Hempstalls Hall Care Home

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Hempstalls Lane
Newcastle Under Lyme


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Profile Strength
Very Good 88%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Tracey Evans is Home Manager at Hempstalls Hall Care Home.

Hempstalls Hall is the finest of Newcastle Under Lyme care homes and is situated in a quiet suburb of Newcastle-under-Lyme and attracts self-funding residents from neighbouring towns such as Stoke-on-Trent and the rest of north Staffordshire. 

Take a tour around Hempstalls Hall Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

What we're doing to keep residents & visitors safe
We are confident that our care homes are now some of the very safest places to live and work.

All of our staff have been trained in additional and heightened cleansing protocols and hygiene regimes, and these are being supported by a leading sanitisation system as part of our comprehensive infection controls. Testing regimes will continue for staff, residents and visitors.

We have re-aligned the resident in-house services to meet social distance guidance from the Government, for areas such as lounges and dining rooms, and for visiting entertainers and hair dressers; we are working hard to restore these services within the ‘new normal’ circumstances as soon as we can, when lockdown rules allow.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Avery Healthcare has invested in outdoor garden ‘visitor pods’

The pods, are a garden room specifically designed to facilitate safe face-to-face contact with relatives and visitors. Each pod contains a floor to ceiling partition screen and a hands-free intercom so that communication is clear and safe for use. They are fitted with internal electrics and two, low-surface temperature electric panel heaters – suitable for these winter months.

Hempstalls Hall Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

Our lounges are light and open with large windows that look out over our garden and the locality. The enclosed rear garden is a perfect spot for capturing the sun and many residents enjoy sitting out on the benches when it’s warm.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating.

Well Being Brochure.pdf

Our Photos


Bedrooms are generously sized and all have walk-in showers and flat-screen TVs. We encourage residents to personalise their rooms as much as possible with their own bits and pieces. Having the familiar around them makes a new environment less strange. Some of our rooms have patio doors, which makes for a lovely aspect.

About Our Rooms
Number Of Rooms 40
Number Of Ensuite Rooms 40

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished.

Room Facilities
Alarm, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point, Wifi.

Our Photos

A spirit of companionship runs throughout our home — it’s the first thing you notice when you enter our reception. But as well as this, we concentrate on approaching each resident in a holistic way, that is nourishing mind, body and soul, and our high-calibre staff are well qualified to do this.

Our Team
Tracey Evans
Tracey Evans
Home Manager
Funding Types
Local Authority Staffordshire
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

We make sure our residents have a balanced and nutritious diet. The in-house chef and team prepare all the food daily from fresh, local ingredients and take pride in the menu, often chatting to the residents to make sure they are on track. Residents sometimes hark back to their younger days and ask for dishes they had then, and the chef is happy to provide these, sometimes with a modern twist! There are always tasty home-baked snacks and fruit available through the day.

Mealtimes are the highlight of the day, and with gentle music playing in the background, residents can freely chat about their day and socialise. We serve wine or beer and provide a real sense of restaurant service. Family are also welcome to join us at any time, but they are especially welcome for meals with their relatives.

We Serve Food At
All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Avery Sample Menu.pdf
Activities Are So Important

At Hempstalls Hall Care Home we know how important it is for our residents to have an active and stimulating lifestyle. Our dedicated activities team arrange and plan all the daily events, guided by what the residents would like. There’s an accent on music. For instance:

  • Music hall shows with costumes
  • Vera Lynn and Bob Hope songs
  • Choir practice
  • Serenades from singers

Take a look at our Facebook pages and see for yourself.

Non-dementia residents are free to come and go as they please, even if it is just a walk around the enclosed garden or to pop to the shops for a paper. We also arrange excursions to the local cinema and theatre for a bit of culture, as well as pub lunches and church services. Our qualified staff are very good at pampering sessions in our beauty parlour and hair salon, and they’re always up for a good old chat at the same time.

For the green fingered, there is a gardening club which is very involved in the planning and planting of the garden and raised beds. If not gardening, then you might find a game of badminton going on, or a spot of cheerleading, waving those pompoms. And if not playing games, then indulging in some home-made ice cream, or a nice cup of tea and a cake.

Hempstalls Hall Care Home is also active in the local community and the residents like to play their part by raising money for local charities and schools.

Our Photos

Avery Sample Well-Being Activities Calendar.pdf

Activities At Home
Birthday Celebrations, Board Games, Card Games, Choir, Exercise Class, Gardening, Music Entertainment, Religious Services, Singing, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Cinema, Local Tourist Attractions, Pub, Shopping, Theatre.
Our Pets

Pets to be discussed with the home manager.

Hempstalls Lane
Newcastle Under Lyme

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 19th June 2019
Last rated 17th July 2019

17th July 2019

20th December 2016

3rd September 2013

6th February 2013

13th March 2012

Registration Date 23rd December 2010
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Hempstalls Hall Care Home

Hempstalls Hall Care Home was given an overall rating of "Good" by the CQC in July 2019.
Hempstalls Hall Care Home provides Dementia, Respite and Residential care.
Hempstalls Hall Care Home has 40 rooms.
Hempstalls Hall Care Home is owned by Avery.
Yes. Hempstalls Hall Care Home does offer Residential care.
Yes. Hempstalls Hall Care Home does offer Respite care.
Yes. Hempstalls Hall Care Home does provide care for people with Dementia.
Hempstalls Hall Care Home comes under Staffordshire.
Hempstalls Hall Care Home accepts Local Authority clients.
Hempstalls Hall Care Home accepts NHS Continuing Healthcare clients.
Tracey Evans is the manager of Hempstalls Hall Care Home.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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