Highcliffe Care Centre

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Whitchurch Road
Tyne and Wear


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Profile Strength
Very Good 89%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Vicky Mallaburn is Home Manager at Highcliffe Care Centre.

Situated in Witherwack, a quiet residential area, north of Sunderland city centre, Highcliffe Care Home has gained a reputation across Tyne and Wear for the excellence of its care and strong sense of community. Adam Kane, a long serving member of the Highcliffe team was recently promoted to Manager. Our Sunderland nursing home is rated by Sunderland City Council as Gold standard, a fact we are all very proud of and also offers excellent specialist dementia care and support.

Take a tour around Highcliffe Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

What we're doing to keep residents & visitors safe
We are confident that our care homes are now some of the very safest places to live and work.

All of our staff have been trained in additional and heightened cleansing protocols and hygiene regimes, and these are being supported by a leading sanitisation system as part of our comprehensive infection controls. Testing regimes will continue for staff, residents and visitors.

We have re-aligned the resident in-house services to meet social distance guidance from the Government, for areas such as lounges and dining rooms, and for visiting entertainers and hair dressers; we are working hard to restore these services within the ‘new normal’ circumstances as soon as we can, when lockdown rules allow.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Avery Healthcare has invested in outdoor garden ‘visitor pods’

The pods, are a garden room specifically designed to facilitate safe face-to-face contact with relatives and visitors. Each pod contains a floor to ceiling partition screen and a hands-free intercom so that communication is clear and safe for use. They are fitted with internal electrics and two, low-surface temperature electric panel heaters – suitable for these winter months.

Highcliffe Care Centre safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

The situation on Whitchurch Road is close to the Fulwell Quarry Nature Reserve and not that far from the sea. The home is light and airy throughout.

The lounges are inviting spaces for social activity or just for sitting quietly, and the garden can be a spot for action or a quiet space as well. There are plenty of seats, a gazebo and raised beds full of plants for our green fingered residents.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating.

Well Being Brochure.pdf

Our Photos


Our good-size bedrooms come with en-suite washrooms. Adam likes to think of it as the residents’ home and encourages them to bring as many as personal touches to their rooms as they can fit in.

About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 60

Type Of Room
Single Room.

Room Features

Room Facilities
Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi.

Our Photos

We believe that your later years should be as enriching as any other, and that being cared for shouldn’t mean that your quality of living is compromised, whatever your age, whatever your condition. The design of our homes and our carefully selected staff, combined with our diligent approach to each and every resident, affords them the opportunity to flourish, make new friends, maintain contact with their local communities and live a life of possibility.

Our Team
Vicky Mallaburn
Vicky Mallaburn
Home Manager
Funding Types
Local Authority Sunderland
Region North East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Menu Pink tick icon Avery Sample Menu.pdf
Our Photos
Activities Are So Important

Well, it can be on a nice sunny day and an ice cream in your hand. Highcliffe is only a short drive to the beach, so you’ll often find our minibus heading that way, and its occupants enjoying a bracing stroll. Life within our care home is always stimulating and varied as we recruit energetic Activity Coordinators whose job it is to provide something that everyone can get involved in, whatever their interests, every day of the week. Besides being on the beach, you might find us:

• Making collages
• Planting petunias
• Fashioning jewellery
• Enjoying a Sit and Be Fit session
• On a trip to the Washington Wetlands Trust

We like our forays away from our nursing home and visit all manner of local Sunderland attractions, whether it’s trips to the theatre, bird watching in the countryside or just a Sunday lunch down at the local pub. Our family and residents’ committee plays an important role in choosing activities and steering home life in general. After all, it is their lives!

Our Photos

Avery Sample Well-Being Activities Calendar.pdf

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Quiz Games, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Pub, Theatre.
Our Pets

Pets to be discussed with the home manager.

Whitchurch Road
Tyne and Wear

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 26th February 2021
Last rated 1st May 2019

23rd March 2021

1st May 2019

5th April 2018

15th December 2017

13th November 2013

18th December 2012

2nd December 2011

Registration Date 9th December 2010
Service Provider Highcliffe Care Centre Limited, NN4 9BS
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Highcliffe Care Centre

Highcliffe Care Centre was given an overall rating of "Good" by the CQC in May 2019.
Highcliffe Care Centre provides Dementia, Respite and Residential care.
Highcliffe Care Centre has 60 rooms.
Highcliffe Care Centre is owned by Avery.
Yes. Highcliffe Care Centre does offer Residential care.
Yes. Highcliffe Care Centre does offer Respite care.
Yes. Highcliffe Care Centre does provide care for people with Dementia.
Highcliffe Care Centre comes under Sunderland.
Highcliffe Care Centre accepts Local Authority clients.
Highcliffe Care Centre accepts NHS Continuing Healthcare clients.
Vicky Mallaburn is the manager of Highcliffe Care Centre.

Profile Last Updated: 14 May 2022 | Report this Profile

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