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Profile Strength
Excellent 100%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,300.00
Regulator's Rating Good
Meet The Manager

Inderpreet Hanzra is Home Manager at Lakeview Care Home.

I’m the General Manager at Lakeview Care Home and have 10 years’ experience in the care industry. My passion for care and drive to enhance the wellbeing of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the amazing care experience we share at Lakeview.

Inderpreet Hanzra

Lakeview is one of the best-regarded care homes in Surrey and we are extremely proud to have been awarded the ‘Most Innovative Activity Programme’ at the Surrey Business Awards. The 58-bedroom home is conveniently located just a 3-minute drive from Junction 3 of the M3, putting it in easy reach of surrounding towns like Woking, Farnborough and Bracknell. Lakeview provides beautifully designed facilities as well as the highest standard of residential, dementia and respite care.

Residents are supported to live an active and fulfilled life. Our care is relationship-centred, recognising the uniqueness of each individual and their needs. Residents at Lakeview are encouraged to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our community, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives theirs. We are proud to be counted amongst the most trustworthy and well-regarded care homes in Surrey.


Lakeview Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too. We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and Public Health England and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes. These measures include: Wearing PPE, Regular testing and temperature checking, Social distancing, Enhanced cleaning, COVID-19 training

We are pleased to report that NHS healthcare professionals are now vaccinating residents and team members at all of our homes.  We are keeping residents and relatives updated with our progress. The Covid-19 vaccination rollout programme is being driven by the local health boards in Wales and by GPs in England.  Timings vary from area to area, dependent on when NHS healthcare professionals receive a supply of vaccines and how many doses they receive in each delivery.   However, we are in regular contact with the health boards and our local GP surgeries for updates and are working closely with them to ensure everyone has the opportunity to be vaccinated safely and as soon as possible.  With two doses of the vaccine being needed for immunisation to be fully effective, we do not expect to make changes to the measures in place at our homes until after the second dose has been delivered.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Lakeview Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
50

Contract
Self-funded-contract-England.pdf
Our Building and Facilities

Lakeview Care Home, counted amongst the most advanced care homes in Surrey, features a dementia environment designed specifically to enhance the quality of life of residents, offering stability, reassurance and familiarity.

At the heart of our dementia community is our beautiful, light and spacious orangery, which provides a wonderful space for residents to enjoy our many activities and events. This orangery leads onto a secure roof terrace with raised planters, bird feeders and bird boxes. We have recently relaunched our dementia garden, making it a haven for residents with new plant life to encourage interesting birds to visit. We have installed a greenhouse to make the garden more accessible and a range of comfy seats to enable residents to sit and enjoy the outside space.

Residents can also relax and enjoy a film in our state-of-the-art cinema, enjoy fresh coffee and home-made cakes in our vibrant café or participate in a spot of gardening in our wonderful garden with raised planters. Residents were delighted to win the ‘overall champion’ award in our internal ‘Hallmark in Bloom’ competition last summer, for their creativity and input into our beautiful garden.

Please follow this link to view our virtual tour.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
3 Nov 2014

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Chiropodist, Cinema, Hairdressers.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Seating, Sensory Garden.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls.

Brochures
Lakeview 2020 Brochure.pdf

Our Photos

Description

Our spacious, en-suite bedrooms feature bespoke furniture, designed especially to promote independence.


About Our Rooms
Number Of Rooms 62
Number Of Ensuite Rooms 58

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Freeview TV, Internet Access, Private Patio, Secure Access, Telephone Point, Wifi.

Our Photos
Description

Our dedicated team works closely with residents to empower them to take part in engaging activities that are tailored to their needs and based on lifestyle preferences. 

Our Lifestyles Team Leader was recently named Frontline Leader of the Year at the 2018 Surrey Care Awards for her hard work and dedication to the residents at Lakeview Care Home.

Our philosophy of relationship-centred care means we train our team with additional communication and observational skills to support the people we care for.


