomas

Brockington House offers exceptional care in the finest luxury environment. Our aim is to help our ladies and gentlemen live their lives to the full, with care and support available every step of the way. Whether you have complex needs or require minimal assistance, you can feel safe in the knowledge that you have access to the very best care from truly compassionate people.

Care Options We Can Provide
Support For Companionship, End of Life, Palliative, Personal care.
Disability Support Physical Disability.
Medication By Mouth.
Nursing Specialisms Diabetes, Heart Disease, Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have a dedicated room with screens in place to ensure safe visiting.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Our Building and Facilities

A very warm welcome to Brockington House, located in the cathedral city of Hereford. Lying on the River Wye, Hereford has some of the most breath-taking countryside views all located around the home.

Our stylish and snug lounges have assisted sofas and chairs, a decorative fireplace, cosy reading corners and social areas. The perfect place for a relaxing afternoon.

Our landscaped gardens have been carefully designed to ensure they are safe for residents to explore. There is wheelchair access throughout and raised flower beds and potting sheds to encourage keen gardeners to continue doing the things they love. On a summers day, we enjoy alfresco dining on our shady patios.

We also have a fully stocked complementary bar is perfect for pre-dinner drinks or perhaps a little night cap. A wide range of wines are available at mealtimes for all to enjoy, including your visitors!

All homes are fitted with the Tersano Lotus Pro - this means limited chemicals and environmentally friendly homes

Is Our Home Purpose Built

The Year Our Home Was Built
1 Jul 2019

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Bar / Pub, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Gym, Hairdressers, Library, Lift, Overnight Guest Stay.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Dormy Care - Peace of Mind Flyer 1-1 Email.pdf

Our Photos


Brockington House has 70 fully furnished and professionally designed rooms, purpose-built to suit the needs of our residents whilst offering a homely feel. Each room has an ensuite bathroom with specialist equipment and the option for a TV, internet and phone to be installed. Many of our downstairs bedrooms have patio doors that lead out onto the beautiful landscaped gardens, with wheelchair friendly pathways and seating areas designed for the older person.

About Our Rooms
Number Of Rooms 70
Number Of Ensuite Rooms 70

Type Of Room
Double Room, Separate Sitting Room, Single Room, Studio.

Room Features

Room Facilities
Alarm, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos

What truly makes our homes are the wonderful, highly trained staff we employ.

Our Team
Shann Thomas
Shann Thomas
Home Director

I originally qualified as both RMN and RGN and went on to join the Private Sector in 1992. I then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where I joined a leading care home provider as a Home Manager. I was delighted to receive a Divisional award for Outstanding Care and Quality during my time managing a successful nursing and dementia home in Shropshire.

I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.

Alun Woodhouse
Alun Woodhouse
Deputy Home Director

After working in care of the elderly as a nursing auxiliary in the 1980’s, I commenced my RGN training in 1990 and qualified in 1994. 

 I worked as a Staff Nurse in A&E, as well as Surgical units and obtained my Diploma in Nursing Studies and Bachelor degree in Nursing.  Over a 22-year period, I worked in Saudi Arabia as a Staff Nurse, Head Nurse and Program Director and obtain my Masters degree in Health Care Management.

When I first visited Brockington House I was immediately impressed by the care environment, the mission, vision and values that Dormy Care expects from individuals they employ and began my career with them as Nurse in September and in December 2019, I became the Deputy Home Director.

I enjoy working with the elderly and have a passion and desire to give them the best care ever. I am thrilled to be in this role where I can inspire and motivate other staff to deliver high quality care.

Sarah Mackereth
Sarah Mackereth
Home Administrator

Having worked within the care industry for the majority of my career, I am incredibly excited to be part of the Dormy Care family.

My role will be to support the administration team as well as being the first point of contact when you visit our home. I cannot wait to support our families and their loved ones on the journey of choosing the right care home and am so proud to be able to show you the fantastic facilities we have to offer here. I am passionate about ensuring that you, and your loved ones, receive the best possible service and look forward to welcoming you to Brockington House.

Karen Heath
Karen Heath
Home Administrator

joined Brockington House as an Assistant Administrator in January 2020.

Prior to this position I ran my own hairdressing business for 11 years. This was followed by 10 years in education, supporting young children with autism and their families. I also supported young people with profound and complex disabilities in a residential setting, encouraging independence, equality and diversity.

