Heron Hill Care Home
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Valley Drive
Esthwaite Avenue
Kendal
Cumbria
LA9 7SE
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Profile Strength |
Very Good 85%
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|---|---|
| Care Type | Care Home |
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Nicola Spedding is Care Home Manager at Heron Hill Care Home.
Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.
Nicola is passionate about promoting a high quality of care for both her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can.
Heron Hill Care Home is a purpose-built Care Home in a prominent position conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The Care Home is set in the heart of the community in a residential area, (adjacent to the Heron Hill Pub) with level access to the entrance, grounds and gardens. The surroundings are ideal for residents wishing to maintain a more independent lifestyle and enabling families to visit with ease.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Palliative, Personal care. |
| Disability Support | Bed Bound, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Our care home provides a telephone in some of our residents’ rooms. |
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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 55 |
| Our Building and Facilities |
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The home offers a range of communal facilities such as a beautiful fully stocked bar and bistro cafe, large lounges plus cinema facilities, dining rooms, and smaller quiet rooms or family lounges which can even be suitable for private dining. All areas are easily accessible with large lifts to support movement between floors. Our home has a spacious, flat level landscaped garden with beautiful colourful plants and a barbecue area as well as many seating areas for the enjoyment of residents and their guests. We employ full-time maintenance and housekeeping staff on the premises and our continued investment ensures high standards and a clean and safe environment. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Bar / Pub, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician. |
| Our Garden |
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| Communal Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Heron Hill offers a modern yet classical, luxurious and smart decor, with a range of living options from single occupancy to companion rooms – all with en-suite and shower facilities. Rooms are furnished to a high standard with 24-hour call system, large smart screen TV, telephone and broadband facilities. However, we welcome residents to personalise their room with their own belongings and our in-house maintenance staff are always on hand to help. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 86 |
| Number Of Ensuite Rooms | 86 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Unfurnished. |
| Room Facilities |
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| Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Westmorland and Furness |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Our Photos |
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| Activities Are So Important |
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Our home assists residents in developing and maintaining their social interests and engaging in meaningful activities. This is supported by all our staff but especially by our dedicated activity staff who help co-ordinate programmes for our residents according to their choices and individual hobbies. On any particular day, our residents could be enjoying a drive in a car or mini-bus, participating in reminiscence workshops, planting their favourite flowers in the garden, or enjoying a cinema afternoon with a glass of champagne. Residents can freely entertain their guests in the communal and private areas of the home, or in the privacy of their own bedroom. Our home has an in-house hairdressing and beauty salon offering the opportunity for a well deserved pampering. |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Crafts, Excursions, Gardening, Music Entertainment, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Shopping. |
Valley Drive
Esthwaite Avenue
Kendal
Cumbria
LA9 7SE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 1st March 2023 |
| Last rated | 18th March 2023 |
| Reports | |
| Registration Date | 10th August 2012 |
| Service Provider | Abbey Healthcare (Kendal) Limited, NW9 7BT |
18th March 2023 | Transport |
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| Bus Stop nearby, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Pub, Restaurant, Shops. |
Frequently asked questions about Heron Hill Care Home
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