Our Team
Inderpreet Hanzra
Inderpreet Hanzra
Home Manager

I’m the General Manager at Lakeview Care Home and have 10 years’ experience in the care industry. My passion for care and drive to enhance the wellbeing of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the amazing care experience we share at Lakeview.

Iftekhar Ahmed
Iftekhar Ahmed
Deputy Manager

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.

As Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding each resident to ensure we are offering relationship centred care.

Lianne Johns
Lianne Johns
Dementia Care Manager

I am extremely honoured to have been appointed as the Dementia Care Manager at Lakeview Care Home and to be entrusted with this new role which is driven by relationship centred care to make a positive difference to people’s lives.

I have 18 years’ experience within the care sector and have worked within management for many years. However, my passion is to empower individuals and create well-being for those living with a cognitive impairment. I am excited for the future of care within Hallmark using evidence-based practices to continuously evolve and improve relationship-centred care for our residents, family members and team.

Emma Attard
Emma Attard
Lifestyle Lead

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.

Louise Martin
Louise Martin
Customer Relationship Manager

My passion for outstanding service, customer care and nurturing relationships is borne from an extensive career in the luxury hospitality industry. Here at Lakeview we offer exceptional personalised care in a quiet location with beautiful surroundings including an award winning dementia garden. The team here are all dedicated to providing all that your loved one needs and more. I would be delighted to hear from you and to be able to tell you all about Lakeview and all that we can offer. I look forward to hearing from you. 

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,300.00
Residential Dementia Fees From / Price Per Week £1,460.00
Respite Fees From / Price Per Week £1,430.00

Funding Types
Local Authority Surrey
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Restaurant
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Sample Menu.PNG Pink tick icon Menu 2 week Monday.doc Pink tick icon Menu W1 2022.doc Pink tick icon Menu W2 2022.doc Pink tick icon Menu W3 2022.doc Pink tick icon Menu W4 2022.doc
Specialities Pink tick icon Fee for guest dining (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.

Activities Are So Important

It is incredibly important to us that residents continue to enjoy their favourite activities and hobbies. We also think that it is important that they have the opportunity to try new activities should they wish to. 

The variety of clubs, lifestyle choices and activities that we have available are tailored to what residents enjoy, as well as their individual needs. They can choose to join in with as many or as few as they like, though common favourites among the residents are regularly available through our lifestyle team and are always enhanced with new experiences where possible. This means that there are always things to do between visits from friends and family and no time to get bored.

Some of the activities we offer range from outings to local places of interest to offer something memorable and different, to gentle exercise classes, arts and crafts, and cooking, all of which take place in the comfort of the care home community.


Our Photos

Timetables
Hallmark_ActivityGuide.pdf

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Quiz Games, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Shopping, Theatre.
Our Pets

Dogs can be brought for visits to residents by prior arrangement and we would need to undertake a risk assessment prior to the visit.


Can You Bring Your Pet
No

Lightwater Road
Lightwater
Surrey
GU18 5XQ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 10th July 2019
Last rated 31st July 2019
Reports

31st July 2019

28th January 2017

Registration Date 3rd November 2014
Service Provider Hallmark Care Homes (Lightwater) Ltd, CM12 0EQ
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Lakeview Care Home

Lakeview Care Home was given an overall rating of "Good" by the CQC in July 2019.
Lakeview Care Home provides Dementia, Respite and Residential care.
Lakeview Care Home has 62 rooms.
Prices for Lakeview Care Home start from £1,300.00 per week.
Lakeview Care Home is owned by Hallmark Care Homes.
Yes. Lakeview Care Home does offer Residential care.
Yes. Lakeview Care Home does offer Respite care.
Yes. Lakeview Care Home does provide care for people with Dementia.
Lakeview Care Home comes under Surrey.
Lakeview Care Home does not accept Local Authority clients.
Lakeview Care Home does not accept NHS Continuing Healthcare clients.
Inderpreet Hanzra is the manager of Lakeview Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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