Palm Court Nursing Home

17 Prideaux Road
East Sussex
BN21 2ND


Profile Strength
Very Good 79%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £850.00
Regulator's Rating Requires Improvement
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Care Provider: DFB (Care) Limited

Meet The Manager

Shaina Kumar is Home Manager at Palm Court Nursing Home.

Shaina has a true passion for caring for the elderly and brings a wealth of experience and expertise working in the healthcare industry - from being a care assistant and a team leader to making the transition to become a Registered Manager. She has also held Senior Management positions such as Area Manager and Operations Manager for leading UK domiciliary agencies and care homes.

Shaina has an excellent track record for upholding regulatory standards as well as ensuring a happy team deliver high standards of compassionate and person-centred care. Warm and welcoming, Shaina is able to form strong bonds with relatives and friends of residents, providing unwaivering support and reassurance about how their loved ones are doing.


Shaina Kumar

Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.

We have over thirty years experience caring for people living with Dementia of different stages and causes.

Palm Court has expertly trained registered nurses skilled in nursing to support people with a variety of nursing needs.

People who require short-term care are welcome at Palm Court. With a minimum two weeks' stay, we can get them fit and well and discharge them back into the community. We offer support to partners and primary carers while they are away on short breaks or during renovations or refurbishments. We enable people to enjoy the best possible quality of life and care.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Nursing Specialisms Lung Disease, Parkinson's Disease, Stroke, Traumatic Brain Injury.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Admission Category Support For
Profession Masons, Retired Actors, Retired Advertising Executives, Retired Civil Service, Retired Clergy, Retired Entertainers, Retired Medical, Retired Military, Retired Musicians, Retired Police, Retired Professionals, Retired Teachers.
Religion Anglican / C of E, Baptist, Buddhist, Catholic, Charismatics, Hindu, Islam, Judaism, Methodist, Orthodox Christian, Other, Presbyterian, Quakers.
LGBTQ Welcome Yes
Our Building and Facilities

Palm Court has a new wing with our premium terraced suites overlooking a private garden, separate to the other beautiful gardens that can be enjoyed by all residents. The lounge has an atrium which has special glazed anti-glare and heat-reduction film on the glass to protect our residents' skin in warm weather.

The home is equipped with lifts and a wheelchair platform lift. 

The building has a Main Entrance for Visitors to the home, an Amublance Entrance and driveway; and a Staff and Deliveries Entrance. 

We have ample parking outside the home and also a bicycle rack for visitors.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Hairdressers, Lift, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Reduce Plastic Use, Smart Home Remote Control.

Our Photos


We have a total of 48 bedrooms.  We offer assistance to personalise our resident's room with pictures, photos and any other memorabilia to create the perfect environment for them.

We offer a variety of room grades to suit all needs and budgets - from Standard to Premium Terrace Suites with a secluded garden.

All our rooms have en-suite facilities, a call bell system and a fully adjustable bed depending on the individual needs of the resident, for instance if an air mattress or bed rail assistance is required. A Daily Record Folder is located in each room that documents and monitors the resident's condition - from recording how much they have drunk in a 24-hour period to personal care such as shaving or cleaning hearing aids.

About Our Rooms
Number Of Rooms 53
Number Of Ensuite Rooms 45

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished.

Room Facilities
Alarm, Internet Access, Private Patio, Safe, Secure Access, Telephone Point.

Our Photos

Palm Court achieves high standard of care through well-organised structured staff training and education. Staff undertake a series of blended modules of e-Learning and additional specialist training from private providers and East Sussex Social Services Training Department.

Our philosophy of care focuses on the well-being of each resident with the aim of providing meaningful activities and cognitive stimulation that leads to greater longevity. Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Personhood is a recognition of the value of all human beings (regardless of race, sex, disability, age or cognitive ability). Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.

Our aim is to provide a safe, compassionate and caring environment that promotes health and well being. The core elements of our vision is to help residents to be comfortable, safe and happy. Our staff ensure the right care at the right time, delivered by the right people in the right place.
Our goal is to carry out evidence-based actions to nurture and encourage health, convalescence and to enable a dignified, active and peaceful way of living. Our philosophy helps staff to think more critically and reflect on how their own values influence their practice.

Our nursing staff, together with our Home Manager work in close collaboration with the resident, their GP and relatives to create a nursing care plan in the best interests of the resident. Our staff care for our residents with sensitivity respecting confidentiality. We involve the residents and relatives when making decisions about treatment and care. Along with regular care plan reviews, we safeguard the welfare of the residents by holding best interest meetings to ensure decisions are made for the benefit of the residents.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £850.00
Nursing Fees From £1,200.00
Residential Dementia Fees From £850.00
Nursing Dementia Fees From £1,200.00
Weekly Respite Fees From £1,200.00

The Importance Of Meal Times

Dining with Dignity is very important to us at Palm Court - meal times are not just about ensuring our residents get the right nutrition, catering for all dysphagia diets - they are important markers that punctuate the day, giving structure and they are also a social trigger. Eating and drinking is an event among friends and family, which has the potential to lighten moods and bring back fond memories of meals together celebrating birthdays or Christmas.

At Palm Court, we try to enrich the dining experience for each resident and make it more of a social event where carers are communicating throughout the meal, chatting as they assist residents. We also encourage other residents to sit with each other and enjoy a meal together. 

Relatives are welcome to join their loved ones for meals - we just need a 24 hours notice to make the necessary arrangements for a private lunch or supper.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Both our residents and their relatives have input to the activities and  interests that our Activities  Co-ordinator can organise, either in a 1-to-1 or group setting.

Our dedicated Activities Co-Ordinator engages in meaningful activities with residents in 1-to-1 or group settings as part of our cognitive stimulation and reminiscence therapy three times a week, between 10am and 4pm. Together with the information gathered from the person-centred activities questionnaire and planned themed weeks, we try to increase physical movement and communication levels  - be it tapping a beach ball, baking cup cakes for all the residents to enjoy or taking a walk to see the sensory forest mural and listening to the audio of birds chirping and singing.   

Our Photos

Activities At Home
1 to 1 Activities, Board Games, Cooking, Crosswords, Excursions, Exercise Class, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre.
We Welcome
Others (subject to review).

17 Prideaux Road
East Sussex
BN21 2ND

Regulator: CQC

Category Rating
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Read More
Report Published 22nd June 2019
Registration Date 27th January 2011
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Palm Court Nursing Home

Palm Court Nursing Home was given an overall rating of "Requires Improvement" by the CQC in June 2019.
Palm Court Nursing Home provides Nursing, Dementia and Respite care.
Palm Court Nursing Home has 53 rooms.
Prices for Palm Court Nursing Home start from £850.00 per week.
Palm Court Nursing Home comes under East Sussex.
Shaina Kumar is the manager of Palm Court Nursing Home.

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