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Francis Way
Hetton-le-Hole
Houghton Le Spring
Tyne and Wear
DH5 9EQ

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,022.00
Regulator's Rating Good
Meet The Manager

Emma Taylor is Home Manager at The Laurels Care Home.

Emma Taylor

The Laurels Care Home in Hetton-le-Hole is close to local shops and public transport, making us easily accessible for visitors to pop-in for a chat. We have good transport links to Sunderland and Durham, which make for great day trips out for our residents and their loved ones to spend quality time together.

Our residents enjoy a comprehensive activities programme based on the interests of our current residents, including: Trips to the coast for fish and chips, arts & crafts club, picnics in the park, visits to Beamish and pub lunches.In addition to this, our residents enjoy regular music and dance sessions, and decorating their home for themed events. From our wonderful trips out to our weekly clubs, entertainment is never far at The Laurels.


Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, High Dependency, Independent Living, Palliative, Personal care, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Nursing Specialisms Aids, Cancer, Cerebral Palsy, Crohn's Disease, Epilepsy, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Prader Willi Syndrome, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Our Building and Facilities

Our home provides interiors and facilities that are modern and welcoming. Most bedrooms are en-suite and we encourage residents to make their rooms feel even cosier with personal touches such as cherished pictures and mementos.

Residents at The Laurels have a choice of two television lounges, both perfect places to welcome visitors.

In the warmer months everyone also enjoys our gardens with their patio seating area and raised beds.

We’d be delighted to show you around to experience our homely, welcoming atmosphere for yourself so please arrange to pop in for a chat.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Day Centre, Hairdressers, Lift, Minibus, Stairlift.

Our Garden
Communal Garden, Communal Patio, Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Reduce Plastic Use.

Brochures
The-Laurels-Care-Home-new-home-brochure.pdf

Our Photos

Description

We have 50 bedrooms, most of which are en-suite. We encourage residents to make their rooms feel even cosier with personal touches such as cherished pictures and mementos. Each room has a television point and residents have access to free wifi throughout the home.


About Our Rooms
Number Of Rooms 50
Number Of Ensuite Rooms 48
We offer these types of ensuite rooms: Bathroom with Bath.

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,022.00
Nursing Fees From / Price Per Week £1,022.00
Residential Dementia Fees From / Price Per Week £1,132.00

Funding Types
Local Authority Sunderland
Region North East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Room Service

A critical component for good health.

Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Another way we can help our residents to feel at home is for them to do familiar things. So our dedicated Activities Leaders gently encourage residents to carry on doing things they enjoy. If someone had a hobby or pastime they did before they arrived, we’ll encourage them to continue it with us. Or perhaps they may like to learn something new.

The important thing is that we treat every resident as an individual. If they enjoy sharing time with others, either in our home or on an organised trip out, they’re most welcome. Or, if they prefer quiet time alone, we’ll respect that too.


Our Photos

Timetables
8165FD_Magic Moments Insert_v8 (002)-compressed.pdf

Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

Please discuss with the home manager.


Can You Bring Your Pet
Yes

Francis Way
Hetton-le-Hole
Houghton Le Spring
Tyne and Wear
DH5 9EQ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 13th January 2022
Last rated 2nd August 2019
Current Report

The Laurels Care Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

The Laurels Care Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 30th December 2010
Service Provider Tamaris Healthcare (England) Limited, SK9 1BU
Transport
Bus Stop nearby, Car Park.

Places of Worship
Methodist Church.

Nearby Services
Park, Pub, Restaurant, Shops.

Frequently asked questions about The Laurels Care Home

The Laurels Care Home was given an overall rating of "Good" by the CQC in August 2019.
The Laurels Care Home provides Residential, Nursing, Dementia and Respite care.
The Laurels Care Home has 50 rooms.
Prices for The Laurels Care Home start from £1,022.00 per week.
The Laurels Care Home is owned by Four Seasons Health Care.
Yes. The Laurels Care Home does offer Residential care.
Yes. The Laurels Care Home does offer Respite care.
Yes. The Laurels Care Home does provide care for people with Dementia.
The Laurels Care Home comes under Sunderland.
The Laurels Care Home accepts Local Authority clients.
The Laurels Care Home accepts NHS Continuing Healthcare clients.
Emma Taylor is the manager of The Laurels Care Home.

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