Birchwood House Rest Home

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Stockland Green Road
Tunbridge Wells


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Profile Strength
Excellent 96%
Care Type Care Home
Care Category Respite | Residential
Availability Yes
Weekly Prices From £925.00
Regulator's Rating Good
Meet The Manager

Claire Davis is Home Manager at Birchwood House Rest Home.

Claire has worked in a caring environment for over 30 years and has been a Registered Care Home Manager for 13 years. She loves being part of care home family life and sees this as her second family. She loves spending time with residents, getting to know them, their past lives and experiences and stories that they have to tell.

Claire Davis

At Birchwood, we offer a beautiful home for the elderly, enabling our residents to live an enriched life.

We don't have clients, we have residents. Our food is home cooked. Our fabulous building retains its air of being a family home. And we laugh and celebrate together, as a family.

Based in Speldhurst, we are independent and family-owned and have been offering outstanding care to the elderly for over 30 years.  Birchwood House is a former manor house set within nine acres of stunning grounds, boasting some of the best views in the area.

Our dedicated, qualified and experienced staff support residents enabling them to live as fulfilling lives as possible, by providing a safe environment and a variety of activities to engage, entertain and stimulate them.

 Birchwood House has a busy and vibrant atmosphere with visitors welcome at any time. It has a family feel and each resident is treated with dignity and respect.

    Welcome to Birchwood
    Care Options We Can Provide
    Support For Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care.
    Disability Support Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
    Medication By Mouth.
    Nursing Specialisms Parkinson's Disease.
    Type Of Dementia Mild Dementia.
    Dementia Specialisms Vascular Dementia.
    Respite Care Yes

    Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

    Infection Control Initiatives in place
    safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
    safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
    safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
    safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
    safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
    Safe Visiting Space
    safe-tick We have a safe visiting space
    Connectivity for resident testing, monitoring & communications

    Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

    Wireless Internet access (WiFi)

    The Care Organisation has not indicated availability

    Mobile Phone Network Coverage (mobile “signal”)

    The Care Organisation has not indicated availability

    Telephone for external calling

    The Care Organisation has not indicated availability

    More details coming soon

    Social media provides an up to date window on the activities within a provider's setting.

    With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

    Infection Control Safe We are on Facebook

    Minimum Age

    Our Building and Facilities

    Birchwood is a fabulous house in a stunning setting. A former manor house, it still has the feel of a relaxed country house, enhanced by the beautiful 9-acres of landscaped gardens, which can be enjoyed all year round.

    Our communal rooms are all attractive and enjoy views onto the stunning gardens. Residents can choose to sit in one of our two spacious lounges or our beautiful Victorian conservatory, complete with a passion-flower canopy and red and white grape vines. Lunch, tea and supper are enjoyed in our sunny, inviting dining room, where residents can sit at small tables with their friends.

    We have weekly visits from a hairdresser, a chiropodist who comes in every six weeks and twice monthly visits from the local vicar. We also have a visiting GP who calls in regularly and an optician and dentist who visit as required.

    Is Our Home Purpose Built

    The Year Our Home Was Built
    1 Jan 1841

    How Many Floors We Have

    Who Owns Our Building

    Communal Rooms
    Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

    What Else Do We Provide
    Assisted Bathroom, Chiropodist, GP, Hairdressers.

    Our Garden
    Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden.

    How 'Smart' Are We?
    Reduce Plastic Use.

    NEW Birchwood House brochure for web copy.pdf

    Our Photos


    Our 31 bedrooms – including some double rooms for married couples – are mostly south and west facing with views over the glorious High Kent Weald. Although each bedroom is different and individually decorated, they all have en-suite toilets and hand basins. Residents can personalise their rooms with their own furniture and treasured possessions, such as photographs and pictures.

    The shower and bathrooms include specially adapted equipment, so even those with restricted mobility can bathe at leisure. There is a lift to all floors.

    About Our Rooms
    Number Of Rooms 38
    Number Of Ensuite Rooms 38

    Type Of Room
    Double Room, Single Room.

    Room Features
    Furnished, Garden View, Step Free Access.

    Room Facilities
    Alarm, Secure Access.

    Our Photos

    Claire Tye – Deputy Manager

    I’ve worked in the care industry for 21 years. I’ve now been here for 5 years and never looked back.

    My first impression of Birchwood was it was warm and friendly.

