Riverside Place
Book a Visit
Plaxton Way
Ware
Hertfordshire
SG12 7FB
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,650.00 |
| Regulator's Rating | Good |
Meet The Manager
Joanna Coughlin is Home Manager at Riverside Place.
I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
Set in beautiful landscaped gardens with river frontage onto the banks of the River Lea, this stunning luxury care home provides a pampered lifestyle within reach to enjoy the best in your retirement years. Voted ‘Best New Care Home’ in the prestigious Pinders Healthcare Design Awards in 2019, Riverside will impress at every turn.
With ensuite bedrooms, some of which have their own balconies, to the café, private dining room, cinema room, hair salon and barbers, activities and games room, to the exquisite top floor orangery and bar. Outside the landscaped gardens offers lovely views and spaces to relax and entertain visiting family and friends, or just to watch the birds and wildlife.
The highly trained care team are on hand around the clock to ensure that everyone’s individual needs and preferences are met, whether on a permanent, respite or convalescent care basis, for residential care, dementia care or nursing care.
All this and a daily programme of engaging activities, including trips out to explore the charming Ware town centre, and its priory, gardens, pubs, cafés and museum. Life is a true adventure at Riverside. Just don’t tell Hammy!
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Palliative, Personal care. |
| Disability Support | Physical Disability. |
| Medication | By Mouth, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Our stunning new Ware care home is built to the latest care standards. Living here is all about luxury, comfort and choice. As soon as you set foot inside Riverside Place, you’ll be impressed by the light, space and quality of the home. There are many different enticing spaces to relax in – from the bistro and orangery on the ground floor, to the quiet lounges dotted around the home. We understand that residents like to continue to look their best, so our hair salon is open regularly for beauty treatments and pamper sessions. Indoor facilities:
Outdoor facilities:
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| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 4 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Cinema, GP, Hairdressers, Lift, Physiotherapy. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Each of the 72 bedrooms at Riverside Place is beautifully furnished and has en-suite facilities. Your loved one is also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish. All bedrooms have a nurse call system, giving you the peace of mind that care and nursing colleagues are only seconds away, day and night Our room facilities include:
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| About Our Rooms | |
|---|---|
| Number Of Rooms | 72 |
| Number Of Ensuite Rooms | 72 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Unfurnished. |
| Room Facilities |
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| Alarm, Balconet, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,650.00 |
| Nursing Fees From / Price Per Week | £1,850.00 |
| Residential Dementia Fees From / Price Per Week | £1,650.00 |
| Nursing Dementia Fees From / Price Per Week | £1,850.00 |
| Respite Fees From / Price Per Week | £1,750.00 |
| Funding Types | |
|---|---|
| Local Authority | Hertfordshire |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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At Riverside Place, each day is full of fun and fulfilling experiences. Your loved one decides how they want to spend their day, and we help to make it happen. We have a dedicated Wellbeing Coordinator whose job it is to plan and organise rewarding and enjoyable activities, outings and entertainment, all based around residents’ interests. So, whether you want to do a gentle exercise class, an art session, you like to get up close to exotic animals, love a competitive quiz or baking up a storm, we’ll make it part of our activities programme. Music and singing are always popular with residents, and we’re forging links with local entertainers – singers, dancers and musicians – who will visit the home to perform for us. School children who want to practice their performing skills are always welcome, and we love seeing volunteers of all ages who would like to help with activities or simply spend time chatting one-to-one with residents. Residents with green fingers can help us to keep the gardens and outdoor spaces looking wonderful. In short, if your loved one has a particular interest, we’ll set up an activity or group – they can even lead it if they wish. We incorporate national events into our activities too. We love any excuse to have a party and decorate the home, whether it’s for Burns Night, a royal wedding or Halloween. |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Reminiscence, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Pub. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Do you use motion sensors? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
Plaxton Way
Ware
Hertfordshire
SG12 7FB
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 8th August 2022 |
| Last rated | 1st September 2022 |
| Current Report |
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| Historic Reports |
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| Registration Date | 14th September 2018 |
| Service Provider | Caring Homes Healthcare Group Limited, CO4 9YQ |
Riverside Place Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
|---|
| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Riverside Place
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