Summerville House
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Fenway
Heacham
Kings Lynn
Norfolk
PE31 7BH
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,150.00 |
| Regulator's Rating | Good |
Meet The Manager
Yvonne Sands is Manager at Summerville House.
Yvonne joined ArmsCare in April 2009 as a part time night carer at Docking House, 6 months later she became a Senior Carer. In 2012 Yvonne transferred to Summerville House where she became the assistant manager. Following this, in 2015 Yvonne became Manager at Norfolk Lodge, after which in 2018, Yvonne moved back to manage Summerville House.
Yvonne has always nurtured excellent relationships with her residents, their families and all her team. Yvonne is married she has two children and four grandsons one who often visits the home and entertains the residents.
Summerville House is beautifully located in the heart of Heacham, offering a peaceful and tranquil setting where residents can truly live life to the full. With award-winning beaches and breathtaking sunsets just moments away, Heacham provides the perfect backdrop for retirement living.
At Summerville House, comfort, companionship, and compassionate care are at the heart of everything we do. Directly outside our home, residents can enjoy the simple pleasure of watching horses, Shetland ponies, and even the occasional donkey in the nearby field—a daily joy that adds to the warm and homely atmosphere.
Life here is filled with opportunities to feel valued and connected. From pamper days and musical afternoons to visits from hairdressers, chiropodists, and other trusted professionals, we make sure every resident feels cared for and part of our family. With the full support of the district nursing team, expert medical care is always on hand whenever it is needed.
We specialise in dementia care and in supporting residents with complex needs, but above all, we recognise that every individual is unique. That’s why we take time to carry out a detailed assessment before anyone moves in—understanding personal preferences, health requirements, and routines so we can provide truly personalised care.
Whether you’re seeking day care, respite breaks, holiday stays, or long-term living, our focus is on creating a safe, supportive, and happy environment where every day can be enjoyed.
And of course, no description of Summerville House would be complete without mentioning the famous Heacham sunsets. Picture-postcard perfect, the evening sky reflects across the water in golden, crimson, and silver-blue hues—moments of beauty that our residents treasure and that perfectly capture the spirit of life here: peaceful, vibrant, and full of meaning.
Summerville House — where care feels like home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, High Dependency, Palliative, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Cancer, Depression, Diabetes, Epilepsy. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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The safety and wellbeing of our residents and staff is always our highest priority. We follow the latest government guidelines to ensure the highest standards of infection prevention and control at all times. Every member of our team is fully trained in infection control procedures, so you can feel confident that your loved one is cared for in a clean, well-maintained, and protected setting. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
|---|
| Yes |
| Our Building and Facilities |
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Summerville House has been thoughtfully designed to combine comfort, accessibility, and a truly welcoming atmosphere for everyone who lives here. Our beautifully decorated lounge is a lively, air-conditioned space where residents can come together to watch a favourite show, enjoy a good film, or simply relax in good company. |
| Is Our Home Purpose Built |
|---|
| No |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Chiropodist, Dentist, Hairdressers, Lift, Optician, Stairlift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| Description |
|---|
|
All of our rooms are thoughtfully designed with comfort, privacy, and independence in mind. Every room features a comfortable bed, and wardrobe space for personal belongings a specialist chair, offering residents a cosy spot to relax, enjoy a quiet moment, or simply unwind in the privacy of their own space. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 26 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Double Room, Shared Room, Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Freeview TV, Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,150.00 |
| Residential Dementia Fees From / Price Per Week | £1,150.00 |
| Nursing Dementia Fees From / Price Per Week | £1,150.00 |
| Respite Fees From / Price Per Week | £1,150.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
| Activities Are So Important |
|---|
|
At Summerville House, life is full of opportunities to enjoy new experiences, revisit favourite pastimes, and make happy memories. Our dedicated Activity Coordinator creates a varied programme of events, both inside and outside the home, ensuring there’s always something to look forward to. Within the home, residents can enjoy pampering sessions, arts & crafts, games, musical performances, and visits from special guests – including singers, musicians, friendly ponies, alpacas, and even exotic animals through ZooLab. We also host lively celebrations for Easter, VE Day, Halloween, and our much-loved summer and Christmas parties, where families are warmly invited to join the fun.When residents fancy a change of scenery, we’re perfectly placed for a gentle stroll to the local shop, a visit to the park, or even a relaxed afternoon at the pub. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
|
Do you use digital care plans? | Yes |
Fenway
Heacham
Kings Lynn
Norfolk
PE31 7BH
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 25th February 2020 |
| Last rated | 10th April 2020 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 23rd December 2010 |
| Service Provider | ARMSCARE Limited, PE31 8LS |
Summerville House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site. |
| Places of Worship |
|---|
| Anglican Church, Methodist Church. |
| Nearby Services |
|---|
| Local Walks & Bike Rides, Park, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Summerville House
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