Chamberlain Court

The health, safety and well-being of residents, visitors and team members is paramount, and we can assure you that your priorities regarding safety, care, cleanliness, and enjoyment are ours too. We take this responsibility very seriously and as such, we have implemented robust infection control measures in line with Government and Public Health England and Public Health Wales advice to ensure the safety of everyone who lives and works within our homes. These measures include: Wearing PPE, Regular testing and temperature checking, Social distancing, Enhanced cleaning, COVID-19 training

We are pleased to report that NHS healthcare professionals are now vaccinating residents and team members at all of our homes.  We are keeping residents and relatives updated with our progress. The Covid-19 vaccination rollout programme is being driven by the local health boards in Wales and by GPs in England.  Timings vary from area to area, dependent on when NHS healthcare professionals receive a supply of vaccines and how many doses they receive in each delivery.   However, we are in regular contact with the health boards and our local GP surgeries for updates and are working closely with them to ensure everyone has the opportunity to be vaccinated safely and as soon as possible.  With two doses of the vaccine being needed for immunisation to be fully effective, we do not expect to make changes to the measures in place at our homes until after the second dose has been delivered.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Residents at our care home in Kent are supported to live an active and fulfilled life. Our relationship-centred care enables residents to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our community at our care home in Kent, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives theirs.

Our facilities allow residents to carry on enjoying the everyday routines they cherish, including having their weekly hair and nail appointment at the luxurious salon or catching up with friends in the vibrant cafe. Our dining rooms also have open kitchen areas to enable residents to help with the preparation of meals if they wish to and our celebrations room enables residents to still be a part big family events, from birthdays and anniversaries to a family reunion.

Our care home in Kent also features a dedicated cinema room, so residents can enjoy watching their favourite films or catch up on the latest series on Sky. Beautiful landscaped gardens surround the home and include an outdoor activities room, enabling residents to enjoy the fresh air whilst taking part in some much-loved pastimes.

Our 72-bedroom care home in Tunbridge Wells features our usual blend of award-winning design innovations and home comforts and has been awarded a ‘Good’ rating by the Care Quality Commission.

The Hallmark Care Homes’ approach to supporting all residents – relationship-centred care – is especially important for residents diagnosed with dementia. Our dementia care team receive ongoing training to make sure they have the communication and observational skills vital for optimum care.

We know that by building compassionate, trusting relationships and by knowing the individuals’ biography, personality and life journey, we can help people (and their families and friends who share the journey) to live enjoyable, stimulating and fulfilling lives. Our comprehensive strategy outlines exactly how we deliver this level of care to all residents

Nursing care is dedicated to supporting people with both simple and complex nursing needs. Our nursing communities have 24-hour nurse leadership, supporting a care team with expertise, skills, and knowledge. Our registered nurses tailor our care planning and delivery to the unique and individual nursing needs of residents to ensure the highest degree of care in each one of our nursing care homes.

Mealtimes are an important part of daily life at Hallmark Care Homes. We pride ourselves on the quality of our catering and the range of choice available to residents daily, with menus carefully designed with nutrition in mind. We promote individual wellbeing through a positive and enjoyable dining experience; every resident can eat in pleasant settings and we offer full support with eating and drinking if needed so they remain hydrated and well-nourished.

All our homes offer freshly cooked, appetising and nutritionally-balanced meals with a different seasonal choice available every day to ensure the highest level of nutrition for residents. Our professional chefs use fresh ingredients to prepare a range of delicious, wholesome meals in our kitchens, to be enjoyed throughout the day. Our care home catering teams consult with residents on a regular basis to ensure we understand their nutritional requirements and food preferences so residents can maintain a diet they enjoy.

Our expert chefs carefully plan four-weekly menu cycles, which are changed regularly, to ensure each resident enjoys a variety of delicious dishes every day of the week and promote the highest level of nutrition and hydration in our care homes.

Our dedicated team at our care home in Kent work closely with residents to empower them to take part in engaging activities that are tailored to their needs and based on lifestyle preferences. These take place both within the home and in Royal Tunbridge Wells and the surrounding areas and include a spot of gardening, fun fundraising days for local charities and excursions to the theatre, local exhibitions and community events. We are also proud to be part of the Housing and Dementia Research Consortium to support research on what practices best support people living with dementia in an effort to positively influence policy and practice for dementia care in the UK.

Pets by arrangement.