    My role involves overseeing the running of the home in the absence of the manager, to support our wonderful staff and residents ensuring that all care delivered is of the highest possible standard. 

    Working at Birchwood is more personal than other places I’ve worked.

    We have beautiful surroundings with a good team of people who are warm friendly.

    Our Team
    Amanda Marsh
    Amanda Marsh
    Activities Co-ordinator

    I previously worked for Birchwood’s Domiciliary care in the community. I took a break from care for a few years but have come back in a new position which I love, life is never dull in the home with each day always different and I have really enjoyed getting to know all the residents. I am responsible for the day to day entertainment in the home and also keep families updated about the life in the home in a newsletter each month.

    Anne Jones
    Anne Jones

    Having attended catering college and lots of experience at various catering establishments I joined Birchwood House in 2012. I am responsible for the running the kitchen, creating delicious nutritional breakfasts, lunches and dinners. Bakery experience lends to delightful cakes for afternoon tea. Cooking at Birchwood is home from home but with a much bigger family.

    Bev Hitchman
    Bev Hitchman

    I came to work at Birchwood House in 1992 and started as a weekend kitchen assistant. I have had many roles at Birchwood from cleaning to working as part of the night staff and I am now the housekeeper. It gives me great satisfaction to knowing the house is clean tidy and running to high standards. The only time I left Birchwood House was to have my three lovely daughters but I have always returned with joy to be back. Birchwood House is a great place to work and has such a great family atmosphere.

    Claire Davis
    Claire Davis
    Home Manager

    Claire has worked in a caring environment for over 30 years and has been a Registered Care Home Manager for 13 years. She loves being part of care home family life and sees this as her second family. She loves spending time with residents, getting to know them, their past lives and experiences and stories that they have to tell.

    Claire Tye
    Claire Tye
    Deputy Manager

    I’ve worked in the care industry for 21 years. I’ve been at Birchwood for 5 years and never looked back.

    I’ve always enjoyed working in smaller homes that are not purpose-built. Working at Birchwood is more personal than other places I’ve worked.

    The benefits of working here are working in lovely surroundings with a good team of people, as well as the training and support I’ve been offered to further my career.

    Working in care is a rewarding career in itself but working with the Birchwood team who are warm friendly and motivating makes going to work that little bit better.

    When I tell people about my job the response I normally get is you must find it so rewarding and I do.

    Dionne Hickmott
    Dionne Hickmott
    Team Leader

    Dionne first started working in care in 2010. She had been cleaning for a gentleman who developed dementia. His family arranged for carers to look after him but he locked them out and told them to go away. The family approached her and asked if she would consider caring for him.

    10 years later and Dionne hasn’t looked back. She is still very passionate about her job and delivers a high quality of care. She loves the fact that she is able to make a difference to people’s lives and enjoys the challenges that come with the job and learning new skills every day.

    Ian Hitchman
    Ian Hitchman

    I came to Birchwood House in April 2019 after over 30 years in the building industry I wanted a change. I now look after the day to day running of the maintenance and gardening, from redecorating to tending to the grounds. I enjoy talking to the residents about their pasts and love hearing the stories, I enjoy working with a great team.

    Team Leader

    My name is Michaela and I have worked in hospitals in the Kent area for nearly nine years, working up from a domestic to senior support worker.  I worked in different areas of the hospital from A&E to Dementia wards and I came to Birchwood House in March 2017 as a Team leader.

    Niral Patel
    Niral Patel

    Hi Everyone,

    We’ve been successful at Birchwood in ensuring our residents and staff continue to live and work in a safe and secure environment. My staff deserve my heartfelt thanks and huge credit in delivering a first class, personal service to all our residents and homecare clients.

    We’ve continued safe and secure family visits for our residents too, with up to 3 visits scheduled every day in our secure meeting area. With alignment to all government and health guidelines, our residents have been able to stay in contact with their nearest and dearest. Very early on it occurred to me how integral it was for the residents’ wellbeing to maintain face to face contact.  It’s certainly helped to maintain high spirits for all and we hope to do everything we can to continue these in the weeks and months ahead.

    Teresa Edwards
    Teresa Edwards
    Senior Carer

    I started caring in 1987 after my boyfriend’s mother offered me a job as a care assistant in her care home. 33 years later I haven’t looked back.

    I have seen many changes over the years and all have improved the lives of the elderly in care homes. I like to go above and beyond for the residents I support, taking the time to give that little extra touch of care, like helping with shopping when needed.

