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Parvis Road
West Byfleet
KT14 6EY


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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,950.00
Regulator's Rating Outstanding
Meet The Manager

Katherine Mahoney is Home Manager at West Hall Care Home.

We are very proud of the five-star accommodation and care that West Hall offers. I believe we have built a team to deliver a very special and unique standard of person-centred care and support to anyone who chooses to make West Hall their home of choice.

We also know, only too well, how difficult and emotional the decisions are for everyone when considering a move to a new home.

Please do not hesitate to contact me with any questions you may have.

Katherine Mahoney

West Hall Manager

West Hall is a modern, high-quality, luxurious care home in West Byfleet, Surrey. The flagship home of the Anchor group of care homes, its unique appearance and design, state-of-the-art facilities and professional, qualified, caring staff creates a standard of care that is dignified and personal and encourages an active, independent life.

The refurbished listed Manor House boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room, bistro and private dining facility. Situated in the stunning surroundings of the Surrey greenbelt, West Hall also offers extensive landscaped gardens and wonderful, uplifting views.

West Hall’s excellent facilities are complemented by a wealth of meaningful activities and living here you’ll always find plenty to do.

Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community and to encourage independence and choice.

At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 60 years of experience.

West Hall, and the specially tailored residential care we provide here, is testament to this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next generation of older people.

About our care homes
Play icon
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Personal care, Support for Couples.
Disability Support Physical Disability, Physically Frail, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
View the provider’s latest Inspection Reports.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

West Hall care home is situated in the stunning surroundings of the Surrey greenbelt, and offers extensive landscaped gardens and wonderful, uplifting views.

Mature trees, including England’s oldest plane tree, stand in the manicured lawns of our grounds, which back onto the National Trust managed River Wey Navigations, offering residents diverse flora and fauna to enjoy. The beautiful natural setting of West Hall is complimented by a croquet and bowls lawn, colourful flower-beds, water features and allotments for gardening enthusiasts.

The grounds of our home are designed to be fully accessible to all residents. The circular layout of the residential buildings around the Manor House and well-lit, meandering pathways ensure there are no dead ends and our grounds are easy and safe to walk around. We’ve also included rest areas all around the buildings and pathways offering plenty of opportunities to take a seat as needed or simply enjoy the great outdoors with friends.

Communal buggy transport is also available across the site along with a shared charging area for personal mobility scooters.

In addition, all of our residents are able to enjoy the inspiring grounds and gardens from their individual bedrooms with each offering either a secure balcony or a small patio area.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building
Voluntary / Not for Profit

Communal Rooms
Activities Room, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Coffee Shop, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls.

Our Photos


Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas.

About Our Rooms
Number Of Rooms 117
Number Of Ensuite Rooms 117
We offer these types of ensuite rooms: Wet Rooms.

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Balcony, Freeview TV, Internet Access, Private Patio, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,950.00
Residential Dementia Fees From / Price Per Week £1,950.00
Respite Fees From / Price Per Week £1,950.00

Funding Types
Local Authority Surrey
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Bistro Pink tick icon Lounge/Diner Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

Pink tick icon Hot Trolley

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.

Pink tick icon Hand hygiene for both residents and staff.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to a Restaurant

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Staff also dine themselves with the residents they support.

Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.

Pink tick icon Gluten-free food can be served.

Pink tick icon Vegan food can be served.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.

Pink tick icon Tables are well laid.

Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.

Activities Are So Important

At West Hall care home in West Byfleet, we focus on providing the older people that choose to live with us with an active lifestyle from the outset. 

You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment.

Our interests and hobbies are individual to us, they help to paint a picture of the how we like to live our lives and they shape the person we are. At West Hall, we know that the activities people carry out in their free time are often the things that they most look forward to and enjoy.

There are several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, an impressive library and a garden room.

West Hall’s excellent facilities are complemented by a wealth of meaningful activities. We encourage a variety of hobbies and work in partnership with the National Association for Providers of Activities for Older People (NAPA) to ensure our range of activities enhance residents’ lifestyle, health and sense of wellbeing. A stimulating events and activities calendar is organised to match all our individual residents’ interests and needs and all activities are highlighted throughout the home.

Painting classes, fitness sessions, gardening and movie nights are just a few examples of the type of activities to be enjoyed at West Hall. We also have an iPad which we use with residents regularly.

Our Photos

Activities At Home
Animal Petting, Birthday Celebrations, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.
Our Pets

Our homes are 'pet friendly,' which is at the discretion of our Home Manager.

Can You Bring Your Pet

Parvis Road
West Byfleet
KT14 6EY

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 18th April 2019
Last rated 26th June 2019
Current Report

West Hall Care Home Care Home - Care Quality Commission (

Historic Reports

West Hall Care Home Care Home - Care Quality Commission (

Registration Date 3rd July 2012
Service Provider Anchor Hanover Group, WC1E 7HJ
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church, Methodist Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about West Hall Care Home

West Hall Care Home was given an overall rating of "Outstanding" by the CQC in June 2019.
West Hall Care Home provides Residential, Dementia and Respite care.
West Hall Care Home has 117 rooms.
Prices for West Hall Care Home start from £1,950.00 per week.
West Hall Care Home is owned by Anchor.
Yes. West Hall Care Home does offer Residential care.
Yes. West Hall Care Home does offer Respite care.
Yes. West Hall Care Home does provide care for people with Dementia.
West Hall Care Home comes under Surrey.
West Hall Care Home accepts Local Authority clients.
West Hall Care Home does not accept NHS Continuing Healthcare clients.
Katherine Mahoney is the manager of West Hall Care Home.

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