Heron Hill Care Home

Add Favourite

Valley Drive
Esthwaite Avenue
Kendal
Cumbria
LA9 7SE

Website

Profile Strength
Very Good 83%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Regulator's Rating Requires Improvement
Meet The Manager

Nicola Spedding is Care Home Manager at Heron Hill Care Home.

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly. 

Nicola is passionate about promoting a high quality of care for both her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can. 

Nicola Spedding

Heron Hill Care Home is a purpose-built Care Home in a prominent position conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.

The Care Home is set in the heart of the community in a residential area, (adjacent  to the Heron Hill Pub) with level access to  the entrance, grounds and gardens. The surroundings are ideal for residents wishing  to maintain a more independent lifestyle  and enabling families to visit with ease.


Care Options We Can Provide
Support For Companionship, Palliative, Personal care.
Disability Support Bed Bound, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
55

Our Building and Facilities

The home offers a range of communal facilities such as a beautiful fully stocked bar and bistro cafe, large lounges plus cinema facilities, dining rooms, and smaller quiet rooms or family lounges which can even be suitable for private dining. All areas are easily accessible with large lifts to support movement between floors.

Our home has a spacious, flat level landscaped garden with beautiful colourful plants and a barbecue area as well as many seating areas for the enjoyment of residents and their guests. We employ full-time maintenance and housekeeping staff on the premises and our continued investment ensures high standards and a clean and safe environment.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Bar / Pub, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician.

Our Garden
Communal Garden, Wheelchair Friendly Access.

Brochures
HeronHillBrochure.pdf

Our Photos

Description

Heron Hill offers a modern yet classical, luxurious and smart decor,  with a range of living options from single occupancy to companion  rooms – all with en-suite and shower facilities.

Rooms are furnished to a high standard with 24-hour call system, large smart screen TV, telephone and broadband facilities. However, we welcome residents to personalise their room with their own belongings and our in-house maintenance staff are always on hand to help.


About Our Rooms
Number Of Rooms 86
Number Of Ensuite Rooms 86

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos
Description

We recognise that it’s not just about physical care, but also about supporting our residents to obtain the best from their lives.

To achieve this we employ fully trained and dedicated professionals. We continue to develop their skills and knowledge to ensure that exceptionally high standards of person-centred care is delivered in a friendly manner throughout our service. A comprehensive approach to care Every resident has a personalised care plan where residents and families may contribute, which describes what help and assistance they require and how they would like their care to be provided.

The care plan includes all aspects of daily living such as medication, routines, how they prefer to be addressed, and their likes and dislikes. It enables our carers to provide thoughtful and individual care to our residents ensuring their needs are met in a safe, secure and relaxed atmosphere.

Our home appreciates that families, friends and the wider community, as well as other professionals such as doctors and social workers are important to the lives of our residents and to the Care Home.

Although all our professional carers work to ensure that our residents’ needs and preferences are met, we also provide every resident with a named member of staff who will act as their Key Worker. This ensures continued familiarity for each resident.


Our Team
Nicola Spedding
Nicola Spedding
Care Home Manager

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly. 

Nicola is passionate about promoting a high quality of care for both her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can. 

Funding Types
Local Authority Cumbria
Region North West
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Our chefs are tireless in their quest to ensure that our residents receive wholesome, well-presented and, above all, delicious meals and snacks. These are prepared from quality ingredients which include fresh and local produce.

We recognise that our residents have a diverse range of likes, choices and special dietary requirements. Our chefs are very comfortable in planning à la carte menus with our residents, which are tailored to their needs. Residents can choose whether they would like to eat in dining rooms or enjoy a private meal in their own room.

We look forward to celebrating special occasions such as birthdays, anniversaries and national holidays in the style our residents prefer, including facilities for private parties with their friends and relatives.

Discreet help is always on hand if needed. Morning coffee, afternoon tea and round-the-clock snacks are available.


We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Menu
Sample Menus.pdf
Activities Are So Important

Our home assists residents in developing and maintaining their social interests and engaging in meaningful activities. This is supported by all our staff but especially by our dedicated activity staff who help co-ordinate programmes for our residents according to their choices and individual hobbies.

On any particular day, our residents could be enjoying a drive in a car or mini-bus, participating in reminiscence workshops, planting their favourite flowers in the garden, or enjoying a cinema afternoon with a glass of champagne.

Residents can freely entertain their guests in the communal and private areas of the home, or in the privacy of their own bedroom. Our home has an in-house hairdressing and beauty salon offering the opportunity for a well deserved pampering.


Our Photos

Activities At Home
Birthday Celebrations, Board Games, Crafts, Excursions, Gardening, Music Entertainment, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.

Valley Drive
Esthwaite Avenue
Kendal
Cumbria
LA9 7SE

Regulator: CQC

Category Rating
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Requires Improvement
Read More https://api.cqc.org.uk/public/v1/reports/567961c5-2488-43ba-a6e6-d1475fca7adb
Report Published 4th April 2019
Registration Date 10th August 2012
Transport
Bus Stop nearby, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Pub, Restaurant, Shops.

Frequently asked questions about Heron Hill Care Home

Heron Hill Care Home was given an overall rating of "Requires Improvement" by the CQC in April 2019.
Heron Hill Care Home provides Nursing, Dementia, Respite and Residential care.
Heron Hill Care Home has 86 rooms.
Heron Hill Care Home is owned by Abbey Healthcare.
Yes. Heron Hill Care Home does offer Residential care.
Yes. Heron Hill Care Home does offer Respite care.
Yes. Heron Hill Care Home does provide care for people with Dementia.
Heron Hill Care Home comes under Cumbria.
Heron Hill Care Home accepts Local Authority clients.
Heron Hill Care Home accepts NHS Continuing Healthcare clients.
Nicola Spedding is the manager of Heron Hill Care Home.

The UK's largest & most detailed directory of care services for the elderly

13,534

Care Homes

11,752

Home Care Services

281

Live-in Care Services

1,244

Retirement Living Developments