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Mill Lane
Balcombe
Haywards Heath
West Sussex
RH17 6NP

Website

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Profile Strength
Excellent 98%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £900.00
Regulator's Rating Good
Meet The Manager

Nikki Pile is Manager at Russettings Care Home.

Please see the latest Russettings update from Nikki below:

Dear Relatives and Friends

Although as a country we’re in a better position than we were in March last year, our home remains extremely vigilant. Given that case numbers are set to rise as society re-opens, this is going to become increasingly important, despite the success of the vaccine rollout.

As we navigate this new phase of the pandemic, we are committed to preserving robust infection control measures. All our eligible residents and team members are also vaccinated, which will reduce the risk of severe illness. Staff members and visitors will continue to wear face masks within the home.

I would like to bring back relative/resident meetings and reviews in August and possibly a garden party so will keep you posted on this.

If you have any questions or concerns, please contact either Vanessa or me.

Kind Regards

Nikki

Nikki Pile

Close to the heart of Balcombe, near Haywards Heath, Russettings Care Home is an elegant care home that has just been recently refurbished; it retains many period features of the property, giving it a wonderful country house feel.
Our unique home currently cares for residential and dementia residents, all of which enjoy a better quality of life thanks to the extensive experience of our staff in caring for the specific needs of this condition. 


Russettings Care Home
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Crohn's Disease, Diabetes, Heart Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Safe Visiting Space
safe-tick We have a safe visiting space

We have invested in screening and partitions which allow us to have up to two visits at any one time by appointment. The visiting areas are in our conservatory which can be accessed without entering the main building.

Russettings Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Our Building and Facilities

When you are looking for a care home, we understand that you want to find somewhere that you can feel relaxed, comfortable and above all 'at home'. We endeavour to provide our residents with a care home that is beautifully furnished with all of the necessities and more.

We aim to ensure that all of our residents are happy with their rooms and the care home facilities at all times, we keep up to date with all of the needs for our home and create the perfect environment for our residents to enjoy.

We offer a beautiful lounge, cosy library and elegant dining room. Residents at Russettings can enjoy an excellent quality of lifestyle. A large bright and sunny conservatory leads out into pretty secluded gardens to provide a lovely and peaceful retreat.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Cinema, Dentist, GP, Hairdressers, Lift, Optician, Overnight Guest Stay, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Summer House, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Reduce Plastic Use.

Brochures
Russettings Care Home - Digital Brochure.pdf

Our Photos

Description

All bedrooms are spacious, airy and beautifully appointed. Each room is individually styled to create a relaxing living space for every resident to enjoy.

Each room can be tailored to our residents’ preferences. Every room is beautifully furnished with everything you could need, however if you wish to bring your own furniture with you that is absolutely fine and can be arranged. En suites are provided throughout for your convenience.

We want you to make your room personal to you and a space where you can feel happy and content. Therefore we encourage you to bring any ornaments or special possessions with you.


About Our Rooms
Number Of Rooms 45
Number Of Ensuite Rooms 43

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Balcony, Catch up TV, Freeview TV, Internet Access, Private Patio, Telephone Point.

Our Photos
Description

All of our staff are highly experienced and well trained. Our carers can deal with all circumstances with patience, control and consideration. You can rely on our carers to be there for you when you need them.


Our Team
Nikki Pile
Nikki Pile
Manager

Please see the latest Russettings update from Nikki below:

Dear Relatives and Friends

Although as a country we’re in a better position than we were in March last year, our home remains extremely vigilant. Given that case numbers are set to rise as society re-opens, this is going to become increasingly important, despite the success of the vaccine rollout.

As we navigate this new phase of the pandemic, we are committed to preserving robust infection control measures. All our eligible residents and team members are also vaccinated, which will reduce the risk of severe illness. Staff members and visitors will continue to wear face masks within the home.

I would like to bring back relative/resident meetings and reviews in August and possibly a garden party so will keep you posted on this.

If you have any questions or concerns, please contact either Vanessa or me.

Kind Regards

Nikki

Vanessa Gardener-Cook
Vanessa Gardener-Cook
Assistant Manager

Second row three from right

Andy
Andy
Head Housekeeper

Back row left

Clare
Clare
Head of Laundry

Back row second right

Maya
Maya
RGN
Nuno
Nuno
Senior Care Assistant

Front row left

Ula
Ula
Senior Care Assistant

Bottom row right

Victoria
Victoria
Activities Co-ordinator
Charlotte
Charlotte
Care Assistant

Front row fourth from left

Rita
Rita
Activities Co-ordinator
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £900.00
Nursing Fees From / Price Per Week £1,000.00
Residential Dementia Fees From / Price Per Week £950.00
Nursing Dementia Fees From / Price Per Week £1,050.00
Respite Fees From / Price Per Week £1,000.00

Funding Types
Local Authority West Sussex
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

A critical component for good health.

Rating badge

Pink tick icon 4 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.

Activities Are So Important

We don't just provide a care home, we provide a community where you can socialise and learn new skills. We ensure that a range of activities are regularly offered for your enjoyment. Here are some examples of the activities we provide:

  • Hand massage
  • Art therapy
  • Music
  • Skittles
  • Crafts
  • Cards/Bingo
  • Quizes
  • and many more...

Our Photos

Timetables
Weekly Activity List-RECEPTION-ADMIN.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

Visitors are welcome to bring their pets to the home as long as our Pets Policy is adhered to.


Can You Bring Your Pet
No

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles.

Our Pet Policy
Exstraction - Pets in the Home Policy.docx

Mill Lane
Balcombe
Haywards Heath
West Sussex
RH17 6NP

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 18th March 2021
Last rated 17th September 2019
Reports

7th April 2021

17th September 2019

1st February 2017

13th October 2015

20th April 2015

Registration Date 5th March 2014
Service Provider Russettings Care Limited, BH14 0HU
Transport
Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Russettings Care Home

Russettings Care Home was given an overall rating of "Good" by the CQC in September 2019.
Russettings Care Home provides Nursing, Dementia, Respite and Residential care.
Russettings Care Home has 45 rooms.
Prices for Russettings Care Home start from £900.00 per week.
Russettings Care Home comes under West Sussex.
Russettings Care Home accepts Local Authority clients.
Russettings Care Home accepts NHS Continuing Healthcare clients.
Nikki Pile is the manager of Russettings Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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