Lavender Oaks Care Home

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Profile Strength
Excellent 96%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,668.00
Regulator's Rating Good
Meet The Manager

Cristian Diaconu is Home Manager at Lavender Oaks Care Home.

Cristian Diaconu

Ideally located in a spacious and leafy site with panoramic views of surrounding hills and woodland, Porthaven’s care home, Lavender Oaks, sits proudly on Metcalfe Avenue, off Woodmansterne Road. As well as providing excellent care for the residents of Carshalton, our home is a very popular home for many residents of surrounding villages and towns such as Woodcote, Chipstead and Banstead.

Lavender Oaks provides 24 hour residential, nursing, dementia and respite care for the elderly in an elegant and spacious home incorporating numerous thoughtful and practical features which ensure our home is able to meet the changing needs of its residents.

Porthaven’s expertly trained and professional staff are dedicated to the care, comfort and dignity of all our residents, with special emphasis given to promoting independence, privacy, respect and wellbeing.

Residents benefit from living in a caring environment with generously appointed private bedrooms with en suite wetrooms, and plentiful communal living areas including sitting rooms, restaurants, a café, cinema, hairdressing salon and nail bar, leisure and wellness room and private dining room for special family occasions.

In keeping with our unique and award winning leisure and wellness philosophy, our residents also benefit from our private and secure landscaped garden for peaceful relaxation, gardening and if the weather permits, gentle exercising.


https://www.porthaven.co.uk/porthaven-care-homes-video/
Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Nursing Specialisms Cancer, Cerebral Palsy, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Our Building and Facilities

Ideally located in a spacious and leafy site with panoramic views of surrounding hills and woodland, Porthaven’s care home, Lavender Oaks, sits proudly on Metcalfe Avenue, off Woodmansterne Road. As well as providing excellent care for the residents of Carshalton, our home is a very popular home for many residents of surrounding villages and towns such as Woodcote, Chipstead and Banstead.

Lavender Oaks provides 24 hour residential, nursing, dementia and respite care for the elderly in an elegant and spacious home incorporating numerous thoughtful and practical features which ensure our home is able to meet the changing needs of its residents.

Residents benefit from living in a caring environment with generously appointed private bedrooms with en suite wetrooms, and plentiful communal living areas including sitting rooms, restaurants, a café, cinema, hairdressing salon and nail bar, leisure and wellness room and private dining room for special family occasions.

In keeping with our unique and award winning leisure and wellness philosophy, our residents also benefit from our private and secure landscaped garden for peaceful relaxation, gardening and if the weather permits, gentle exercising.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
2 Jan 2017

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Library, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Interactive Digital Touch Table, Reduce Plastic Use.

Brochures
newsletter.pdf Key-Information-Lavender Oaks.pdf Optional-Services-LO.pdf Important-Additional-Information-LO.pdf

Our Photos

Description

All residents benefit from living in a caring environment with generously appointed private bedrooms with en suite wetrooms


About Our Rooms
Number Of Rooms 75
Number Of Ensuite Rooms 75

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point, Wifi.

Our Photos
Description

All Porthaven homes offer a wide variety of exceptional care services for our residents, and we are confident we will be able to provide the care that you, or your partner or relative, need now, or may need in the future.

Every Porthaven home offers residential, nursing and dementia care, as well as respite care for short term stays, and this range of different services at each home enables all residents to know that even though their care needs may change, we will strive to continue to provide all of the care and support each resident may need at their home of choice.

When choosing a care home for themselves or a relative, most people hope to find a home which has spacious, attractive and comfortable rooms, a clean and fresh atmosphere, private single bedrooms with en suite wetrooms, delicious home-cooked food, well trained and compassionate staff, and enjoyable activities. In short, a home to provide the best care, where residents really feel cared for, safe, secure, happy and valued.

Every Porthaven home meets these standards but there are other elements that make a huge difference to our residents. The first is the attitude to caring: the attitude of positivity, of being genuinely interested in the welfare of others and wanting to help and assist. The second is our belief that happiness, smiles and laughter are essential elements of well-being which is why Porthaven care homes are probably the friendliest you will ever come across.

We believe it is essential before deciding to choose a Porthaven home that you should visit the home you are considering and see the quality of care we deliver. Similarly, prior to admission, we will meet every resident and their family to understand all of the care needed to ensure we can deliver it, and to commence the critically important process of understanding each and every resident’s unique history, needs, preferences and choices.


