Hamble Heights

71-73 Botley Road
Park Gate
SO31 1AZ

Tel: 01489 554000

Care Provider: The Park Gate Care Home LLP

Care Type Care Home
Care Category Nursing, Dementia, Respite.
Availability Call for details
Overall CQC Rating Good
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Meet The Manager

Niki Richards is Home Manager at Hamble Heights.

Niki is a registered general nurse with 35 plus years experience. She has experience of working across many health and social care sectors, having been a critical care cardiac nurse for many years, Nursing Home Inspector, CQC team leader inspecting prison healthcare, private and NHS Hospitals and worked in a consultant role for many years in independent healthcare.

She has been supporting the management of care homes for the last 6 years. Niki is the Care and Quality Director for Encore
and will be based at Hamble Heights as the home manager.

“I have been getting to know the Home and the team over the last year and I am delighted to be able to be based at Hamble Heights
and support the residents and the team”

Niki Richards

Feel truly comforted, at Hamble Heights

We understand that moving into a residential care home can be a difficult and daunting time for families. However, as a leading care home in the Southampton area, we aim to make the transition as easy as possible and to ensure families feel welcome.

We provide the highest levels of elderly care available, including Dementia / Alzheimer’s, nursing and residential care. Whether you need short or long term support, we offer the very best care from top healthcare professionals – not only in terms of their experience but also their compassionate nature.

Our purpose-built care home has a delightful community of 60 residences. Our first class care extends from wonderful staff and fantastic facilities, with an en suite bathroom in every room; to the very smallest of details, such as movement-triggered lights in the bathroom, touch lamps next to every bed, and a choice of nutritional meals every day – making life as comfortable and homely for you as we can.

All the comforts of home

Our highly qualified, dedicated care teams are specialists in each area of elderly care. Our distinctive and responsive individual care plans reflect not only your care needs but also your unique character and preferences.

The care team gets to know and understand each resident individually in order to provide them with the personalised care that they deserve.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, End Of Life, Rehabilitation, Convalesence, High Dependency, Independent Living.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physical Disability, Physically Frail, Hearing Impairment, Speech Impairment, Visual Impairment.
Medication By Mouth, Injection.
Nursing Specialisms Parkinson's Disease, Creutzfeldt-Jakob Disease, Huntington Disease, Posterior Cortical Atrophy, Cancer, Heart Disease, Stroke, Lung Disease, Liver Disease.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Vascular Dementia, Alzheimer's, Picks Disease, Lewy Body, Mixed Dementias, Frontotemporal, Elderly Frail.
Respite Care Yes
Minimum Age

Our Building and Facilities

Environments full of light and space are health-giving. As such, the architecture of Hamble Heights has been purposely designed with this in mind. Its grand French doors and large verandas bring an abundance of light to the communal rooms.

Each floor has its own dining room and kitchenette. The kitchen and dining areas are beautifully fitted. Families can catch up over a cup of tea in the kitchen areas, or in the private dining rooms.

The home’s salon ensures residents feel like a million dollars. The living rooms include comfy chairs where residents can relax in company, or they can choose to sit in more snug areas of the home if residents would prefer some quiet time.

The landscaped garden offers a beautiful and peaceful place to relax. The raised flower beds and vegetable patch are ideal for any green-fingered residents who would like to help to tend.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory, Library, Activities Room, Bar / Pub.

What Else Do We Provide
Coffee Shop, Beauty Salon, Hairdressers, Library, Lift.

Our Garden
Communal Garden, Seating, Scenic Views, Secure Garden, Wheelchair Friendly Access, Communal Patio, Sensory Garden.


Our Photos


The utmost care and attention has been spent on each detail to make Great Oaks feel welcoming. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en suite wet-room.

You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable.

About Our Rooms
Number Of Rooms 60

Type Of Room
Single Room, Double Room.

Room Features
Furnished, Direct Garden Access, Step Free Access, Garden View.

Room Facilities
Freeview TV, Telephone Point, Internet Access, Secure Access, Alarm, Private Patio.

Our Photos

Our family of care staff and support staff are all experts in their field. One big thing that they all have in common though is that they all have hearts of gold and the passion to truly care for others.

Our Carers
Carol Tidbury
Carol Tidbury
Head Housekeeper

Joined December 2017

Carol has been Head Housekeeper at Hamble Heights since December 2017. Carol decided to join the team after the positive stories her daughter had told her about working at Hamble Heights as a carer.

“I really enjoy getting to know the lovely residents, who always have great stories to tell! We are such a close-knit team that it feels like an extension of my family. My daughters and grandchildren love coming to the events we hold for residents and relatives, as well as the community. I feel privileged to work here and hope to continue for many more years to come.”

Cindy Tan
Cindy Tan
Senior Carer

Cindy worked at a pawnbrokers for 5 years as an assistant manager before joining Hamble Heights in 2014. Cindy chose to work in care because she wanted to make a real difference in people’s lives. Whilst her role as Senior Carer has its challenges, Cindy believes the rewards she gets for seeing residents happy and flourishing far outweigh them.

