West Hall Care Home
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Off Parvis Road
West Byfleet
Surrey
KT14 6EY
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,950.00 |
| Regulator's Rating | Outstanding |
Meet The Manager
Paula is Rifai at West Hall Care Home.
We are very proud of the five-star accommodation and care that West Hall offers. I believe we have built a team to deliver a very special and unique standard of person-centred care and support to anyone who chooses to make West Hall their home of choice.
We also know, only too well, how difficult and emotional the decisions are for everyone when considering a move to a new home.
Please do not hesitate to contact our team with any questions you may have.
West Hall is a modern, high-quality, luxurious care home in West Byfleet, Surrey. The flagship home of the Anchor group of care homes, its unique appearance and design, state-of-the-art facilities and professional, qualified, caring staff creates a standard of care that is dignified and personal and encourages an active, independent life.
The refurbished listed Manor House boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room, bistro and private dining facility. Situated in the stunning surroundings of the Surrey greenbelt, West Hall also offers extensive landscaped gardens and wonderful, uplifting views.
West Hall’s excellent facilities are complemented by a wealth of meaningful activities and living here you’ll always find plenty to do.
Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community and to encourage independence and choice.
At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 60 years of experience.
West Hall, and the specially tailored residential care we provide here, is testament to this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next generation of older people.
About our care homes
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Personal care, Support for Couples. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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West Hall care home is situated in the stunning surroundings of the Surrey greenbelt, and offers extensive landscaped gardens and wonderful, uplifting views. Mature trees, including England’s oldest plane tree, stand in the manicured lawns of our grounds, which back onto the National Trust managed River Wey Navigations, offering residents diverse flora and fauna to enjoy. The beautiful natural setting of West Hall is complimented by a croquet and bowls lawn, colourful flower-beds, water features and allotments for gardening enthusiasts. The grounds of our home are designed to be fully accessible to all residents. The circular layout of the residential buildings around the Manor House and well-lit, meandering pathways ensure there are no dead ends and our grounds are easy and safe to walk around. We’ve also included rest areas all around the buildings and pathways offering plenty of opportunities to take a seat as needed or simply enjoy the great outdoors with friends. Communal buggy transport is also available across the site along with a shared charging area for personal mobility scooters. In addition, all of our residents are able to enjoy the inspiring grounds and gardens from their individual bedrooms with each offering either a secure balcony or a small patio area. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
|---|
| 26 Sep 2013 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
|---|
| Voluntary / Not for Profit |
| Communal Rooms |
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| Activities Room, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Lift, Minibus. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls. |
| Our Photos |
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| Description |
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Our bedroom suites are spacious with fitted furniture and en suite wet rooms to support privacy and dignity. Many of our bedrooms benefit from views of our lovely extensive gardens. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 117 |
| Number Of Ensuite Rooms | 117 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View. |
| Room Facilities |
|---|
| Alarm, Balcony, Freeview TV, Internet Access, Private Patio, Safe, Secure Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,950.00 |
| Residential Dementia Fees From / Price Per Week | £1,950.00 |
| Respite Fees From / Price Per Week | £1,950.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
| Activities Are So Important |
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At West Hall care home in West Byfleet, we focus on providing the older people that choose to live with us with an active lifestyle from the outset. You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment. Our interests and hobbies are individual to us, they help to paint a picture of the how we like to live our lives and they shape the person we are. At West Hall, we know that the activities people carry out in their free time are often the things that they most look forward to and enjoy. There are several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, an impressive library and a garden room. West Hall’s excellent facilities are complemented by a wealth of meaningful activities. We encourage a variety of hobbies and work in partnership with the National Association for Providers of Activities for Older People (NAPA) to ensure our range of activities enhance residents’ lifestyle, health and sense of wellbeing. A stimulating events and activities calendar is organised to match all our individual residents’ interests and needs and all activities are highlighted throughout the home. Painting classes, fitness sessions, gardening and movie nights are just a few examples of the type of activities to be enjoyed at West Hall. We also have an iPad which we use with residents regularly. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Shopping. |
| Our Pets |
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Our homes are 'pet friendly,' which is at the discretion of our Home Manager. |
| Can You Bring Your Pet |
|---|
| Yes |
Off Parvis Road
West Byfleet
Surrey
KT14 6EY
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 18th April 2019 |
| Last rated | 26th June 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 3rd July 2012 |
| Service Provider | Anchor Hanover Group, WC1E 7HJ |
West Hall Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Methodist Church. |
| Nearby Services |
|---|
| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about West Hall Care Home
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