Arbrook House Care Home

36 Copsem Lane
Esher
Surrey
KT10 9HE

Tel: 0808 115 9404

Care Provider: Bupa Care Homes (BNH) Limited

Care Type Care Home
Care Category Nursing, Respite.
Availability Call for details
Overall CQC Rating Outstanding
Add Favourite
Meet The Manager

Jonathan May is Home Manager at Arbrook House Care Home.

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Jonathan May

‘Outstanding’ care in a beautiful setting near Esher

Arbrook House has been awarded the CQC’s highest rating for its exceptionally high standards of personalised care. We welcome individuals needing residential or nursing care.A truly person-centred approach to care

Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake. And the care we offer is just as special. We get to know each resident personally, so we can provide care tailored just for them.Great places to socialise, enjoy an activity or have quiet time

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physically Frail, Requires Hoist .
Medication By Mouth.
Nursing Specialisms Parkinson's Disease.
Respite Care Yes
Minimum Age
65

Our Building and Facilities

Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake.

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.

Our extensive grounds and lake is accessible for everyone. Residents can visit the sensory garden, go for a stroll to the lake, spot rabbits, foxes and deer, or simply relax and enjoy the view from the large terrace.


How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, Conservatory, Library.

What Else Do We Provide
Chiropodist, GP, Optician, Physiotherapy, Dentist, Hairdressers, Minibus, Lift.

Our Garden
Communal Garden, Seating, Scenic Views, Pond or Lake, Sensory Garden.

Brochures
quick-look-guide-care-home bupa.pdf

Our Photos

Description

Beautiful, individual bedrooms

The CQC report praised the way, 'people's rooms were personalised and individual. Rooms had adapted en-suite shower rooms. Special beds and pressure relieving mattresses were in place for those who needed them'.


About Our Rooms
Number Of Rooms 44

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Freeview TV, Sky/Cable TV, Telephone Point, Internet Access, Catch up TV.

Description

When a new resident arrives they’ll be met by their key carer, who’ll give them a guided tour of their new home. They’ll also tell them about meal times, activities and introduce them to some of the other residents and members of staff.

When a new resident joins us, we make getting to know them and their relatives a top priority. This helps us to build a picture of how they’d like to be supported day-to-day, so we can create a personalised care plan.


The Importance Of Meal Times

Fresh, healthy food

Mealtimes are an important part of daily life in our homes. Our chefs carefully select a different menu for each day of the week, making sure our residents enjoy a variety of our home cooked dishes.

Our chefs always use fresh ingredients to prepare delicious, nutritionally-balanced meals throughout the day and night.


We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

Great places to socialise, enjoy an activity or have quiet time

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.

CQC report described how the home had arranged for a famous rock band to play in a resident’s room, and that the resident was ‘thrilled’ when he was presented with a guitar. See start of ‘Is this service responsive?’ section of CQC report, February 2019.

Our weekly minibus outings go to places chosen by residents. We do special trips for residents such as trip to Madame Tussauds for one resident, resident who goes swimming every week - these are detailed in the recent CQC report in the ‘Is this service responsive?’ section.

Our coordinators plan a range of activities for all residents, according to their care needs and mobility, such as arts and crafts, quizzes, bingo and games, film club, gentle exercise sessions, pet therapy.


Our Photos

Activities At Home
Music, Singing, Gardening, Quiz Games, Pet Therapy, Crafts, Board Games, Exercise Class, Crosswords, Word Games, Animal Petting, 1 to 1 Activities, Themed Events, Visiting Entertainment, Bingo.

Activities Outside Our Home
Local Tourist Attractions.

36 Copsem Lane
Esher
Surrey
KT10 9HE

Category Rating
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/fbcb1e68-c6fc-42c7-876d-7293c20601fa
Report Published 26th February 2019
Registration Date 15th November 2010
Transport
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Shops, Restaurant, Park.

Do you represent Arbrook House Care Home?

You can claim this profile as your own to keep it up-to-date.

Claim Profile