Wyndham House Care
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Wyndham House
Manor Road, North Wootton
Kings Lynn
Norfolk
PE30 3PZ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Michelle Freebairn is Registered Manager at Wyndham House Care.
Hello, My name is Michelle Freebairn, and I have been privileged with working as a Social Care Manager for over 25 years. Watching my team develop and grow gives me great pride as we strive to provide outstanding care to enhance the quality of life for all our residents within their local community.
Wyndham House is a beautiful old manor house set in the Norfolk countryside in the small village of North Wootton just outside the ancient market town of Kings Lynn. Perfectly situated the home is only seven miles from Sandringham and fourteen miles from the popular seaside resort of Hunstanton.
Wyndham House can accommodate up to forty-one residents offering a high standard of quality dementia care. The home offers the flexibility of respite care, short breaks and permanent care.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Nursing Dementia / EMI, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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There is a choice of lounges available and a large spacious dining room which overlooks the garden. In addition the home is equipped with a number of facilities and features that ultimately serve to increase the well-being of everyone living here, whilst at the same time giving each individual the respect and person centered care they deserve. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Chiropodist, Lift, Minibus. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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All bedrooms are fully en suite, some with patio doors leading onto the beautifully landscaped garden areas. There is also every opportunity to personalise bedrooms with your own treasured possessions. There is a varied and exciting social calendar of events and activities throughout the home to stimulate and create a sense of well-being and independence. Our assisted living facility is proud to provide top-quality care for Long Stratton, Norwich, Swaffham, Swanton Morley, North Wootton, Dereham, Norfolk and the surrounding areas. If you’re interested in learning more about our respite or elderly care services, don’t waste another moment. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 41 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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There is always a full schedule of activities advertised in the home which are provided by dedicated activity coordinators. We aim to make life as rich, fun and fulfilling where ever possible by using activities which are meaningful, active and stimulating. Residents always have the choice to participate in a group setting however should they prefer we offer one to one activities should this be the residents preference.
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| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
| Our Pets |
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Pets are not allowed at Wyndham House. |
| Can You Bring Your Pet |
|---|
| No |
Wyndham House
Manor Road, North Wootton
Kings Lynn
Norfolk
PE30 3PZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 27th April 2021 |
| Last rated | 7th May 2021 |
| Current Report |
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| Historic Reports |
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| Registration Date | 8th April 2013 |
| Service Provider | Wyndham House Care Limited, NR20 4LT |
Wyndham House Care Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Car Park. |
| Places of Worship |
|---|
| Anglican Cathedral. |
| Nearby Services |
|---|
| Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Wyndham House Care
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