Parvis Road
West Byfleet
KT14 6EY


Profile Strength
Good 71%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Call for details
Regulator's Rating Outstanding
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Meet The Manager

Candice O'Neill is Manager at West Hall.

West Hall care home in West Byfleet, Surrey is Anchor's flagship care home.

At West Hall we have created a modern, high-quality care home fit for the demands and expectations of the 21st century. The unique appearance and design, our professionally qualified staff and our state-of-the-art facilities creates a standard of care that is dignified and personal and encourages an active, independent life.

Our listed Manor House has been refurbished and boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room and both a bistro and private dining facility. Situated in the stunning surroundings of the Surrey greenbelt, West Hall also offers extensive landscaped gardens and wonderful, uplifting views.

West Hall’s excellent facilities are complemented by a wealth of meaningful activities and living here you’ll always find plenty to do.

Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community for residents at West Hall by offering a wide range of social activities and encouraging independence and choice.

At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with 50 years of experience. West Hall, and the specially tailored residential care we provide here, is the result of this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next generation of older people.

If you are looking for a home for yourself or a loved one, why not find out more about what West Hall has to offer.

Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Palliative, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Parkinson's Disease.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age

Our Building and Facilities

West Hall care home is situated in the stunning surroundings of the Surrey greenbelt, and offers extensive landscaped gardens and wonderful, uplifting views.

Mature trees, including England’s oldest plane tree, stand in the manicured lawns of our grounds, which back onto the National Trust managed River Wey Navigations, offering residents diverse flora and fauna to enjoy. The beautiful natural setting of West Hall is complimented by a croquet and bowls lawn, colourful flower-beds, water features and allotments for gardening enthusiasts.

The grounds of our home are designed to be fully accessible to all residents. The circular layout of the residential buildings around the Manor House and well-lit, meandering pathways ensure there are no dead ends and our grounds are easy and safe to walk around. We’ve also included rest areas all around the buildings and pathways offering plenty of opportunities to take a seat as needed or simply enjoy the great outdoors with friends.

Communal buggy transport is also available across the site along with a shared charging area for personal mobility scooters.

In addition, all of our residents are able to enjoy the inspiring grounds and gardens from their individual bedrooms with each offering either a secure balcony or a small patio area.

Anchor Hanover are always pioneering the use of modern technology. We provide the older people living in our care homes with access to Apple iPads as part of our on-going commitment to person-centred activities, meaningful engagement and the highest quality of dementia care

Pioneering the use of iPads in our care homes.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Coffee Shop, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

Our Photos


Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community for residents at West Hall by offering a wide range of social activities and encouraging independence and choice.

About Our Rooms
Number Of Rooms 117
Number Of Ensuite Rooms 117

Type Of Room
Single Room.

Room Features

Room Facilities
Balcony, Freeview TV, Internet Access, Private Patio, Telephone Point.

Our Photos

At West Hall we are passionate about how we care for our residents. Our dedicated staff provide all residents with exactly the right level of care and support to ensure you continue to enjoy maximum independence, knowing that all the help and assistance you could ever need is always nearby.

Our Team
Jason Nelson
Jason Nelson
Services Manager

Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.

Mark Garraway
Mark Garraway
Maintenance Manager

As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager. Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.

Andy Jarman
Andy Jarman
Customer Relations Manager

Everyone here at West Hall welcomes you to stop by for a visit. We are happy to show you what our unique care home can offer, talk you through the high quality care and support and show you round the first class facilities.

The Importance Of Meal Times

All the staff in our care home are committed to making mealtimes a sociable and pleasurable part of each day, and with ambient dining areas throughout the home you don’t need to go far at all to enjoy mealtimes at West Hall.

Our highly skilled chefs use seasonal ingredients to create appetising, freshly cooked and nutritionally balanced food with a different choice every day, meaning a delicious care home menu.

Residents are consulted by our chefs on a regular basis to ensure the catering team get to know and understand food preferences, as well as individual nutritional requirements, are able to ensure people with specific dietary needs have the correct foods offered to them and all residents enjoy the meals served.

In our home the food is just one part of the eating experience.

At mealtimes you can choose where and at what time you’d like to eat. You decide whether you’d like to eat in your own room, with others in the shared dining space of your residence or in the bistro in the West Hall Manor House.

We understand the importance of ambience and ensure that our décor helps to stimulate appetitie and creates an enjoyable atmosphere.

We also recognise that mealtimes are a great opportunity for social interaction and involvement. At West Hall visitors are welcome at any time and can join you at mealtimes. Our bistro is a delightful dining experience for everyone, ideal for get-togethers with other residents and guests.

For bespoke dining, the private Redwood Suite is a lovely, intimate dining room available for hire for birthday parties and family celebrations.

There are also many opportunities for our residents to cook and prepare meals in the Manor House, so that they can feel part of the running of their home and can carry our familiar activities.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Anchor sample menu.pdf
Activities Are So Important

At West Hall care home in West Byfleet, we focus on providing the older people that choose to live with us with an active lifestyle from the outset. 

You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment.

Our interests and hobbies are individual to us, they help to paint a picture of the how we like to live our lives and they shape the person we are. At West Hall, we know that the activities people carry out in their free time are often the things that they most look forward to and enjoy.

There are several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, an impressive library and a garden room.

West Hall’s excellent facilities are complemented by a wealth of meaningful activities. We encourage a variety of hobbies and work in partnership with the National Association for Providers of Activities for Older People (NAPA) to ensure our range of activities enhance residents’ lifestyle, health and sense of wellbeing. A stimulating events and activities calendar is organised to match all our individual residents’ interests and needs and all activities are highlighted throughout the home.

Painting classes, fitness sessions, gardening and movie nights are just a few examples of the type of activities to be enjoyed at West Hall. We also have an iPad which we use with residents regularly.

Our Photos


Activities At Home
Animal Petting, Birthday Celebrations, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Music, Painting, Pet Therapy, Quiz Games, Religious Services, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.

Parvis Road
West Byfleet
KT14 6EY

Regulator: CQC

Category Rating
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Read More
Report Published 26th June 2019
Registration Date 3rd July 2012
Nearby Services
Pub, Shops.

Frequently asked questions about West Hall

West Hall was given an overall rating of "Outstanding" by the CQC in June 2019.
West Hall provides Dementia, Respite and Residential care.
West Hall is owned by Anchor Hanover.
Yes. West Hall does offer Residential care.
Yes. West Hall does offer Respite care.
Yes. West Hall does provide care for people with Dementia.
Candice O'Neill is the manager of West Hall.

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