Poplars Care Home
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15-17 Ickenham Road
Ruislip
Middlesex
HA4 7BZ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,600.00 |
| Regulator's Rating | Good |
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Meet The Manager
Caroline Monaghan-Fox is Registered Care Home Manager at Poplars Care Home.
After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and have also area-managed residential and supported living services.
It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centered achieved via an established and well-trained care team who absolutely have the right values for the job.
Poplars has been providing quality residential care for both long-term and respite residents since 1996. The home is located off Ruislip High Street.
It currently has 27 residents in single en-suite rooms. It was formerly ‘The Poplars’ tea room and consists of two Victorian detached houses linked by a modern extension.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Alcohol and Drugs misuse, Cancer, Crohn's Disease, Epilepsy, Heart Disease, Liver Disease, Lung Disease, Parkinson's Disease, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Poplars Care Home is working within the government guidelines to help protect its staff and clients. The Home's Director was the Infection Control lead for Hillingdon Care Homes during the COVID outbreak, collating and leading best practice to keep residents, staff and visitors safe. We continue to keep ourselves up to date with effective infection control procedures especially during the winter flu season. Please don't be alarmed if staff wear masks - they are to keep them safe so they can carry out their outstanding work. We encourage handwashing for all visitors with our facilities by our reception area. |
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| Infection Control Initiatives in place | ||
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Shielding | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 18 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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The Home was has been described by residents and their loved ones as homely. The home has been sympathetically converted into a care home in the 1980's, renovated in 2010 and again in 2024. Facilities and rooms are refreshed regularly with contemporary comfortable furnishings. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Dentist, GP, Hairdressers, Lift, Nutritionist, Optician, Overnight Guest Stay, Physiotherapy, Smoking Area, Theatre. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Interactive Digital Touch Table, Reduce Plastic Use. |
| Description |
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All rooms are single, and ensuite (a separate room with a toilet and sink). Ensuites are tiled with storage cupboards for personal products. All rooms have hospital beds, pressure mattresses, comfortable furniture including bedside table, chest of drawers and ample storage. All rooms are individually decorated with tasteful wallpaper, panelling and blackout curtains. We encourage all residents to bring items to personalise the room including furniture, photographs, artworks and collections. Rooms can be offered unfurnished if required. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 27 |
| Number Of Ensuite Rooms | 27 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Air Conditioning, Alarm, Catch up TV, Freeview TV, Fridge, Internet Access, Private Patio, Safe, Secure Access, Tea and Coffee-making Facilities, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,600.00 |
| Residential Dementia Fees From / Price Per Week | £1,600.00 |
| Respite Fees From / Price Per Week | £1,600.00 |
| Funding Types | |
|---|---|
| Local Authority | Hillingdon |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
| Activities Are So Important |
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We have full-time activity co-ordinators onsite who like to get to know every resident individually and understand their interests. Many activities are arranged including: |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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We always try to accommodate pets where possible. We have had cats before and a plan of care and support would need to be put in place for a dog. Well behaved visiting dogs are always welcome if on a lead. We carry out regular therapeutic pet visits at the Home. Please speak to the Home Manager if you have any specific queries. |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding. |
| We Welcome |
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| Cats. |
15-17 Ickenham Road
Ruislip
Middlesex
HA4 7BZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 7th September 2025 |
| Published Date | 10th November 2025 |
| Current Report |
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| Historic Reports |
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| Registration Date | 8th November 2010 |
| Service Provider | Appcourt Limited, HA4 7BZ |
Poplars Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Cathedral, Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Poplars Care Home
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