Willows Care Home
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,500.00 |
| Regulator's Rating | Good |
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Meet The Manager
Claudia Ramsamy is Home Manager at Willows Care Home.
After successfully managing Mayflower Care Home in Gravesend, Claudia has returned to Willows Care Home in Romford, where she spent many years earlier in her career building strong relationships with residents, families, and colleagues.
Claudia first became Home Manager at the start of the pandemic, showing remarkable leadership, dedication, and compassion during an exceptionally challenging time. Her outstanding work in maintaining high standards of care and infection control was recognised nationally when she received the Social Care Covid Hero Award at the East of England Great British Care Awards in 2020.
Now back at Willows, Claudia brings her wealth of experience and passion for person-centred care, continuing to lead her team in providing the highest standard of support to every resident.
Willows Care Home is a modern, purpose-built home in a residential area of Romford, offering advanced facilities while maintaining a warm, homely atmosphere. The welcoming reception sets the tone for the bright, airy environment throughout.
The home has 72 spacious en-suite bedrooms across three floors, all comfortably furnished and fully wheelchair accessible. Each floor also features its own dining room and lounge, providing inviting spaces for meals, activities and socialising.
Nursing and care staff are available 24/7 on every floor, supported by dedicated teams covering catering, activities, administration, housekeeping and cleaning.
Willows offers more than high-quality care. Wellbeing managers run a varied programme of creative, musical and fitness activities, along with regular outings. A relaxing on-site hair salon provides hair and beauty treatments, and menus are nutritious and varied to support a true home-from-home feel.
The large landscaped garden is fully wheelchair accessible, with plenty of seating for residents and visitors. In fine weather, the popular “garden café” serves tea and fresh pastries.
Residents’ views matter greatly to us, and we take them into account in the day-to-day running of the home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Emergency Care, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Cancer, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Huntington Disease, Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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The health, safety and wellbeing of our residents and staff is our top priority. With this in mind we have added a host of new additional safety measures at our facilities to ensure that our residents may continue to live their lives as they choose with minimal inconvenience. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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Willows Care Home has 72 bright and spacious bedrooms spread over three floors. Each is equipped with en-suite or wet room facilities and large windows, as well as free wifi, TV and telephone points, an adjustable bed for greater comfort and a nurse-call system. Some ground floor rooms also have French windows opening onto the garden. On the second and third floors we have secure facilities for residents with dementia, including specialist care for those who are experiencing very severe symptoms, and find day-to-day life particularly challenging. Each floor also has its own dining room and lounge where you can gather for meals, for group activities or to socialise. A homely feel is important, so the lounges can be arranged for you to sit in a group to socialise, or to give you quiet space if you prefer. There is lift access to all floors, and all are wheelchair accessible. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
|---|
| Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Coffee Shop, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Willows CH 4pp Brochure.pdf |
| Description |
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Willows has a total of 72 individual bedrooms, spread over three floors. Each has its own team of nursing, care, cleaning and housekeeping staff dedicated to your welfare. All the bedrooms have an en-suite toilet and washroom, and are equipped with wifi, TV and telephone points, large windows, an adjustable bed and a nurse-call system. Some ground floor rooms also have French windows opening onto the garden. All rooms are wheelchair accessible. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 72 |
| Number Of Ensuite Rooms | 72 |
| We offer these types of ensuite rooms: Shower Rooms, Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Alarm, Internet Access, Secure Access, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,500.00 |
| Nursing Fees From / Price Per Week | £1,600.00 |
| Residential Dementia Fees From / Price Per Week | £1,550.00 |
| Nursing Dementia Fees From / Price Per Week | £1,650.00 |
| Respite Fees From / Price Per Week | £1,500.00 |
| Funding Types | |
|---|---|
| Local Authority | Havering |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Our Menu |
 Sample_Menu_.pdf
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|---|---|
| Our Photos |
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| Activities Are So Important |
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We have an active social life in our home with plenty of opportunities to make new friends and participate in a variety of interesting activities and day trips. This is important because an active life can help to keep you more alert, mobile and happier, with better health and wellbeing overall. Our activities co-ordinators create a monthly programme of activities ranging from entertainments such as visiting singers and film matinees, to painting and crafts, baking, gardening, quizzes and yoga. If your preferred hobby isn’t on the list, we can help you to continue with it. Even if you find moving about difficult, it is still important to get as much exercise as possible, so we also organise gentle exercise sessions, to help keep you mobile. Family and friends are welcome to join in with activities, and we also organise special events (like our annual summer fête, for example) to which we invite your family, friends and local community groups. If you like to get out and about, we can arrange for someone to go shopping with you and the activities team also arranges group trips and meals out. Or it might be that you simply want to read, watch TV or listen to the radio in the quiet of your own room. Or someone to sit with you and read the paper, talk about things that are important to you, or help you keep in touch with your loved ones via post, email or Skype. Whatever you prefer, the choice is yours. |
| Timetables |
|---|
| Willows CH 4pp Brochure.pdf |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
229 London Road
Romford
Essex
RM7 9BQ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 22nd January 2021 |
| Current Report |
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| Historic Reports |
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| Registration Date | 15th April 2025 |
Willows Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Willows Care Home
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