Arbrook House Care Home

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36 Copsem Lane
Esher
Surrey
KT10 9HE

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Care Type Care Home
Care Category Residential | Nursing | Respite
Availability Call for details
Weekly Prices From £1,650.00
Regulator's Rating Outstanding
Meet The Manager

Jonathan May is Home Manager at Arbrook House Care Home.

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Jonathan May

‘Outstanding’ care in a beautiful setting near Esher

Arbrook House has been awarded the CQC’s highest rating for its exceptionally high standards of personalised care. We welcome individuals needing residential or nursing care.A truly person-centred approach to care

Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake. And the care we offer is just as special. We get to know each resident personally, so we can provide care tailored just for them.Great places to socialise, enjoy an activity or have quiet time

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.


Care Options We Can Provide
Support For Companionship, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation.
Disability Support Bed Bound, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Parkinson's Disease.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake.

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.

Our extensive grounds and lake is accessible for everyone. Residents can visit the sensory garden, go for a stroll to the lake, spot rabbits, foxes and deer, or simply relax and enjoy the view from the large terrace.


How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Library, Sitting Rooms.

What Else Do We Provide
Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Physiotherapy.

Our Garden
Communal Garden, Pond or Lake, Scenic Views, Seating, Sensory Garden.

Brochures
quick-look-guide-care-home bupa.pdf

Our Photos

Description

Beautiful, individual bedrooms

The CQC report praised the way, 'people's rooms were personalised and individual. Rooms had adapted en-suite shower rooms. Special beds and pressure relieving mattresses were in place for those who needed them'.


About Our Rooms
Number Of Rooms 44
Number Of Ensuite Rooms 44
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,650.00
Nursing Fees From / Price Per Week £1,900.00
Respite Fees From / Price Per Week £1,815.00

Funding Types
Local Authority Surrey
Region South East
We Accept Self-Funding Clients Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

A freedom to eat the food you want, when you want it.

Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Great places to socialise, enjoy an activity or have quiet time

Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.

CQC report described how the home had arranged for a famous rock band to play in a resident’s room, and that the resident was ‘thrilled’ when he was presented with a guitar. See start of ‘Is this service responsive?’ section of CQC report, February 2019.

Our weekly minibus outings go to places chosen by residents. We do special trips for residents such as trip to Madame Tussauds for one resident, resident who goes swimming every week - these are detailed in the recent CQC report in the ‘Is this service responsive?’ section.

Our coordinators plan a range of activities for all residents, according to their care needs and mobility, such as arts and crafts, quizzes, bingo and games, film club, gentle exercise sessions, pet therapy.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Gardening, Music Entertainment, Pet Therapy, Quiz Games, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

36 Copsem Lane
Esher
Surrey
KT10 9HE

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 9th January 2019
Last rated 26th February 2019
Current Report

Arbrook House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Arbrook House Care Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 15th November 2010
Service Provider Bupa Care Homes (BNH) Limited, LS5 3BF
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Chemist, Park, Restaurant, Shops.

Frequently asked questions about Arbrook House Care Home

Arbrook House Care Home was given an overall rating of "Outstanding" by the CQC in February 2019.
Arbrook House Care Home provides Residential, Nursing and Respite care.
Prices for Arbrook House Care Home start from £1,650.00 per week.
Arbrook House Care Home is owned by BUPA Group.
Yes. Arbrook House Care Home does offer Residential care.
Yes. Arbrook House Care Home does offer Respite care.
No. Arbrook House Care Home does not provide care for people with Dementia.
Arbrook House Care Home comes under Surrey.
Jonathan May is the manager of Arbrook House Care Home.

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