    I am good at connecting with the residents and I can pick up when they are not feeling well or there is something worrying them. Everyone I support feel like they are my own family and they like to call me the whistler.

    Weekly Fees Start From Fee
    Residential Fees From / Price Per Week £925.00

    Funding Types
    Local Authority Kent
    Region South East
    We Accept Self-Funding Clients Yes
    We Accept Local Authority Funding Yes
    We Accept NHS Continuing Healthcare Yes
    We Accept Third Party Top-Ups Yes

    The Importance Of Meal Times

    Food Style

    Our home-cooked meals taste great, as well as providing our residents with a balanced, healthy diet, built around their preferences and requirements. Fresh vegetables are supplied by a local grocer, while our chef’s pastry specialism is evident in the daily array of tempting cakes.

    We know that our residents prefer traditional food, so that is what we provide. We also know that they don't eat much at any one meal, so we offer four small meals across the day - as well as mid-morning and mid-afternoon snacks - to keep their blood sugar and energy levels up. We can cater for special dietary requirements, such as diabetics or vegetarians. And if you or your elderly relative like a glass of wine with your meal or a sip of sherry in the evening, we can arrange that as well.

    Breakfast - either continental or cooked - is served in the residents' rooms. For the other meals, they can either eat in their rooms or join their friends in the dining room. The main meal of the day is lunch, which might be a wholesome stew, roast or pie, followed by a traditional pudding. Supper is a three-course meal of soup, followed by a light dish (such as sausage rolls or scrambled eggs on toast) and a cold pudding, such as yoghurt, jelly or mousse. For snacks in between meals, residents are offered a milky drink, sandwiches and biscuits.

    We Serve Food At
    Breakfast, Dinner, Lunch.

    Dietary Options
    Diabetic, Pureed, Vegan, Vegetarian.

    Our Photos

    Activities Are So Important


    We have regular visits from expert professionals who run activities designed to promote mental engagement and wellbeing. There is general noise and nonsense during the weekly ‘Music For Health’ sessions, while the structured reminiscences run by a qualified therapist encourage the residents to talk about the past, often by engaging them with themes tied in with current events, such as Wimbledon or the arrival of a new royal baby.

    One of our staff members, who has a real flair for engaging the residents and encouraging interaction between them, has two days per week set aside to run activities. She is guided by what the residents want to do – favourites include board games, playing with balloons and crafts. She is currently creating life books with each of them, researching and recording their life history and family.

    We provide regular excursions to places of interest for our residents. Highlights have included trips to the beach at Hastings, Hever Castle, Hadlow College, Teapot Island and garden centres. Favourite destinations often include beautiful gardens and a cream tea!

    Our Photos

    Activities At Home
    1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Word Games.

    Activities Outside Our Home
    Garden Centre, Local Tourist Attractions, Park, Shopping.

    Stockland Green Road
    Tunbridge Wells
    TN3 0TU

    Regulator: CQC

    Current Ratings
    Overall Good
    Safe Good
    Well Led Good
    Caring Good
    Responsive Good
    Effective Good
    Inspection Reports
    Last inspected 1st March 2021
    Last rated 11th September 2018

    14th April 2021

    11th September 2018

    16th December 2015

    18th October 2013

    18th December 2012

    18th September 2012

    Registration Date 31st January 2011
    Service Provider Malvirt Limited, NW4 4HP
    Car Park on-site.

    Places of Worship
    Catholic Church.

    Nearby Services
    Pub, Restaurant, Shops.

    Frequently asked questions about Birchwood House Rest Home

    Birchwood House Rest Home was given an overall rating of "Good" by the CQC in September 2018.
    Birchwood House Rest Home provides Respite and Residential care.
    Birchwood House Rest Home has 38 rooms.
    Prices for Birchwood House Rest Home start from £925.00 per week.
    Birchwood House Rest Home is owned by Birchwood House.
    Yes. Birchwood House Rest Home does offer Residential care.
    Yes. Birchwood House Rest Home does offer Respite care.
    No. Birchwood House Rest Home does not provide care for people with Dementia.
    Birchwood House Rest Home comes under Kent.
    Birchwood House Rest Home accepts Local Authority clients.
    Birchwood House Rest Home accepts NHS Continuing Healthcare clients.
    Claire Davis is the manager of Birchwood House Rest Home.

    Profile Last Updated: 06 Jan 2022 | Report this Profile

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