Betsy Clara Nursing Home
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Courtenay Road
Tovil
Maidstone
Kent
ME15 6UW
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,600.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Isabel Nyirenda is Manager at Betsy Clara Nursing Home.
Isabel is an experienced and highly respected care home leader and Registered General Nurse, with more than 20 years of experience in health and social care.
Throughout her career, Isabel has held senior leadership roles including Home Manager, Regional Manager and Operations Manager, overseeing both individual homes and multi-site services. She is passionate about delivering high-quality, person-centred care and creating warm, supportive environments where residents feel safe, valued and truly at home.
Known for her hands-on and compassionate leadership style, Isabel works closely with residents, families and care teams to maintain exceptional standards of care, dignity and wellbeing.
We are a specialist nursing and dementia home, able to support those with a variety of behavioural support needs.
We keep residents at the centre of everything we do and promote positive relationships with friends, families and healthcare professionals to ensure care is tailored to individual needs and preferences.
Betsy Clara House is part of the award-winning Integrum Care Group, whose leadership and innovation was recognised at the 2026 Healthcare Eagles Awards.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Nursing Dementia / EMI, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection. |
| Nursing Specialisms | Cancer, Parkinson's Disease. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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At Betsy Clara House, the safety and wellbeing of every resident is at the heart of everything we do. Our experienced nursing and care teams provide 24-hour support, delivering personalised care that is tailored to each person's individual needs, preferences and clinical requirements. Every resident benefits from comprehensive assessments and regularly reviewed care plans, ensuring that support evolves as their needs change. Our skilled team works closely with GPs, community healthcare professionals, therapists and families to provide joined-up, person-centred care that promotes both safety and quality of life. Our colleagues receive ongoing training in areas including dementia care, safeguarding, moving and handling, infection prevention and control, medicines management, and recognising deterioration. This enables them to respond promptly to changing needs while maintaining each resident's dignity, independence and choice. We take a proactive approach to risk management, using robust clinical governance, regular audits and continuous quality monitoring to help identify opportunities for improvement and maintain high standards of care. Our home is designed to provide a comfortable, secure and supportive environment where residents can feel safe, respected and valued. Above all, we believe that feeling safe is about more than clinical care. It is about building trusting relationships, treating every resident with kindness and compassion, and creating a warm, welcoming home where families have confidence that their loved one is receiving the highest standard of support possible. |
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| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
| Minimum Age |
|---|
| 65 |
| Is Our Home Purpose Built |
|---|
| Yes |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Lift. |
| Our Garden |
|---|
| Communal Garden, Private Garden(s), Seating, Wheelchair Friendly Access. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 45 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,600.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
| Dining Styles |
A la Carte
Hot Trolley
Room Service
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
A la Carte
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
We encourage individuals at the Home to fulfil their potential and lead active lives as part of the community. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
|
Do you use LED light bulbs? | Yes |
|
Are your windows double glazed? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you have an EPC rating? | Yes |
|
Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you have systems for recycling throughout the home? | Partial |
Energy reduction and renewable energy usage
|
Do you use solar power? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
|
Do you use digital payslips? | Yes |
|
Do you use online rotas? | Yes |
|
Do you use digital care plans? | Yes |
Courtenay Road
Tovil
Maidstone
Kent
ME15 6UW
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 21st August 2025 |
| Published Date | 23rd December 2025 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 4th February 2011 |
| Service Provider | Paydens (Nursing Homes) Limited, ME15 9NE |
Betsy Clara Nursing Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Nearby Services |
|---|
| Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Betsy Clara Nursing Home
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