Water Mill House Care Home

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Rose Lane (off Red Lion Lane)
Hemel Hempstead
Hertfordshire
HP3 9BP

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Profile Strength
Very Good 85%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Regulator's Rating Requires Improvement
Meet The Manager

Victoria Forsythe is Home Manager at Water Mill House Care Home.

Victoria qualified as a registered nurse in 1993 and has worked in social care for more than 20 years.

Having worked initially for the NHS in Lancashire, and progressed quickly to the role of Ward Manager, Victoria made the move South for her first role as Deputy Manager in the care home sector and hasn’t looked back.

Victoria has a wealth of experience in managing and commissioning care services, for both large healthcare corporations and smaller proprietor-owned homes. With a track-record of favourable Care Quality Commission ratings for the homes she has managed, Victoria shares that: “I would absolutely love to achieve an Outstanding rating! That’s something that I one day hope to tick off my bucket list!”

Attracted by Water Mill House’s family-feel and ethos of “making every day happy and meaningful”, Victoria is looking forward to getting to know our residents and team.

Victoria Forsythe

When it comes to delivering exceptional care with love and a deep sense of compassion, the amazing people who form our Water Mill House team, in Hemel Hempstead, are everything.

Here at Water Mill House Care Home, we will care for your precious loved one with the same tenderness and kindness shown to our own family members.

Through a reassuring touch of the hand or a light embrace, we provide comfort and a sense of safety day and night, caring for our cherished residents whilst giving gentle encouragement to build confidence and independence wherever possible.

To us, these things are second nature, assisted by our detailed knowledge of each person we care for and born by an intense desire to help and strong caring values amongst our team members.

The depth of our knowledge goes way beyond our training and awareness of each person’s medical and physical needs. Whilst these are crucial elements to ensure we are able to provide good care, it is our detailed understanding of who each special individual is now, who they were, and what hopes and dreams they have for their future that enables us to provide exceptional care.


Water Mill House Care Home - Lockdown Thoughts
Care Options We Can Provide
Support For Companionship, End of Life, Palliative, Personal care.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

In addition to offering the highest level of quality care, Water Mill House Care Home has exceptional facilities that make life enjoyable and engaging for all residents, whatever their hobbies and personal preferences.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bistro, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Hairdressers, Library, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

We have a selection of beautifully furnished and decorated bedrooms complete with an en-suite wetroom to support convenience and independence. All ground floor rooms have doors leading out onto private gardens whilst others are large enough for couples and come with a kitchen and lounge area.


About Our Rooms
Number Of Rooms 70
Number Of Ensuite Rooms 70

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Description

At the heart of the wonderful care we provide at Water Mill House is our compassionate team formed of nurses, carers, managers and team leaders and members of our wider support team such as catering, housekeeping, lifestyles and front of house.

Led by our amazing home manager Victoria, all of our team members are carefully chosen for their values and unwavering dedication to caring for our residents with tenderness, kindness and respect.

Our focus on creating a wonderful home in which to live and work means we are able to retain the very best team members, and ensure we value the contribution they make, each and every day.

This in turn helps us to provide consistency for residents and exceptional care, through people who value the same things we do, receive ongoing training, support and recognition and are skilled and confident – understanding each individual resident, who they are and what they need to lead happy and fulfilling lives.

This compassionate approach is also extended to people looking for care for a loved one, as well as our residents’ families, helping and supporting them through what can be a very emotional time.


Our Team
Victoria Forsythe
Victoria Forsythe
Home Manager

Victoria qualified as a registered nurse in 1993 and has worked in social care for more than 20 years.

Having worked initially for the NHS in Lancashire, and progressed quickly to the role of Ward Manager, Victoria made the move South for her first role as Deputy Manager in the care home sector and hasn’t looked back.

Victoria has a wealth of experience in managing and commissioning care services, for both large healthcare corporations and smaller proprietor-owned homes. With a track-record of favourable Care Quality Commission ratings for the homes she has managed, Victoria shares that: “I would absolutely love to achieve an Outstanding rating! That’s something that I one day hope to tick off my bucket list!”

Attracted by Water Mill House’s family-feel and ethos of “making every day happy and meaningful”, Victoria is looking forward to getting to know our residents and team.

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Our stylish dining rooms are the perfect place to enjoy our delightful selection on home-cooked meals in the company of others.


We Serve Food At
All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Activities Are So Important

Our residents’ ongoing health and wellbeing is extremely important to us and we recognise that keeping active, both mentally and physically, whilst maintaining a sense of purpose and meaning are key to individuals’ happiness, contentment and joy.

In partnership with our residents and those closest to them, our dedicated lifestyle team develops a varied programme of meaningful activities, events and celebrations which are personalised to individuals’ likes, dislikes, abilities and care needs as well as aspirations and dreams for the future.

Our whole team supports our residents to rekindle interests and hobbies, whilst also gently encouraging them to try new things they might enjoy, either as part of a group of friends, on a 1-2-1 basis and in their own room, if they prefer. All of these factors are integrated to ensure that our care home activities are meaningful and engaging for our residents.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping.

Rose Lane (off Red Lion Lane)
Hemel Hempstead
Hertfordshire
HP3 9BP

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 3rd August 2021
Last rated 16th September 2021
Reports

16th September 2021

27th February 2021

20th June 2019

21st July 2016

4th September 2015

30th March 2015

Registration Date 11th September 2014
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.
Our Awards
2020 Great British Care Awards Finalist - Covid Hero 2020 Great British Care Awards Finalist - Covid Hero
2020 Great British Care Awards Finalist – Care Employer 2020 Great British Care Awards Finalist – Care Employer
2021 Great British Care Awards Winner - Covid Hero 2021 Great British Care Awards Winner - Covid Hero

Frequently asked questions about Water Mill House Care Home

Water Mill House Care Home was given an overall rating of "Requires Improvement" by the CQC in September 2021.
Water Mill House Care Home provides Nursing, Dementia, Respite and Residential care.
Water Mill House Care Home has 70 rooms.
Water Mill House Care Home is owned by Carebase.
Yes. Water Mill House Care Home does offer Residential care.
Yes. Water Mill House Care Home does offer Respite care.
Yes. Water Mill House Care Home does provide care for people with Dementia.
Water Mill House Care Home comes under Hertfordshire.
Water Mill House Care Home accepts Local Authority clients.
Water Mill House Care Home accepts NHS Continuing Healthcare clients.
Victoria Forsythe is the manager of Water Mill House Care Home.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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