Our Team
Cristian Diaconu
Cristian Diaconu
Home Manager
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,668.00
Nursing Fees From / Price Per Week £1,716.40
Residential Dementia Fees From / Price Per Week £1,786.00
Nursing Dementia Fees From / Price Per Week £1,784.40

Funding Types
Local Authority Sutton
Region London
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Bistro Pink tick icon Café Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon private dining menu SAMPLE 2.jpg Pink tick icon private dining menu SAMPLE 3.jpg Pink tick icon private dining wine list SAMPLE.jpg Pink tick icon SAMPLE daily afternoon tea menu.PNG Pink tick icon SAMPLE daily breakfast menu.PNG Pink tick icon SAMPLE daily lunch menu.PNG Pink tick icon SAMPLE daily supper menu.PNG Pink tick icon SAMPLE drinks list.jpg Pink tick icon SAMPLE snack menu.jpg Pink tick icon SAMPLE wine list.jpg
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Bistro.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Our Leisure and Wellness Coordinators work closely with residents to provide a programme of leisure and wellness activity choices and events seven days a week. Home life is a priority at Porthaven, and every resident receives a person-centred approach and an individual exercise programme tailored to their needs and personal goals.

Every Porthaven home has a dedicated ‘Leisure and Wellness Room’ and a daily programme for enjoying wellness activities, including Zumba, Yoga, Tai Chi, Pilates, iPad sessions, music, art and pet therapies, socials and clubs, inter-home bowling matches, art history, wine tasting and casino nights – to name but a few. In some of our homes, we also have gyms with specialist equipment for older people, and cinemas or cafés, all present to enhance leisure and wellness choices.

With so many well-being activities for body and mind, we also recognise that everyone needs some time to honour their spirit with relaxation and mindfulness for personal reflection, and our unique leisure and wellness programme incorporates opportunities for this.

As welcoming, homely and attractive as our homes are, a key component of Porthaven’s leisure and wellness framework is the need for our residents to continue to engage with life outdoors.

Our landscaped and terraced gardens provide the perfect settings for many leisure and wellness events throughout the year, including sporting moments, musical soirees, concerts, cocktail parties and charity events. Or just sitting or strolling outside and reflecting.

One of our most important highlights every year is the Porthaven Garden Challenge taking place amongst the flower and vegetable beds, which challenges the residents and staff to compete for some amazing prizes. Our gardens turn into a riot of colour and sensory experience with some interesting produce grown, floral creations blooming, and edible treats abounding!

With a fleet of minibuses and professional drivers, our homes also offer trips and outings every week. Our outings programme is extensive, and some of the recent venues chosen by our residents have included The Wallace Collection in London, the Old Trafford Museum in Manchester and the east coast. Many of our trips though are much closer to home with visits to farmers’ markets, shops, breweries, country estates, beauty spots and not surprisingly local pubs being an evergreen and popular choice for many!


Our Photos

Timetables
Activities-APR-22_LO.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

Although pets cannot live here with our residents we welcome furry visitors at any time.


Can You Bring Your Pet
No

4 Metcalfe Avenue
Carshalton
Surrey
SM5 4AQ

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 15th June 2021
Last rated 22nd July 2021
Reports

22nd July 2021

4th March 2021

20th May 2020

6th August 2019

15th November 2018

Registration Date 27th October 2017
Service Provider Porthaven Care Homes No 2 Limited, SL4 1LD
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Chemist, Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about Lavender Oaks Care Home

Lavender Oaks Care Home was given an overall rating of "Good" by the CQC in July 2021.
Lavender Oaks Care Home provides Nursing, Dementia, Respite and Residential care.
Lavender Oaks Care Home has 75 rooms.
Prices for Lavender Oaks Care Home start from £1,668.00 per week.
Lavender Oaks Care Home is owned by Porthaven Care Homes.
Yes. Lavender Oaks Care Home does offer Residential care.
Yes. Lavender Oaks Care Home does offer Respite care.
Yes. Lavender Oaks Care Home does provide care for people with Dementia.
Lavender Oaks Care Home comes under Sutton.
Lavender Oaks Care Home accepts Local Authority clients.
Lavender Oaks Care Home accepts NHS Continuing Healthcare clients.
Cristian Diaconu is the manager of Lavender Oaks Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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