Earlier this year I was offered the opportunity to progress to the role of Home administrator, this is a busy and varied role with every day being different. There is immense job satisfaction and the interaction with residents and their families is something I enjoy very much.

It is a place where I have found true purpose and leave every day feeling that I have made a difference. Being part of a team is extremely important to me and I am very grateful to work alongside an amazing colleagues at Brockington House.

Vinny Jones
Vinny Jones
Head Housekeeper

I began my career as a childcare manager at a Hereford nursery, in 2001 after 15 years I moved across to the care industry. This involved working as a house keeper in the hospitality industry and as a domiciliary carer.

My current role is head housekeeper at Brockington House where I manage a team of 8, this is an extremely enjoyable role that gives me a lot of job satisfaction. It also allows me to interact with all of our residents on a daily basis and build a rapport with them all.

 I am fortunate to work with a fantastic team every day.

Alan Preece
Alan Preece
Maintenance Manager

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.

Tara Chatterley
Tara Chatterley
Activities Manager

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.

I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.

Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.

Ali Blunt
Ali Blunt
Activities Assistant

I have worked at Brockington House since it first opened, as a care assistant. I recently joined the activities team and absolutely love being able to make a difference in our ladies and gentlemen lives.

When I’m on shift, whoever I speak to, see and interact with - I try and make them smile or laugh . If I have done this then I know in my heart I’m doing my job right. It’s the best job I could ever have.

Kelly Moon
Kelly Moon
Head Chef

Kelly joined the team at Brockington House as assistant chef in February 2020 and quickly progressed to the position of Second Chef, she had previously worked as a Cook for Herefordshire Council. In September 2021 Kelly progressed to the role of Head Chef thanks to her dedication to delivering high quality meals for our ladies and gentlemen

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,454.00
Nursing Fees From / Price Per Week £1,385.00
Residential Dementia Fees From / Price Per Week £1,385.00
Nursing Dementia Fees From / Price Per Week £1,385.00
Respite Fees From / Price Per Week £1,485.00

Funding Types
Local Authority Herefordshire, County of
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Bistro Pink tick icon Café Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon dining (2).jpg Pink tick icon bar cafe.jpg Pink tick icon cafe bar.jpg

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

Pink tick icon Hot Trolley

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to a Bistro.

Pink tick icon Residents have access to a Restaurant

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Staff also dine themselves with the residents they support.

Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.

Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.

Pink tick icon Vegan food can be served.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.

Pink tick icon Tables are well laid.

Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.

Pink tick icon We grow some food and/or ingredients on site.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.

Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Moving into Brockington House is all about enjoying the next chapter in your life. It’s a place where you can learn new hobbies, meet new friends and enjoy the luxury onsite facilities in a caring environment. We want it to feel like home, in a place where you are fully supported.

We run daily activities that are tailored to the hobbies and interests of the ladies and gentlemen that live with us. We do everything from art classes to music therapy, games evenings, book clubs, gardening clubs, themed food events and anything else our residents enjoy. We believe that running daily activities helps our residents remain active in body and mind, whilst promoting positive wellbeing.

Our Photos

Dormy Care - August Activities Calendar 1-0 copy.pdf

Activities At Home
Animal Petting, Board Games, Card Games, Crafts, Dancing, Exercise Class, Music Entertainment, Painting, Pet Therapy, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.
Our Pets

Pets by arrangement.

Can You Bring Your Pet

We Welcome
Cats, Dogs, Others (subject to review).

Hafod Road

Regulator: CQC

Not yet rated.

Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Brockington House Care Community

Brockington House Care Community provides Nursing, Dementia, Respite and Residential care.
Brockington House Care Community has 70 rooms.
Prices for Brockington House Care Community start from £1,454.00 per week.
Brockington House Care Community is owned by Dormy Care Communities.
Yes. Brockington House Care Community does offer Residential care.
Yes. Brockington House Care Community does offer Respite care.
Yes. Brockington House Care Community does provide care for people with Dementia.
Brockington House Care Community comes under Herefordshire, County of.
Brockington House Care Community accepts Local Authority clients.
Brockington House Care Community accepts NHS Continuing Healthcare clients.
Shann Thomas is the manager of Brockington House Care Community.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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