Willows Care Home

227-229 London Road


Tel: 01708 765899

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Care Type Care Home
Care Category Nursing, Dementia, Respite, Residential.
Availability Call for details
Prices Start From £1,100.00
Overall CQC Rating Good
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Meet The Manager

Tony Onabanjo is Home Manager at Willows Care Home.

Having previously studied psychology and qualified as a counsellor, Tony has worked in numerous roles in the care sector. He has been a residential social worker, liaising closely with residents, staff and families and progressing to Duty Manager which he thoroughly enjoyed. Tony has been working in managerial roles for the past 20 years, 16 of those as a Registered Care Home Manager.

Tony's view is that he runs a care home, rather than just a home, and that we at Willows Care Home are honoured that families trust us to look after their loved ones.

Tony Onabanjo

Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere.

When you enter the welcoming reception area, you immediately get a sense of how bright and airy this home is. We have 72 spacious en-suite bedrooms spread over three floors. Each is comfortably furnished with plenty of wheelchair access if required. 

There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. 

Our nursing and care staff provide high-quality care on each floor 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

Willows isn’t just a place where you receive top-quality care. Our wellbeing managers organise a varied programme of creative, musical or fitness activities and days out. And, for therapeutic ‘me time’, a dedicated hair salon provides on-site hair and beauty facilities. Our menus are varied and nutritious and we strive to create a comfortable home-from-home environment with a strong family feel. 

Our large, landscaped garden is fully wheelchair accessible. It offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.

Residents' views are important to us, and we take these into account in the day-to-day running of the home.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, End Of Life, Convalesence.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physical Disability, Physically Frail, Requires Hoist , Hearing Impairment, Speech Impairment, Visual Impairment.
Medication By Mouth, Injection, Suppository.
Nursing Specialisms Parkinson's Disease, Cancer, Stroke, Multiple Sclerosis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Admission Category Support For
LGBTQ Welcome Yes
Our Building and Facilities

Willows Care Home has 72 bright and spacious bedrooms spread over three floors. Each is equipped with en-suite or wet room facilities and large windows, as well as free wifi, TV and telephone points, an adjustable bed for greater comfort and a nurse-call system. Some ground floor rooms also have French windows opening onto the garden.

Our nursing care residents mostly live on the ground floor, where those who are more mobile can get around easily between their own room and the dining room or lounge.

On the second and third floors we have secure facilities for residents with dementia, including specialist care for those who are experiencing very severe symptoms, and find day-to-day life particularly challenging.

Each floor also has its own dining room and lounge where you can gather for meals, for group activities or to socialise. A homely feel is important, so the lounges can be arranged for you to sit in a group to socialise, or to give you quiet space if you prefer. There is lift access to all floors, and all are wheelchair accessible. 

There are nursing and care staff on each floor. They are available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

Many residents like to look their best, so a dedicated hair salon provides on-site hair and beauty facilities once or twice a week.This, along with physiotherapy, chiropody and dentistry, are all available services with such costs met by residents.

The large, landscaped garden at Willows is fully wheelchair accessible, and offers plenty of seating space for you and your guests to enjoy on warm days, when the ‘Garden Café’ will serve up tea with fresh pastries or cakes. The gated garden is also fully secure, with keypad access in and out, providing a reassuring level of safety for everyone.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Activities Room, Coffee Shop / Café.

What Else Do We Provide
Coffee Shop, Hairdressers, Lift.

Our Garden
Communal Garden, Seating, Secure Garden, Wheelchair Friendly Access, Communal Patio.


Our Photos


Willows has a total of 72 individual bedrooms, spread over three floors. Each has its own team of nursing, care, cleaning and housekeeping staff dedicated to your welfare. All the bedrooms have an en-suite toilet and washroom, and are equipped with wifi, TV and telephone points, large windows, an adjustable bed and a nurse-call system. Some ground floor rooms also have French windows opening onto the garden. All rooms are wheelchair accessible.

Here at Willows it's all about home comforts and making our new residents feel at ease from day one. So we encourage you to personalise your room with pictures, family photographs, treasured mementos and favourite small items of furniture.

About Our Rooms
Number Of Rooms 72
Number Of Ensuite Rooms 72

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished, Direct Garden Access, Step Free Access, Garden View.

Room Facilities
Telephone Point, Internet Access, Alarm.

Our Photos

The home manager is supported 24/7 by a multi-disciplinary team of nurses, carers, domestic, catering and admin staff, who all receive regular in-house training from our training manager.

