Highcliffe Care Centre
Book a Visit
Whitchurch Road
Witherwack
Sunderland
Tyne and Wear
SR5 5SX
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | No |
| Weekly Prices From | £1,133.00 |
| Regulator's Rating | Good |
Meet The Manager
Stacey Lennon is Home Manager at Highcliffe Care Centre.
"I started my career at Avery in 2015 and have progressed from care assistant to Home Manager. I encourage a supportive, open culture in which we learn and grow together. This will aid the delivery of exceptional care. I hold a Level 5 Diploma in management and leadership for health and social care, along with qualifications in dementia care.
Highcliffe takes pride in delivering high standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also those of the staff.
The whole team is involved in ensuring excellent outcomes for those in our care. I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community."
Situated in Witherwack, a quiet residential area north of Sunderland city centre, Highcliffe Care Home has gained a reputation across Tyne and Wear for the excellence of its care and strong sense of community. Couples and companions are warmly welcomed in our home, where their well-being, comfort, and happiness are our top priority.
Our residential care home in Sunderland offers excellent dementia care and support and has been rated as gold standard by Sunderland City Council – a fact we are all very proud of.
A Proud Sunderland Care Home
Our care home in Sunderland is situated close to the Fulwell Quarry Nature Reserve, which isn’t too far from the sea. Highcliffe Care Home is light and airy throughout, and the good-sized bedrooms come with en-suite washrooms.
The lounges are inviting spaces for social activity or just for sitting quietly, and the garden is a lovely spot for activities or to enjoy a warming cup of tea. There are also plenty of seats, a gazebo and raised beds full of plants for our green-fingered residents.
While it is nice to be acknowledged for excellence, we prefer to be judged on the well-being of our residents. For more information, check out our Facebook page, which catalogues the day-to-day activities of our care home in Sunderland.
If you’re interested in finding out more about our residential care home in Sunderland, use this link to book a visit.
Take a tour around Highcliffe Care Home
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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What we're doing to keep residents & visitors safe |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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The situation on Whitchurch Road is close to the Fulwell Quarry Nature Reserve and not that far from the sea. The home is light and airy throughout. The lounges are inviting spaces for social activity or just for sitting quietly, and the garden can be a spot for action or a quiet space as well. There are plenty of seats, a gazebo and raised beds full of plants for our green fingered residents. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
|---|
| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift, Minibus. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Our good-size bedrooms come with en-suite washrooms. Stacey likes to think of it as the residents’ home and encourages them to bring as many as personal touches to their rooms as they can fit in. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,133.00 |
| Residential Dementia Fees From / Price Per Week | £1,133.00 |
| Respite Fees From / Price Per Week | £1,133.00 |
| Funding Types | |
|---|---|
| Local Authority | Sunderland |
| Region | North East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Well, it can be on a nice sunny day and an ice cream in your hand. Highcliffe is only a short drive to the beach, so you’ll often find our minibus heading that way, and its occupants enjoying a bracing stroll. Life within our care home is always stimulating and varied as we recruit energetic Activity Coordinators whose job it is to provide something that everyone can get involved in, whatever their interests, every day of the week. Besides being on the beach, you might find us: • Making collages We like our forays away from our nursing home and visit all manner of local Sunderland attractions, whether it’s trips to the theatre, bird watching in the countryside or just a Sunday lunch down at the local pub. Our family and residents’ committee plays an important role in choosing activities and steering home life in general. After all, it is their lives! |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Pub, Theatre. |
| Our Pets |
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Pets to be discussed with the home manager. |
| Can You Bring Your Pet |
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| Yes |
| We Welcome |
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| Cats, Dogs. |
Whitchurch Road
Witherwack
Sunderland
Tyne and Wear
SR5 5SX
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 26th February 2021 |
| Last rated | 1st May 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 9th December 2010 |
| Service Provider | Highcliffe Care Centre Limited, NN4 9BS |
Highcliffe Care Centre Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Highcliffe Care Centre
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