“Every day I go home knowing I can be proud of my job and that I’ve helped someone to empower themselves, which is an incredible feeling.”

Colin Whyte
Colin Whyte
Facilities Manager

Colin brings over 40 years’ experience of building and grounds facilities management within housing associations, schools and care.

“The role of facilities manager is never dull. There are different challenges every day, however, the reward of seeing our residents happy and enjoying life in a safe environment is incredibly satisfying. It makes every day feel worthwhile, knowing that we can make a positive difference in residents’ lives.”

Elizabeth Kinyua
Elizabeth Kinyua
Deputy Manager

Joined 2013

Elizabeth is a highly professional, confident and ambitious Registered Senior Nurse with over twenty years’ experience in a variety of nursing roles, including senior nurse, staff nurse and managing teams at work. She has been part of the Hamble Heights care team since 2013 and was named Employee of the Year in 2015 for her outstanding performance in her role as Senior Nurse.

“As an experienced nurse, my main passion and focus is the happiness of our residents. I am always available to reassure family members about the care of their loved ones. I am very proud to be part of such a committed team.”

Glen McKay
Glen McKay
Head Chef

Glen joined the Royal Navy in 1976 as a chef and for 21 years provided catering for royalty, VIPs, officers and crew.  Once he left the Navy, Glen became a Bakery Manager for 18 years.  He also has experience as a Head Chef in the restaurant and hotel industry.  Glen has since found his niche as a Head Chef in care homes.

“I really enjoy interacting with residents and their families to find out their favourite dishes and incorporating them into my menus.”

Kathryn Snelgar
Kathryn Snelgar
Home Administrator

Kathryn brings over 20 years’ administration experience. Kathryn has always carried out voluntary work for the elderly care sector and special needs organisations. As a talented pianist, she provides entertainment for our residents every week, playing the piano and encouraging sing-alongs.

Megan Best
Megan Best
Home Relations Manager

Megan has previous experience in property management, but her background is within the care industry; supporting residents in care homes and their own homes as a healthcare assistant for two years. Megan combined her experience of the property and care industries to take on the role of Home Relations Manager within care homes, which she has been doing since 2016.

“My first-hand experience of working in care enables me to have a deeper understanding of what new residents and their loved ones are experiencing and looking for. I am extremely passionate about supporting people through what is potentially a very difficult time, to ensure they are choosing a home for themselves or a loved one that they feel is ‘perfect’ for them. Moving into care is about taking the next step to improve wellbeing, stimulation and overall quality of life and it gives me great satisfaction to see residents flourish in this way.”

Vanessa Duggan
Vanessa Duggan
Wellbeing Coordinator

For many years, Vanessa remained at home to look after her son who has severe learning difficulties. Her son moved into care during the week and returns home at weekends, which is when Vanessa felt compelled to work in the care sector to help adults with learning difficulties. It was within this role that Vanessa found an aptitude and delights in planning activities for residents. Vanessa joined Hamble Heights as Wellbeing Coordinator in 2014.

“I love seeing residents enjoy and connect with activities. I am always looking for new inspiration and new ideas to implement to make life more interesting and more vibrant for residents.”

The Importance Of Meal Times

Healthy, appetising meals are such an important part of every day.

It’s imperative for to us to ensure that you not only have freshly cooked nutritional meals everyday but that the menus are continually varied. Our professional chefs strive to create appetising, good looking dishes that you enjoy. If your favourite dinner is homemade Cottage Pie (but it has to have a cheesy mash potato top, just like you used to make yourself), then our chefs will make it for you!

You are at home. So whether you fancy:
A special favourite dinner
To eat earlier or later
To eat in your room
Just a snack
Hot or cold food
A delicious piece of cake or pastry…
…Then it is never too much trouble!

Hamble Heights has private dining rooms, so that relatives and friends can have a family meal together with their loved one, just as they always have done. The relaxed communal dining rooms are bright and airy and a lovely space to socialise with other residents at dinner.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

We have a dedicated Activities Coordinator to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers, musicians and aerobic movement instructors.

We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat…

We are devoted to bringing a smile to your face every day, whatever it takes.

Our Photos

Activities At Home
Music, Singing, Painting, Gardening, Cooking, Quiz Games, Pet Therapy, Crafts, Board Games, Flower Arranging, Exercise Class, Crosswords, Word Games, Excursions, Animal Petting, Knitting / Embroidery, 1 to 1 Activities, Reminiscence, Card Games, Themed Events, Birthday Celebrations, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

Pets by arrangement.

71-73 Botley Road
Park Gate
SO31 1AZ

Category Rating
Overall Good
Safe Requires Improvement
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/e4a280cd-bc3d-422b-9b0f-367a79c50114
Report Published 14th December 2017
Registration Date 15th January 2013
Bus Stop nearby, Train Station nearby, Car Park on-site.

Nearby Services
Hospital, Shops, Shopping Centre, Restaurant, Park, Garden Centre, Pub.

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