Hamilton's Residential Home

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26 Island Road
Upstreet
Canterbury
Kent
CT3 4DA

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,100.00
Regulator's Rating Requires Improvement
Meet The Manager

Chris Smith is Manager at Hamilton's Residential Home.

22 years of experience in the care sector, a highly professional and motivated manager.
Nominated for Registered Manager of the year award at British Care Awards 2022.

Hamiltons, in Upstreet, employs a highly skilled team, helping adults diagnosed with dementia. This aim is to maintain a pleasant living environment and relaxed atmosphere that suits the needs of all residents.

They look to understand each resident's individual needs and respond well to any developments.

Staff promote Independence, whilst regularly assessing the needs of residents. Care plans are person-centred and forward-thinking and are written individual with the family's support.


Care Options We Can Provide
Support For Companionship, Daily Respite Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Minimum Age
65

Is Our Home Purpose Built
No

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms.

What Else Do We Provide
Stairlift.

Our Garden
Communal Garden, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Description

Hamiltons has accommodation for up to 17 residents, with ensuite availability in some of their rooms.


About Our Rooms
Number Of Rooms 17
Number Of Ensuite Rooms 8
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Shared Room, Single Room.

Room Features
Furnished, Step Free Access.

Room Facilities
Internet Access, Wifi.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,100.00

Funding Types
Local Authority Kent
Region South East
We Accept Self-Funding Clients Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 4 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community.


Activities At Home
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Reminiscence, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Yes
safe-tick Are your windows double glazed? Partial
safe-tick Is your boiler less than 15 years old? Yes
safe-tick Do you have an EPC rating? Yes
safe-tick Do you use eco-friendly cleaning products? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you train your team on recycling practices? Yes
safe-tick Do you have systems for recycling throughout the home? Partial

Energy reduction and renewable energy usage

safe-tick Do you measure your energy consumption? Yes
safe-tick Is your boiler less than 15 years old? Yes

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes

In-home and community projects that protect the environment

safe-tick Do you compost? Yes
Our Pets

Residents are unable to bring their pets


Can You Bring Your Pet
No

26 Island Road
Upstreet
Canterbury
Kent
CT3 4DA

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 27th April 2022
Last rated 9th June 2022
Current Report

Hamilton's Residential Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Hamilton's Residential Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 7th November 2013
Service Provider Lett's Care Ltd, ME3 7HE
Transport
Bus Stop nearby, Car Park.

Places of Worship
Anglican Church.

Nearby Services
Church, Local Walks & Bike Rides, Pub, Restaurant, Shops.

Frequently asked questions about Hamilton's Residential Home

Hamilton's Residential Home was given an overall rating of "Requires Improvement" by the CQC in June 2022.
Hamilton's Residential Home provides Residential, Dementia and Respite care.
Hamilton's Residential Home has 17 rooms.
Prices for Hamilton's Residential Home start from £1,100.00 per week.
Yes. Hamilton's Residential Home does offer Residential care.
Yes. Hamilton's Residential Home does offer Respite care.
Yes. Hamilton's Residential Home does provide care for people with Dementia.
Hamilton's Residential Home comes under Kent.
Hamilton's Residential Home accepts NHS Continuing Healthcare clients.
Chris Smith is the manager of Hamilton's Residential Home.

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