Acacia Mews Care Home

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Profile Strength
Very Good 88%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Tracy Rouse is Interim Home Manager at Acacia Mews Care Home.

Situated on St Albans Road East on the outskirts of Hatfield, Acacia Mews Care Home is a high-quality residential and dementia care home and easily reached from the M25.

Our residential care home is welcoming, comfortable and companionable and we work hard to settle in all our residents as quickly as possible. Family members are encouraged to visit as much as they like and join in with all the activities. We have regular consultation meetings with residents and families about the direction that home life should take.

Take a tour around Acacia Mews Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Multiple Sclerosis, Parkinson's Disease, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are confident that our care homes are now some of the very safest places to live and work.

All of our staff have been trained in additional and heightened cleansing protocols and hygiene regimes, and these are being supported by a leading sanitisation system as part of our comprehensive infection controls. Testing regimes will continue for staff, residents and visitors.

We have re-aligned the resident in-house services to meet social distance guidance from the Government, for areas such as lounges and dining rooms, and for visiting entertainers and hair dressers; we are working hard to restore these services within the ‘new normal’ circumstances as soon as we can, when lockdown rules allow.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Avery Healthcare has invested in outdoor garden ‘visitor pods’

The pods, are a garden room specifically designed to facilitate safe face-to-face contact with relatives and visitors. Each pod contains a floor to ceiling partition screen and a hands-free intercom so that communication is clear and safe for use. They are fitted with internal electrics and two, low-surface temperature electric panel heaters – suitable for these winter months.

Acacia Mews Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

Our lounges are sociable places where our residential care home really comes to life. Residents can take part in organised activities, play a board game, enjoy an aperitif, or simply chat over a cup of coffee and a slice of the chef’s freshly baked cake. At the same time there are quiet rooms where residents can enjoy the calmer atmosphere with a book or newspaper.

The Year Our Home Was Built
1 Jan 2012

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Hairdressers, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating.

Well Being Brochure.pdf

Our Photos


There are three floors of good size bedrooms, all with flat screen TVs and walk-in, en-suite showers. The top floor has suites which are equipped with kitchenettes, suitable for couples who like a little more independence.

About Our Rooms
Number Of Rooms 68
Number Of Ensuite Rooms 68

Type Of Room
Kitchenette, Separate Sitting Room, Shared Room, Single Room.

Room Features

Room Facilities
Freeview TV.

Our Photos

We believe that your later years should be as enriching as any other, and that being cared for shouldn’t mean that your quality of living is compromised, whatever your age, whatever your condition. The design of our homes and our carefully selected staff, combined with our diligent approach to each and every resident, affords them the opportunity to flourish, make new friends, maintain contact with their local communities and live a life of possibility.

Our Team
Tracy Rouse
Tracy Rouse
Interim Home Manager
the Team
the Team
All about Care
Funding Types
Local Authority Hertfordshire
Region East
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Our catering team takes pride in the choice of delicious, well considered and finely executed meals. Our food is nutritious, fun and seasonal. We use fresh and locally Hertfordshire sourced ingredients and even grow our own garden herbs, something that gives everyone a connection with the food they eat. Our policy of “following the food” means our kitchen team get instant feedback from the residents.

We serve a good choice of wines with the evening meal. After all, it is the main social occasion of the day and we like to make it special by enjoying an aperitif as well. In between mealtimes, there is a plentiful supply of freshly baked cakes, something which goes down rather well with residents and their guests. Afternoon tea in the garden is always popular and if you would like to join us we will bake a cake!

We Serve Food At
All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Avery Sample Menu.pdf
Activities Are So Important

At Acacia Mews Care Home we know how important an active lifestyle is for the well-being of our residents, both physically and mentally. We have a dedicated team of Activity Coordinators devoted to planning a lively activities schedule, which could be something they’ve never done before, such as:

  • Making origami swans
  • Getting messy with clay
  • Playing roulette – don’t worry, it’s only plastic money!
  • Planting out beetroot
  • Hatching out chicks — we’re not hens, we have an incubator!

We really love our enclosed courtyard. It’s a charming spot to take a break in the fresh air with a cup of tea and a book, or to get those green fingers dirty by working in the raised beds.

We are well connected to the local Hatfield and St Albans communities; groups, schools and societies are often invited to visit and there are regular trips out to local sites of heritage interest, as well as shopping trips to nearby Hatfield town centre and visits to cafés, churches in St Albans, garden centres and pubs for lunch.

Our Photos

Avery Sample Well-Being Activities Calendar.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub.

St Albans Road East
AL10 0FJ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 14th January 2020
Last rated 4th February 2020

4th February 2020

14th July 2017

3rd September 2015

18th October 2014

8th April 2014

10th December 2013

18th April 2013

20th December 2012

1st October 2012

13th July 2012

Registration Date 3rd January 2012
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Acacia Mews Care Home

Acacia Mews Care Home was given an overall rating of "Good" by the CQC in February 2020.
Acacia Mews Care Home provides Dementia, Respite and Residential care.
Acacia Mews Care Home has 68 rooms.
Acacia Mews Care Home is owned by Avery.
Yes. Acacia Mews Care Home does offer Residential care.
Yes. Acacia Mews Care Home does offer Respite care.
Yes. Acacia Mews Care Home does provide care for people with Dementia.
Acacia Mews Care Home comes under Hertfordshire.
Acacia Mews Care Home accepts Local Authority clients.
Acacia Mews Care Home accepts NHS Continuing Healthcare clients.
Tracy Rouse is the manager of Acacia Mews Care Home.

Profile Last Updated: 23 Nov 2021 | Report this Profile

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