Sydney House
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Brumstead Road
Stalham
Norwich
Norfolk
NR12 9BJ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Respite |
| Availability | Yes |
| Weekly Prices From | £1,050.00 |
| Regulator's Rating | Good |
Meet The Manager
Georgina Cook is Manager at Sydney House.
I have been part of Norse Care since 2017 and, during that time, have developed a real passion for creating a home where people feel safe, valued and genuinely part of a community.
As Registered Manager, the people are what make the home special to me. I am proud of the warm and welcoming atmosphere we have created, where residents are supported to maintain their independence, make their own choices and enjoy fulfilling lives with dignity and respect.
One of my proudest achievements was working alongside the team to achieve a Good PAMMS inspection in 2024, with seven areas of excellence recognised. For me, this reflects the commitment and compassion of the whole team. I believe that when colleagues feel valued and supported, that comes through in the quality of care they provide.
Sydney House is a residential care home in the village of Stalham, in the heart of the Norfolk Broads. The home provides short-term and full-time care and support.
At the home we pride ourselves on providing person-centred care and support. All residents have their own room, many with ensuite facilities and there are communal living rooms, dining rooms and secluded gardens. We also provide a varied programme of activities and events, helping our residents to be as involved as they wish. We are proud to be part of the local North Norfolk community and welcome visitors to the home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Daily Respite Care, End of Life, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
|
Sydney House is working within the government guidelines to help protect its staff and clients. |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
The home offers four communal lounges, dining areas and a large garden where residents can relax, socialise or enjoy quiet time. |
| Is Our Home Purpose Built |
|---|
| Yes |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Lift, Smoking Area. |
| Our Garden |
|---|
| Communal Garden, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Description |
|---|
|
Sydney House has 40 rooms, all designed to feel comfortable and homely. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 40 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,050.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
We provide a varied programme of activities and events, helping our residents to be as involved as they wish. We are proud to be part of the local North Norfolk community and welcome visitors to the home. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
|
Do you use LED light bulbs? | Yes |
|
Are your windows double glazed? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you train your team on recycling practices? | Yes |
|
Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
|
Do you measure your energy consumption? | Yes |
Using digital rather than paper based processes
|
Do you use digital payslips? | Yes |
|
Do you use digital care plans? | Yes |
Brumstead Road
Stalham
Norwich
Norfolk
NR12 9BJ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 13th February 2019 |
| Last rated | 29th March 2019 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 25th April 2011 |
| Service Provider | Norse Care (Services) Limited, NR7 0HR |
Sydney House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park. |
| Nearby Services |
|---|
| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Sydney House
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