Upton Dene Residential and Nursing Home
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Caldecott Close
Chester
Cheshire
CH2 1FD
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Profile Strength |
Excellent 92%
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|---|---|
| Care Type | Care Home |
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Call for details |
| Weekly Prices From | £1,396.00 |
| Regulator's Rating | Good |
Meet The Manager
Tracy Mitchell is Care Home Manager at Upton Dene Residential and Nursing Home.
Home Manager Tracy trained as a nurse from school and enjoys building long-term relationships with her residents as she has always had a passion for elderly care.
Nestled in a quiet residential area, alongside the Countess of Chester Hospital, our residential and nursing home is in a prime location of Cheshire – just three miles from the city centre.
Opened in 2016, we are proud of the look and feel of our stunning home. When people come through the doors for the first time, they often tell us it feels like a beautiful hotel.
Upton Dene Residential and Nursing Home
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 60 |
| Our Building and Facilities |
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We have our very own cinema, complete with large luxury cinema-style seating. We even have our very own popcorn machine! Residents will often sit back and relax with famous blockbusters or titles from their younger years. Reminiscing of cinema dates from their courting days, which can be extremely thought-provoking for our residents living with dementia. Another luxury our residents can enjoy on their doorstep is the home’s hairdressing salon. A local stylist from Chester visits our residential and nursing home every week to make our residents feel pampered. They are able to enjoy sets, trims or even relaxing head massages in familiar surroundings. This is particularly comforting for our residents receiving nursing care and dementia care. Upton Dene has beautiful gardens, with sensory planting and raised flower beds; they are a tranquil haven for our gardening enthusiasts. There is a walkway around the entire grounds, which leads to a central seating area. During the warmer months our staff support our residents to take a stroll around the gardens, or take them in their wheelchairs to admire the flowers. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropractor, Cinema, Hairdressers, Lift, Physiotherapy. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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We have 74 rooms, each with phone and television points. Residents also have access to the internet. |
| About Our Rooms | |
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| Number Of Rooms | 74 |
| Number Of Ensuite Rooms | 74 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Unfurnished. |
| Room Facilities |
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| Balconet, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,396.00 |
| Nursing Fees From / Price Per Week | £1,496.00 |
| Funding Types | |
|---|---|
| Local Authority | Cheshire West and Chester |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Inviting local schoolchildren to the home is just one example of the excellent community links we have here. It’s so important that we continue to empower our residents to be active members of their community. We open the doors to welcome new faces along to regular community events. Neighbours, friends and residents’ families join us at ‘Chatting Cake Monday’, a coffee afternoon with scrumptious home-baked cakes. We have ‘Get Active Feel Good Tuesdays’, with a spot of light armchair exercise. And everyone’s favourite, ‘Fizzy Fridays’ are an afternoon of bubbles and delicious nibbles. Our residents, in particular those in residential care, find our community get-togethers extremely sociable. They love to dress up for a special afternoon of fizz with friends, who come to see them from across Cheshire. There is so much to do at the home week in week out, creating an environment that is not only safe but enriching and stimulating. We have even taken our residents to celebrate World Penguin Day at Chester Zoo! In the busy social calendar we also find time to host large family events, including festive bazaars, with choir performances, mince pies and mulled wine. As well as our virtual summer cruise, where we bring the flavours, cultures and traditions of destinations across the globe into the heart of Upton Dene. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping. |
Caldecott Close
Chester
Cheshire
CH2 1FD
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 24th May 2018 |
| Last rated | 27th June 2018 |
| Reports | |
| Registration Date | 23rd December 2015 |
| Service Provider | Sanctuary Care Limited, WR1 3ZQ |
27th June 2018 | Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Church, Hospital, Park, Post Office, Pub, Restaurant, Shops. |
Frequently asked questions about Upton Dene Residential and Nursing Home
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