Royal Hampton Care Home
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Meadowfield
Ponteland
Newcastle Upon Tyne
Tyne And Wear
NE20 9GX
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Karen Taylor-Williams is Manager at Royal Hampton Care Home.
I studied at St George's Hospital in Morpeth, completing my Registered Mental Nurse training in 1990.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominantly in Dementia Care. In 2010, the Dementia Times awarded me the 'Best Dementia Care Manager' Award. I have worked at Royal Hampton since 2018. It is an amazing place to work with lovely people, and I see myself here until I retire.
Royal Hampton Care Home is a luxury care home in Ponteland, Northumberland, providing personalised residential care, nursing care, dementia care and respite care in a warm, welcoming environment. Conveniently located near Ponteland town centre and Newcastle upon Tyne, our home combines high-quality care with comfortable, hotel-style living.
Royal Hampton offers 64 spacious en-suite suites, three apartments ideal for couples, and studio suites with kitchen facilities for residents who wish to maintain greater independence. Every resident receives a personalised care plan tailored to their individual needs, preferences and lifestyle.
Residents can enjoy the Dickens Bistro & Bar, Shakespeare Restaurant and fresh, nutritious meals that are prepared by our chefs, with individual dietary requirements catered for. Our dedicated Activities Coordinators also provide a varied programme of activities, events and opportunities to connect with the local community.
At Royal Hampton, we believe that meaningful activities are an important part of everyday life, supporting the wellbeing, independence and happiness of our residents. Our activities programme is designed around individual interests, abilities and preferences, with a variety of opportunities to encourage social interaction, creativity and enjoyment. From arts and crafts, music, games and gentle exercise to themed events, celebrations, gardening and visits from local community groups, there is always something to look forward to. We also encourage residents to share their ideas and help shape our activities programme, ensuring everyone has the opportunity to take part in experiences that are meaningful to them. Most importantly, our activities bring people together, create special moments and help make Royal Hampton feel like home.
For families looking for a care home in Ponteland, Northumberland or near Newcastle upon Tyne, Royal Hampton provides personalised care, exceptional facilities and a welcoming place to call home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Mental Healthcare, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
|
We are working within the government guidelines to help protect our staff and clients. |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
The facilities at Royal Hampton Care Home include our Dickens Bistro & Bar and Shakespearean Restaurant, which provide a fine dining experience to our residents and include an evening drinks reception. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
|---|
| 21 Apr 2016 |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Bar / Pub, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Cinema, Hairdressers, Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Brochures |
|---|
| SCREEN BROCHURE - Royal Hampton 2025.pdf |
| Description |
|---|
|
To help our residents maintain independence, we have beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access to our enticing gardens. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 73 |
| Number Of Ensuite Rooms | 73 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Funding Types | |
|---|---|
| Local Authority | Northumberland |
| Region | North East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Lounge/Diner
Restaurant
|
| Dining Styles |
A la Carte
Hot Trolley
Room Service
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
As part of your care plan at Royal Hampton Care Home, you'll receive support with daily living activities, both basic and physical, to help you lead a fulfilling life tailored to your abilities. |
| Activities At Home |
|---|
| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Pet Therapy, Quiz Games, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
|
Do you use LED light bulbs? | Yes |
|
Are your windows double glazed? | Yes |
|
Do you use motion sensors? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
|
Do you measure your energy consumption? | Yes |
|
Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
|
Do you use digital payslips? | Yes |
|
Do you use online rotas? | Yes |
|
Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
|
Do you carry out projects that support wildlife? | Yes |
| Our Pets |
|---|
|
Pets are not allowed at Royal Hampton. |
| Can You Bring Your Pet |
|---|
| No |
Meadowfield
Ponteland
Newcastle Upon Tyne
Tyne And Wear
NE20 9GX
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 28th January 2022 |
| Last rated | 14th February 2020 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 22nd January 2016 |
| Service Provider | Crown Care V Limited, NE29 7SF |
Royal Hampton Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park. |
| Nearby Services |
|---|
| Golf Club, Library, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Royal Hampton Care Home
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