Hartley House Care Home
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Hartley House
Hartley Road
Cranbrook
Kent
TN17 3QN
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Profile Strength |
Excellent 92%
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|---|---|
| Care Type | Care Home |
| Care Category | Residential | Respite |
| Availability | Yes |
| Weekly Prices From | £1,350.00 |
| Regulator's Rating | Good |
Meet The Manager
Kerry Anne Cameron is Registered Manager at Hartley House Care Home.
Hartley House is now a family run home that has been in operation for over 30 years. The home enjoys an excellent reputation for providing quality care. We aim to enable older people to continue living as independently as possible by giving them care and support consistent with their needs.
Hartley House Care Home is registered for 57 residents, with 51 single and 3 double bedroom to accommodate married couples or residents who wish to live together by choice. Hartley House was inspected in November 2019, and we are delighted to report that it retained its "Good " rating in all categories.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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The home is split into four approximately equal wings – Hardy, Camden, Sackville and Harris. This structure allows for individual care and attention to be given in small groups. There are separate lounges and dining rooms in each wing, and each has their own kitchenette. Food is delivered from the central kitchen and served in each wing. There are a number of communal bathrooms (including three Parker baths and one walk in shower) and toilets. All rooms have their own commodes for more personal toileting. |
| Is Our Home Purpose Built |
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| Yes |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Lift, Minibus. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Hartley House Care Home is registered for 57 residents, with 51 single and 3 double bedroom to accommodate married couples or residents who wish to live together by choice. All the rooms are individually furnished and residents are welcome to bring in their own furniture and prized possessions. 22 rooms have en-suite showers and/or w.c.'s. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 57 |
| Number Of Ensuite Rooms | 22 |
| We offer these types of ensuite rooms: WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Internet Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,350.00 |
| Nursing Fees From / Price Per Week | £1,350.00 |
| Residential Dementia Fees From / Price Per Week | £1,350.00 |
| Nursing Dementia Fees From / Price Per Week | £1,350.00 |
| Respite Fees From / Price Per Week | £1,350.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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The home focusses on the wellbeing of all residents. The dedicated wellbeing coordinator is assisted by ad hoc groups and outside activities that supplement the in-house programs. As far as possible, care staff are encouraged to be involved in wellbeing issues. This can involve one-to-one chats, life history discussions, newspaper readings etc. Residents appreciate the attention of care staff who know the resident well. Outside activities include singers and entertainers, pat-dog therapy, school choirs, church choirs and services, and charity events such as cup-cake making. We strive to provide rounded and varied options that meet each residents' needs. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
Hartley House
Hartley Road
Cranbrook
Kent
TN17 3QN
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 22nd December 2020 |
| Last rated | 3rd December 2019 |
| Reports | |
| Registration Date | 31st October 2014 |
| Service Provider | Hartley House Limited, TW11 9PN |
27th January 2021 | Transport |
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| Bus Stop nearby, Car Park. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Local Walks & Bike Rides, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Hartley House Care Home
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