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Beacon Road
Crowborough
TN6 1AS

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Profile Strength
Very Good 89%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,497.00
Regulator's Rating Good
Meet The Manager

Natasha King is Home Manager at Heather View.

I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they've received has been the best. Before joining Heather View Id worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress I actually started as a senior care assistant but was offered a promotion to deputy manager. At the end of 2017, I was incredibly proud and happy to be offered the role of home manager

Natasha King

Heather View is a purpose-built, contemporary care home in Crowborough, East Sussex that provides the best in residential, nursing and dementia for older people.

Our Crowborough-based team are fully experienced and all undergo specialist training when they join Care UK. We also provide residential care, nursing care and short-term respite care, as well as end-of-life care, so you can focus on what’s important.  

At Heather View, our care home is designed with your loved one’s comfort and care in mind. Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.


A day in the life at Heather View
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Aids, Alcohol and Drugs misuse, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

Contract
care-uk-contract-document (12).pdf
Our Building and Facilities

Heather View is a purpose-built, contemporary care home in Crowborough, East Sussex that provides the best in residential, nursing and dementia for older people.

At Heather View, our care home is designed with your loved one’s comfort and care in mind. Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Hairdressers, Library, Lift, Minibus, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.


About Our Rooms
Number Of Rooms 74
Number Of Ensuite Rooms 74

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Description

Managers, carers, nurses, chefs, maintenance people, administrators and housekeepers – it takes a lot of dedicated and talented people to keep Heather View running smoothly and our residents happy and cared for. Here you can meet some of our lovely colleagues and learn about what makes them tick.


Our Team
Natasha King
Natasha King
Home Manager

I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they've received has been the best. Before joining Heather View Id worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress I actually started as a senior care assistant but was offered a promotion to deputy manager. At the end of 2017, I was incredibly proud and happy to be offered the role of home manager

Jerry James
Jerry James
Deputy Manager

I love being part of Heather View family. I enjoy the time I spend with residents, their families and my colleagues. I always strive to bring a smile to people's faces, and I'm focused on keeping the home's standards at the very highest level.
Being a nurse gives me the opportunity to help other people and to grow and develop in ways that are consistent with my values. I love being able to empower others to speak up for themselves, and to help them to live with dignity. I'm proud of the impact that I can have - I remember a resident's family member contacting me to tell me the difference I'd made to her mother throughout her time at the home. It's those moments that make what we do worthwhile.

Gailynne Peters
Gailynne Peters
Customer Relations Manager

I have over 30 years of experience in sales management and customer relations in the financial sector. The last four years I was an estate agent where my interest in helping families started. I joined Care UK in 2021 because I am passionate about people and giving them the best experiences. I love being a part of the Heather View team and tackling challenges together. My favourite part of my role is to make a difference in people’s lives and providing the best service for residents and their families.

Zoe Higgins
Zoe Higgins
Head Chef

I became head chef at Heather View in early 2016, having worked my way up since joining the team in 2012.  I’ve worked in catering for over 30 years – 23 of those at the Grosvenor Hotel in London. I’ve cooked for all sorts of celebrities, from Jane Fonda to Diego Maradona and I’ve been sung to by none other than Max Bygraves! I love my job because every day is different, and I’m passionate about good food and creating meals that residents enjoy and that support their health and wellbeing. Part of my role is to ensure that meal times are enjoyable, fun and social, and that all residents are able to dine with dignity.

Andrea Butler
Andrea Butler
Lifestyle Lead

I’ve turned my hand to a range of different roles, including organising conferences and events across the UK and Europe, and training the over 50s in computer skills. My role at Heather View tests all my skills, from organising activities for over 60 residents to learning to drive the home’s minibus! A big highlight for me has been a recent outing that we went on with a resident to a local stables. Horses have been her lifelong passion but she hasn’t experienced them for many years due to poor health. Seeing her joy when she interacted with them was simply incredible. I’m looking forward to continuing to bring value, a smile and fulfilment to the lives of Heather View residents.

Beth Flemming
Beth Flemming
Registered General Nurse and Infection Prevention and Control Champion

As Heather View’s IPC Champion it’s my role to bring the team up to speed with the latest infection control measures and legislation as quickly as possible, training them and ensuring they are always working to the most stringent protocols. That way we ensure we’re keeping everyone safe – residents and colleagues. I joined Care UK to develop my career and learn new skills; I previously worked in A&E. Alongside my IPC responsibilities, I’m very passionate about quality palliative and end of life care and ensuring that people’s wishes are respected and their choice and comfort are put first.

Siobhan Gill
Siobhan Gill
Business Administrator

I worked for a health insurance company for a long time, but I fancied a change and the chance to work face-to-face with customers. I joined Care UK in 2011 as receptionist, and was promoted to business administrator within six months. I enjoy the HR side of my role: ensuring that procedures are followed and work is produced to the standard that residents and their families expect. I also love seeing residents happy. Christmas time is a particularly special time as it’s very joyful, and seeing that joy on residents’ faces speaks a thousand words.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,497.00
Nursing Fees From / Price Per Week £1,688.00
Residential Dementia Fees From / Price Per Week £1,552.00
Nursing Dementia Fees From / Price Per Week £1,743.00
Respite Fees From / Price Per Week £1,707.00

Funding Types
Local Authority East Sussex
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Our Photos
Activities Are So Important

When it comes to activities the sky is the limit! Our home has a different and ever-changing programme of activities including pub quizzes, afternoon teas, wine and cheese evenings, themed days, fundraising and even intergenerational activities!

Our dedicated Lifestyle teams organises activities, entertainment, outings and experiences tailored to your loved one’s interests and hobbies. We also understand that group activities aren’t for everyone so we will spend one to one time with your loved one if that's what they'd prefer.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

Beacon Road
Crowborough
TN6 1AS

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 19th March 2019
Last rated 14th May 2019
Reports

14th May 2019

21st September 2016

31st July 2015

13th August 2014

16th November 2013

17th July 2012

Registration Date 28th July 2011
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about Heather View

Heather View was given an overall rating of "Good" by the CQC in May 2019.
Heather View provides Nursing, Dementia, Respite and Residential care.
Heather View has 74 rooms.
Prices for Heather View start from £1,497.00 per week.
Heather View is owned by Care UK.
Yes. Heather View does offer Residential care.
Yes. Heather View does offer Respite care.
Yes. Heather View does provide care for people with Dementia.
Heather View comes under East Sussex.
Heather View does not accept Local Authority clients.
Heather View accepts NHS Continuing Healthcare clients.
Natasha King is the manager of Heather View.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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