Whitehaven
5 St Josephs Road
Sheringham
Norfolk
NR26 8JA
Care Type | Care Home |
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Care Category | Residential | Respite |
Availability | Yes |
Weekly Prices From | £1,150.00 |
Regulator's Rating | Requires Improvement |
Cameron Thomas Carter is Manager at Whitehaven Residential Care Home.
Cameron joined ArmsCare as a Home Manager in 2022, and then transitioned into establishing ArmsCare’s home care service. Cameron has experience in mental health crisis management as well as working within the children’s mental health.
Cameron is passionate about social care and hopes to make a difference in our sector. In his spare time, Cameron enjoys fostering dogs, and enjoys fitness and sports. Cameron also enjoys learning other languages and experiencing different cultures and foods.
At Whitehaven Care Home, we provide a safe, supportive, and person-centred home for adults with learning disabilities. Our dedicated team is committed to delivering high-quality residential care that promotes independence, dignity, and a fulfilling quality of life.
Located in a warm and welcoming environment, we tailor our care plans to meet each individual's unique needs, preferences, and goals. Whether it’s support with daily living, communication, social skills, or health needs, our experienced staff work closely with residents, families, and professionals to ensure holistic, consistent care.
We believe in empowering our residents to live meaningful lives through structured routines, engaging activities, and opportunities to build life skills. With a strong focus on inclusion, choice, and community integration, Whitehaven Care Home is more than just a place to live—it's a place to thrive.
Life at Whitehaven is vibrant and varied. From pamper days and musical afternoons to visits from hairdressers, chiropodists, and other professionals, we make sure every resident feels cared for, valued, and part of our family. We also have the full support of the district nursing team, ensuring expert medical care is available whenever needed.
Whether you’re looking for day care, respite breaks, holiday stays, or long-term living, we provide a safe, supportive, and happy environment where every day is a day to enjoy.
Whitehaven — where care feels like home.
Care Options | We Can Provide |
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Support For | Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Palliative, Personal care, Reablement, Support for Couples. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
What we're doing to keep residents & visitors safe | ||
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The safety and wellbeing of our residents and staff is always our highest priority. We follow the latest government guidelines to ensure the highest standards of infection prevention and control at all times. Every member of our team is fully trained in infection control procedures, so you can feel confident that your loved one is cared for in a clean, well-maintained, and protected setting. |
Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Shielding | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
View the provider’s latest Inspection Reports. |
Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
Minimum Age |
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65 |
LGBTQ Welcome |
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Yes |
Our Building and Facilities |
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At Whitehaven Residential, we’ve created a warm, welcoming space where comfort meets modern living. Recent renovation works have brought fresh new bathrooms, tasteful redecoration, and thoughtful updates throughout – all designed to modernise our home while preserving its cosy, homely feel. To make life even more comfortable, we also arrange regular visits from trusted professionals including a hairdresser, chiropodist, optician, and dentist — so residents can receive essential services without having to leave the home. |
Is Our Home Purpose Built |
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No |
Who Owns Our Building |
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Private |
Communal Rooms |
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Dining Rooms, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Lift, Smoking Area. |
Our Garden |
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Communal Garden, Communal Patio, Seating, Secure Garden, Wheelchair Friendly Access. |
Description |
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Whitehaven Residential has 13 beautifully decorated bedrooms, with the majority all having en-suite facilities. One of our bedrooms can be used for couples, partners, or sharing with a family member. We encourage residents to personalise their rooms with pictures, ornaments and anything that makes it feel like their own home. |
About Our Rooms | |
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Number Of Rooms | 14 |
Type Of Room |
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Double Room, Shared Room, Single Room. |
Room Features |
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Furnished, Step Free Access. |
Room Facilities |
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Freeview TV, Internet Access, Wifi. |
Weekly Fees Start From | Fee |
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Residential Fees From / Price Per Week | £1,150.00 |
Residential Dementia Fees From / Price Per Week | £1,150.00 |
Respite Fees From / Price Per Week | £1,150.00 |
Funding Types | |
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Local Authority | Norfolk |
Region | East |
We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | Yes |
We Accept NHS Continuing Healthcare | Yes |
We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
Styles of Food |
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Dining Locations |
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Dining Styles |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
Activities Are So Important |
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At Whitehaven Care Home, we believe that meaningful activities are essential to enhancing quality of life, promoting independence, and encouraging connection. Our activities programme is designed to meet the individual needs, interests, and abilities of our residents, with a strong focus on engagement, enjoyment, and personal growth. |
Activities At Home |
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1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
Activities Outside Our Home |
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Cinema, Garden Centre, Local Tourist Attractions, Shopping, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
Our Pets |
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Please get in touch and discuss individual requirements the Home Manager. An appropriate Risk Assessments is required. |
Can You Bring Your Pet |
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Yes |
How We Help With Your Pet |
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Sanitation. |
We Welcome |
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Cats. |
Whitehaven
5 St Josephs Road
Sheringham
Norfolk
NR26 8JA
Current Ratings | |
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Overall | Requires Improvement |
Safe | Requires Improvement |
Well Led | Requires Improvement |
Caring | Good |
Responsive | Requires Improvement |
Effective | Good |
Inspection Reports | |
Last rated | 20th July 2019 |
Current Report |
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Historic Reports |
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Registration Date | 6th December 2024 |
Service Provider | ARMSCARE Limited, PE31 8LS |
Transport |
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Bus Stop nearby, Car Park, Train Station nearby. |
Places of Worship |
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Methodist Church. |
Nearby Services |
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Bank, Chemist, Church, Garden Centre, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
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