We have good staff ratios to ensure the highest level of care is given to our residents from a professional team. Many of our carers are also qualified to, or working towards, NVQ or Diploma Levels 2 and 3 in Health and Social Care. If staff wish to pursue more advanced qualifications in care and leadership, we offer them every support.

The staff who care for residents with dementia have more specialist training and an in-depth understanding of how dementia affects health and behaviour. Dementia affects everyone differently, so our team provides individual and person-centred care. We have found that our innovative approach to caring for those experiencing dementia has been effective in lessening the anxiety that's often associated with it. This, together with safe and compassionate care, helps our residents to experience greater quality of life. 

Before you join our family, we will assess your needs in detail to ensure that we can create a care plan tailored to your individual requirements.

Every member of our staff and management teams considers themselves to be one of your extended family members. 

Weekly Fees Start From Fee
Fees Start From £1,100.00
Residential Fees From £1,100.00
Nursing Fees From £1,100.00
Residential Dementia Fees From £1,100.00
Nursing Dementia Fees From £1,100.00
Weekly Respite Fees From £1,100.00

Funding Types
Local Authority Havering
Region London
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Maintaining an adequate level of nutrition and hydration is vitally important for elderly people. Equally, enjoying healthy, appetising and visually appealing food is a big part of feeling happy and content. 

All meals are home-cooked in our kitchens from fresh ingredients by our chefs and their catering team. Menus change daily and there's plenty of variety. You are offered a choice at every meal, and our catering teams are just as much part of the family as you are, so they will enjoy getting to know you and your food likes and dislikes.

Lunch is usually the main meal of the day and you will be given the menu in advance. If none of the day’s choices appeal you can request something else. Your evening meal is usually something lighter but, again, you will have three choices such as sandwiches, soup, or a hot meal. By special request, you can save your main meal for the evening rather than lunch - it is entirely your choice.

Hot and cold drinks, fruit juices and smoothies are available during the day whenever you feel like them, and you will usually find home-made cakes on offer, too.

We are very happy to cater for special dietary requirements. If you need a puréed diet, for example, or have food allergies or intolerances, these will be noted in your personal care plan and shared with our catering and care teams who will ensure that you get the right diet for you.

We encourage residents who can, to have their meals in the dining room with others, as sharing a meal together is an important part of family life. But if you prefer, you can have any meals brought to you in your room. If you like breakfast in bed, or a late night snack, it is up to you.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

We have an active social life in our home with plenty of opportunities to make new friends and participate in a variety of interesting activities and day trips.

This is important because an active life can help to keep you more alert, mobile and happier, with better health and wellbeing overall.

Our activities co-ordinators create a monthly programme of activities ranging from entertainments such as visiting singers and film matinees, to painting and crafts, baking, gardening, quizzes and yoga. If your preferred hobby isn’t on the list, we can help you to continue with it. Even if you find moving about difficult, it is still important to get as much exercise as possible, so we also organise gentle exercise sessions, to help keep you mobile.

Family and friends are welcome to join in with activities, and we also organise special events (like our annual summer fête, for example) to which we invite your family, friends and local community groups. If you like to get out and about, we can arrange for someone to go shopping with you and the activities team also arranges group trips and meals out.

Or it might be that you simply want to read, watch TV or listen to the radio in the quiet of your own room. Or someone to sit with you and read the paper, talk about things that are important to you, or help you keep in touch with your loved ones via post, email or Skype. Whatever you prefer, the choice is yours.

Many of our residents love animals, and have enjoyed having pets in the past, so we have regular visits from friendly dogs, and some of our residents’ visitors are able to bring their own dogs with them.

Our Photos

Example Activities Timetable.pdf

Activities At Home
Music, Singing, Painting, Gardening, Yoga, Cooking, Quiz Games, Pet Therapy, Crafts, Board Games, Flower Arranging, Exercise Class, Crosswords, Word Games, Excursions, Animal Petting, Knitting / Embroidery, 1 to 1 Activities, Reminiscence, Dancing, Card Games, Themed Events, Birthday Celebrations, Visiting Entertainment, Bingo.

Activities Outside Our Home
Local Tourist Attractions, Cinema, Shopping, Pub, Theatre, Garden Centre, Park.
Our Pets

Under certain circumstances we may accept residents with pets but please check with the manager when you visit. We also welcome pets to visit but, again, do check with the manager first.

We Welcome
Dogs, Cats, Others (subject to review).

227-229 London Road

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://www.cqc.org.uk/location/1-1555693520
Report Published 11th April 2019
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Synagogue, Mosque, Gurdwara Temple, Methodist Church, Buddhist Temple.

Nearby Services
Hospital, Shops, Shopping Centre, Restaurant, Park, Garden Centre, Pub.

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