Abney & Baker (West Wiltshire)

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Profile Strength
Very Good 82%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £24.75
Regulator's Rating Not Yet Rated
Meet The Manager

Debbie House is Business Manager - West Wiltshire at Abney & Baker (West Wiltshire).

Debbie House


My name is Ian and I’m the founder of Abney & Baker.

As someone who had to find care and support for a parent with Parkinson’s and someone who served some time as a director of a major national care chain, I’ve gained unique experience of both sides of the care and support world. I’ve seen the impact of low wages and poor working conditions on staff morale and seen the impact this had on the care that people receive.

During this time, I became convinced that there had to be a better way. A care company that valued and supported its team must be able to provide better care and support to its clients. The result is Abney & Baker.

From the first day, we have have put treating people right at the heart of every decision we make. Doing better by our employees allows us to do better by clients like you which, in turn, is good for the business.

As a result, I am incredibly proud of how we have built a company that:

  • scores 97% on independent client feedback (1)
  • scores 96% on independent employee feedback scores (2)
  • is amongst Top 20 Home Care Providers in the UK as awarded by homecare.co.uk in June 2020.
  • has committed to fighting working poverty and has been affiliated with the Living Wage Foundation since the day we started
  • has staff turnover levels roughly half that of the national average for the care industry
  • has trained and developed many of our colleagues to become trainers, supervisors or managers

We are family-owned, local and proud of the role we play in our community.

"I can’t wait to have the opportunity to show you how our care and support can help reduce your stress and anxiety and help you lead a happy, confident life in the familiar safety of your own home. A life we all deserve."

Abney & Baker Brochure Wiltshire Digital July 2020.pdf

Care Options We Can Provide
Care Given Companionship, Independent Living, Personal care.
Disability Support Hearing Impairment, Physical Disability, Speech Impairment, Visual Impairment.
Housekeeping Cleaning, Household Admin, Laundry, Meal Preparation, Shopping, Tidying, Transportation.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Specialisms Alzheimer's.
Care Visits 1 Hour, 2 Hours, 3 Hours, 30 Mins, 4 Hours, 6 Hours, Days, Full Day, Hours, Min, Sitting-in Service, Weeks.
Transport Carer provides own vehicle.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Full Personal Protective Equipment (PPE)

We have worked hard with our suppliers to ensure we have good stocks of all the personal protective equipment. We have plenty of gloves, aprons, masks, hand-sanitiser and soap. Whether you’re self-isolating or shielding, we are following all the guidance to ensure we provide you with safe care.

Full training

We have refreshed all our training on hygiene and infection control to make sure that all our carers are adhering to best practice when it comes to preventing the spread of the infection.

Staffing levels

We are continuing to recruit high quality carers to ensure that, even when members of our team need to self-isolate, we have the staffing levels needed not only to support our existing clients but to ensure that we can provide support and care to new clients.

Dedicated team member

We have a dedicated member of staff in charge of infection control and all COVID related regulations and news so we can ensure we're fully up to date in all areas to keep our clients and care team as safe at possible. 

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Our Team
Debbie House
Debbie House
Business Manager - West Wiltshire
Karen Lowe
Karen Lowe
Client Support Manager
Samantha Hatt
Samantha Hatt
Care Co-ordinator
Valerie Roberts
Valerie Roberts
Client Liaison
Fees For Individuals Fee
Hourly Daytime Rate £24.75
Hourly Night-time Rate £24.75
Hourly Rate - Bank Holiday £27.75
Hourly Rate - Christmas Day £27.75

Funding Types
Local Authority Bath and North East Somerset
Region South West
Local Authority Funded Clients Yes

The Importance Of Meal Times

We will prepare your meals and do the dishes 

We Can Prepare
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Activities Are So Important
  • Helping you visit friends and family 
  • Supporting you at family events, such as weddings and birthdays – chin chin! 
  • Shopping trips to buy a gift or find an outfit 
  • Days out to see the sights 
  • Get-togethers to make new connections and friendships 
  • Support with hobbies

Staff Specialities
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pilates, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Word Games, Yoga.

Regulator: CQC

Not yet rated.

Batheaston, Bathampton, Box, Corsham, Chippenham, Calne, Lacock, Atworth, Holt, Bradford-on-Avon, Trowbridge, Devizes, Melksham, Westbury

Our Registered Address is:

Kingsbury House
Kingsbury Hall
SN12 6HL

Frequently asked questions about Abney & Baker (West Wiltshire)

Abney & Baker (West Wiltshire) provides Dementia, Respite and Personal care.
Abney & Baker (West Wiltshire) comes under Bath and North East Somerset.
Abney & Baker (West Wiltshire) accepts Local Authority clients.
Debbie House is the manager of Abney & Baker (West Wiltshire).

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