The Croft Residential Home

Add to Shortlist

20 Castlecroft Road
West Midlands


View Contact Details
Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Regulator's Rating Outstanding
Meet The Manager

Miss. June West is Care Manager at The Croft Residential Home.

We're a family run home and understand how worrying it can be to ensure your loved one is well taken care of.  As soon as they arrive, your loved one will become part of our family and a member of the friendly group of residents that we care for.  We'll give them constant care and attention, support and companionship whilst catering for their every need and personal tastes.  And it doesn't matter whether you're funded privately or by social services, you'll be welcome here. 

Whether on a long-term basis or respite care, our friendly atmosphere instantly puts everyone at ease.  We often hold themed shows that involve singing to old favourites, something we find to be therapeutic and which further fuels our homes cheerful atmosphere. You can come and visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care we provide exceeds your expectations.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The health, safety and well-being of residents, visitors and team members remains our number one priority and as such, we have updated our Contingency Plan, in line with the Government Adult Social Care Winter Plan, as explained below.  Our aim is to protect our residents, visitors, and team members, from infections including coronavirus and ensure that people remain connected.

What we have implemented
During this pandemic we have implemented robust cleaning processes and adapted our environments to minimise the risk of spreading the virus. We have:

  • Ensured that the home has sufficient cleaners for carpets, hard floors, and surfaces
  • Provided the home with air purifying ozone machines
  • Created easy access to a designated room to accommodate indoor visits with glass partitions.
  • Temperature checking has been put in place for people visiting the home.
  • Set up a contactless signing in system, that uses an iPad and QR codes

Social visits will continue, in line with Government advice and that from the local Director of Public Health. Different protocols might be in place, at different times, and we will keep you informed of any changes. Homes will encourage remote contact between residents and their loved ones through technology. Garden visits remain in place, should the weather allow it, as well as a designated safe indoor visiting room.

Activities and Events
We have also risk-assessed our day to day activities and are adhering to social distancing measures.  We are isolating residents and team members who develop COVID-19 related symptoms and shielding residents where appropriate.  Despite the challenges faced from COVID-19, our team is still running a full and engaging programme of activities and have introduced innovative ways to keep residents connected with each other.  We are also pleased to have welcomed back some of the entertainers our residents enjoy, whilst ensuring the social distancing rule of 2-metres is maintained.

New Residents
We continue to welcome new residents to our homes.  We are following robust screening measures for potential exposure to the virus.  New residents are required to have a negative COVID-19 swab test result prior to moving-in.  They benefit from a personalised 14-day settling-in period, allowing the team to explore their likes and dislikes, including the types of food they enjoy and the activities they like to spend their time doing.  Our team members continue to be vigilant for any known signs of the virus.  We have established regular access to GP services and other clinicians.

As ever, we are very proud of the care and love our teams are providing in extremely challenging times.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Our Building and Facilities

There are fully stocked gardens with statues, pond for residents to enjoy and walkways designed to wind their way through and around the gardens. On finer days when out for a stroll, residents are able to enjoy an arbour seating area, bench seats, tables and chairs for ‘Al fresco’ meals or for an afternoon tea with friends and relatives. 

Television points and WiFi is provided in each room and a private telephone can be connected if desired. Room temperatures can be controlled independently from the rest of the home to suit your preference.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Dentist, GP, Hairdressers, Library, Minibus, Nutritionist, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden.


Our Photos


With 24 rooms, The Croft is fully equipped to accommodate all your care needs. Our rooms extend over two floors and are furnished to an exceptionally high standard, however further personal items of furniture can be brought in if you wish. All residents’ rooms have en-suite facilities to maximise privacy and include a nurse call system for peace of mind. Further call systems can be found throughout the home.

Television points and WiFi is provided in each room and a private telephone can be connected if desired. Room temperatures can be controlled independently from the rest of the home to suit your preference.

About Our Rooms
Number Of Rooms 24
Number Of Ensuite Rooms 24

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point, Wifi.

Funding Types
Local Authority Wolverhampton
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Our Photos
Activities Are So Important

One of the most important aspects of retired life is keeping active and social. The Croft offers a wide variety of regular activities and outings that residents enjoy as part of their day-to-day living.

We build activity sessions around the hobbies and interests of our residents. Painting, cookery, sewing and flower arranging are always very popular, but some of our residents have also embraced new technology such as emails and video calling to maintain contact with loved ones living further away or abroad. 

The Croft enjoys organising many events throughout the year, such as our well-known Summer Fete, Easter celebrations, party nights, and Bank Holiday fun days. The residents’ birthdays are always a party time and of course, Christmas is always a very special time for us all.

Included amongst our regular visitors are local clergy from all denominations offering Holy Communion services once each month to residents.

Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

20 Castlecroft Road
West Midlands

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 23rd January 2020
Last rated 11th March 2020
Current Report

The Croft Residential Home Care Home - Care Quality Commission (

Historic Reports

The Croft Residential Home Care Home - Care Quality Commission (

Registration Date 6th December 2010
Service Provider Croft Residential Limited, WV3 8BT
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about The Croft Residential Home

The Croft Residential Home was given an overall rating of "Outstanding" by the CQC in March 2020.
The Croft Residential Home provides Residential, Dementia and Respite care.
The Croft Residential Home has 24 rooms.
The Croft Residential Home is owned by The Croft.
Yes. The Croft Residential Home does offer Residential care.
Yes. The Croft Residential Home does offer Respite care.
Yes. The Croft Residential Home does provide care for people with Dementia.
The Croft Residential Home comes under Wolverhampton.
The Croft Residential Home does not accept Local Authority clients.
The Croft Residential Home accepts NHS Continuing Healthcare clients.
Miss. June West is the manager of The Croft Residential Home.

The UK's largest & most detailed directory of elderly care and retirement living options


Care Homes


Home Care Services


Live-in Care Services


Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.