Lakeview Care Home

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Lightwater Road
Lightwater
Surrey
GU18 5XQ

Website

Profile Strength
Very Good 86%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Inderpreet Hanzra is Home Manager at Lakeview Care Home.

I’m the General Manager at Lakeview Care Home and have 10 years’ experience in the care industry. My passion for care and drive to enhance the wellbeing of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the amazing care experience we share at Lakeview.

Inderpreet Hanzra

Lakeview is one of the best-regarded care homes in Surrey and we are extremely proud to have been awarded the ‘Most Innovative Activity Programme’ at the Surrey Business Awards. The 58-bedroom home is conveniently located just a 3-minute drive from Junction 3 of the M3, putting it in easy reach of surrounding towns like Woking, Farnborough and Bracknell. Lakeview provides beautifully designed facilities as well as the highest standard of residential, dementia and respite care.

Residents are supported to live an active and fulfilled life. Our care is relationship-centred, recognising the uniqueness of each individual and their needs. Residents at Lakeview are encouraged to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our community, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives theirs. We are proud to be counted amongst the most trustworthy and well-regarded care homes in Surrey.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too. We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and Public Health England and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes. These measures include: Wearing PPE, Regular testing and temperature checking, Social distancing, Enhanced cleaning, COVID-19 training

We are pleased to report that NHS healthcare professionals are now vaccinating residents and team members at all of our homes.  We are keeping residents and relatives updated with our progress. The Covid-19 vaccination rollout programme is being driven by the local health boards in Wales and by GPs in England.  Timings vary from area to area, dependent on when NHS healthcare professionals receive a supply of vaccines and how many doses they receive in each delivery.   However, we are in regular contact with the health boards and our local GP surgeries for updates and are working closely with them to ensure everyone has the opportunity to be vaccinated safely and as soon as possible.  With two doses of the vaccine being needed for immunisation to be fully effective, we do not expect to make changes to the measures in place at our homes until after the second dose has been delivered.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Lakeview Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
50

Contract
Self-funded-contract-England.pdf
Our Building and Facilities

Lakeview Care Home, counted amongst the most advanced care homes in Surrey, features a dementia environment designed specifically to enhance the quality of life of residents, offering stability, reassurance and familiarity.

At the heart of our dementia community is our beautiful, light and spacious orangery, which provides a wonderful space for residents to enjoy our many activities and events. This orangery leads onto a secure roof terrace with raised planters, bird feeders and bird boxes. We have recently relaunched our dementia garden, making it a haven for residents with new plant life to encourage interesting birds to visit. We have installed a greenhouse to make the garden more accessible and a range of comfy seats to enable residents to sit and enjoy the outside space.

Residents can also relax and enjoy a film in our state-of-the-art cinema, enjoy fresh coffee and home-made cakes in our vibrant café or participate in a spot of gardening in our wonderful garden with raised planters. Residents were delighted to win the ‘overall champion’ award in our internal ‘Hallmark in Bloom’ competition last summer, for their creativity and input into our beautiful garden.

Please follow this link to view our virtual tour.


How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Chiropodist, Cinema, Hairdressers.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Seating, Sensory Garden.

Brochures
Lakeview 2020 Brochure.pdf

Our Photos

Description

Our spacious, en-suite bedrooms feature bespoke furniture, designed especially to promote independence.


About Our Rooms
Number Of Rooms 62
Number Of Ensuite Rooms 58

Type Of Room
Single Room.

Room Features
Furnished.

Room Facilities
Telephone Point.

Our Photos
Description

Our dedicated team works closely with residents to empower them to take part in engaging activities that are tailored to their needs and based on lifestyle preferences. 

Our Lifestyles Team Leader was recently named Frontline Leader of the Year at the 2018 Surrey Care Awards for her hard work and dedication to the residents at Lakeview Care Home.

Our philosophy of relationship-centred care means we train our team with additional communication and observational skills to support the people we care for.


Our Team
Inderpreet Hanzra
Inderpreet Hanzra
Home Manager

I’m the General Manager at Lakeview Care Home and have 10 years’ experience in the care industry. My passion for care and drive to enhance the wellbeing of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the amazing care experience we share at Lakeview.

Funding Types
Local Authority Surrey
Region South East
We Accept Local Authority Funding Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

All our homes offer freshly cooked, appetising and nutritionally-balanced meals with a different seasonal choice available every day to ensure the highest level of nutrition for residents. Our professional chefs use fresh ingredients to prepare a range of delicious, wholesome meals in our kitchens, to be enjoyed throughout the day. Our care home catering teams consult with residents on a regular basis to ensure we understand their nutritional requirements and food preferences so residents can maintain a diet they enjoy.

Our expert chefs carefully plan four-weekly menu cycles, which are changed regularly, to ensure each resident enjoys a variety of delicious dishes every day of the week and promote the highest level of nutrition and hydration in our care homes.

The preferences of the residents are always taken into account, which means classic meals often feature alongside traditional regional cuisine on our menus. Our homes hold regular themed food days in addition to our normal menu to provide opportunities for the residents to be involved in the preparation of meals if they wish to do so.

In addition to the nutrition and diet of the residents, we also take into account their visitors. Our cafés allows visitors to enjoy freshly made cakes and biscuits alongside their family or friends, to help them feel relaxed during their visit.


We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Menu
Sample Menu.PNG
Activities Are So Important

It is incredibly important to us that residents continue to enjoy their favourite activities and hobbies. We also think that it is important that they have the opportunity to try new activities should they wish to. 

The variety of clubs, lifestyle choices and activities that we have available are tailored to what residents enjoy, as well as their individual needs. They can choose to join in with as many or as few as they like, though common favourites among the residents are regularly available through our lifestyle team and are always enhanced with new experiences where possible. This means that there are always things to do between visits from friends and family and no time to get bored.

Some of the activities we offer range from outings to local places of interest to offer something memorable and different, to gentle exercise classes, arts and crafts, and cooking, all of which take place in the comfort of the care home community.


Our Photos

Timetables
Hallmark_ActivityGuide.pdf

Activities At Home
Birthday Celebrations, Cooking, Crafts, Excursions, Exercise Class, Gardening, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping, Theatre.
Our Pets

Pets by arrangement.


Can You Bring Your Pet
Yes

Lightwater Road
Lightwater
Surrey
GU18 5XQ

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/2b218549-943d-46e5-b9c7-2c78022302e5
Report Published 31st July 2019
Registration Date 3rd November 2014
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Park, Pub, Restaurant, Shops.

Frequently asked questions about Lakeview Care Home

Lakeview Care Home was given an overall rating of "Good" by the CQC in July 2019.
Lakeview Care Home provides Dementia, Respite and Residential care.
Lakeview Care Home has 62 rooms.
Lakeview Care Home is owned by Hallmark Care Homes.
Yes. Lakeview Care Home does offer Residential care.
Yes. Lakeview Care Home does offer Respite care.
Yes. Lakeview Care Home does provide care for people with Dementia.
Lakeview Care Home comes under Surrey.
Lakeview Care Home accepts Local Authority clients.
Inderpreet Hanzra is the manager of Lakeview Care Home.

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