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Profile Strength
Very Good 88%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Jenna Hughes is Home Manager at Newcross Care Home.

Newcross is a Wolverhampton Care Home situated in the quiet suburb of Fallings Park, on Prestwood Road. The care home, now firmly established within the local community, has been serving Wolverhampton for over seven years. It offers compassionate residential and dementia care, tailored to individual requirements.


Take a tour around Newcross Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Avery Healthcare has always made the health and safety of our residents and staff a priority, and the Covid-19 pandemic has required us to raise our exacting standards to even higher levels. That is why we are taking the innovative step to introduce a cleaning system into our care homes that is already proven to kill 99.9% of viruses, including MRSA, e-Coli, norovirus and the SARS virus (which is similar to Cov-2, which causes Covid-19).

Avery is now leading in the care sector with the testing of an established cleaning system that refreshes and sanitises a bedroom in less than an hour, with a larger capacity variant addressing communal areas. Keeping both areas clean in this way will be an effective method in how Avery care homes manage their environments, to keep them as virus and bacteria-free as possible.

All Avery homes are now equipped with Topaz Machines ready for when we can allow visiting into the homes. The system hosts two units, one larger which dispenses hand sanitiser to visitors upon arrival and exit; it also provides an important messaging display screen to advise visitors of the latest news, and the other, a smaller screen, which operates as a thermal checker so that we can support temperature checks of those entering the building. Yet another fantastic piece of technology that provides relatives with safer, more efficient visits with their loved ones.

As we’ve learned during this pandemic, we are all in this together. We want our residents, staff, and their respective families to know that when they are in an Avery care home, that it is one of the safest and cleanest places to be. We also want relatives to be confident that their loved ones are being cared for in the best possible way, and for anyone in the position of placing a loved one in to care, to have the peace of mind that an Avery home will be a clean and safe haven.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Avery Healthcare has invested in outdoor garden ‘visitor pods’

The pods, are a garden room specifically designed to facilitate safe face-to-face contact with relatives and visitors. Each pod contains a floor to ceiling partition screen and a hands-free intercom so that communication is clear and safe for use. They are fitted with internal electrics and two, low-surface temperature electric panel heaters – suitable for these winter months.

Newcross Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Contract
Avery-Healthcare-Residency-Agreement.pdf
Our Building and Facilities

The focal point of the building is its rotunda, which has been decorated with art designed and made by local students working with the renowned sculptor Michael Scheuermann. Inside there are plenty of lounges for socialising or joining in with the lively activities schedule, or just sitting quietly if preferred.

Keeping in touch is very important, so we have free Wi-Fi access throughout the building, available to all visitors and residents at our retirement home. Our own dedicated Facebook keeps relatives in touch with activities and scheduled events at our care home, and we have been known to teach residents how to Skype when distance divides!

We like to promote resident involvement in steering home life and to develop a sense of shared ownership of our nursing home. Friends and families are encouraged to pay their part and are free to visit whenever they want. They are particularly welcome to involve themselves with residents who live with dementia and help the staff to create their life stories, as the more we learn, the more effective we can be.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift, Minibus, Therapy Room.

Our Garden
Communal Garden, Communal Patio, Seating.

Brochures
Well Being Brochure.pdf

Our Photos

Description

All our bedrooms are spacious, come with walk-in, en-suite showers, have a DVD player and flat screen TV. Residents are free to personalise them as they wish and a housekeeper keeps everything spick and span. Many of the ground floor rooms have direct access to the patio area and there is also a balcony with seating leading off the upper floor.


About Our Rooms
Number Of Rooms 64
Number Of Ensuite Rooms 64

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished.

Room Facilities
Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi.

Our Photos
Description

We believe that your later years should be as enriching as any other, and that being cared for shouldn’t mean that your quality of living is compromised, whatever your age, whatever your condition. The design of our homes and our carefully selected staff, combined with our diligent approach to each and every resident, affords them the opportunity to flourish, make new friends, maintain contact with their local communities and live a life of possibility.


Our Team
Jenna Hughes
Jenna Hughes
Home Manager
Funding Types
Local Authority Wolverhampton
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Growing herbs is something that our gardening club likes to do, especially as they can eat the results! The kitchen staff don’t hide away in the kitchen — they are always keeping an eye on what is ready in the garden and enjoy chatting to the residents about what goes on the menu — and receiving compliments! All our food is freshly prepared with local produce from across the West Midlands, whenever possible, chimes with the seasons, is well balanced and beautifully presented.

We serve three cooked meals a day, and there is a constant supply of delicious homemade snacks, cakes and biscuits from the kitchen. It is also possible to order food at any time of the day or night, and special dietary requirements can easily be catered for. Residents enjoy an aperitif and a glass of wine with their meals, as well as special treats on birthdays and anniversaries, when loved ones like to come along and join in our family atmosphere.


We Serve Food At
All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Menu
Avery Sample Menu.pdf
Activities Are So Important

At Newcross Care Home we understand that stimulating activity is a key facet of effective care. Many residents enjoy the simple pleasures of life, like taking a walk to the park or the shops for a newspaper. But with two dedicated Activity Coordinators (the Ladies in Pink) at our disposal running a seven day schedule of events, there are plenty of engaging activities to stimulate both mind and body. Here are a sample of our clubs:

  • Knitting club
  • Bowling club
  • Music group
  • Choir
  • Gardening club –very active!
  • Gentlemen’s club for ex-servicemen

We are also host to many visitors from the local community: a church group comes in once a week and children from local schools join us to chat and swop inter-generational gossip! PAT (Pets as Therapy) dogs come too, but they’re not so good at chatting! Wolverhampton Art Gallery is generous in lending us 1950s’ memorabilia from time to time – a really good talking point. The garden is very popular, especially in the warmer months, and the guinea pigs are often a point of conversation with residents as they chat over a pot of afternoon tea.

We get out and about too, often going to local cafés, pubs and garden centres across the West Midlands. If you look at our Facebook pages, you can see what we are up to.


Our Photos

Timetables
Avery Sample Well-Being Activities Calendar.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Pub.
Our Pets

Pets to be discussed with the home manager.


378 Prestwood Road
Wolverhampton
West Midlands
WV11 1RH

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 18th June 2019
Last rated 20th July 2019
Reports

20th July 2019

12th September 2016

31st May 2014

8th June 2013

Registration Date 10th May 2012
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Newcross Care Home

Newcross Care Home was given an overall rating of "Good" by the CQC in July 2019.
Newcross Care Home provides Dementia, Respite and Residential care.
Newcross Care Home has 64 rooms.
Newcross Care Home is owned by Avery.
Yes. Newcross Care Home does offer Residential care.
Yes. Newcross Care Home does offer Respite care.
Yes. Newcross Care Home does provide care for people with Dementia.
Newcross Care Home comes under Wolverhampton.
Newcross Care Home accepts Local Authority clients.
Newcross Care Home accepts NHS Continuing Healthcare clients.
Jenna Hughes is the manager of Newcross Care Home.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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