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71-73 Botley Road
Park Gate
SO31 1AZ


View Contact Details
Profile Strength
Excellent 96%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,000.00
Regulator's Rating Requires Improvement
Meet The Manager

Mandy Lanceley is Home Manager at Hamble Heights.

Mandy commenced her Nursing Career in 1996 and held positions with the NHS for 16 years. Her career has included work on acute medical wards, dementia wards and in orthopaedics, through to a role as Senior Sister on a stroke and rehabilitation ward.

Mandy is hugely passionate about care and is always focused on the delivery of high quality and person-centred care. She relocated to Hampshire from Wales, where she has been a Home Manager since 2019.

Mandy is responsible for all aspects of the day-to-day running of the care home and is dedicated in ensuring that every resident feels valued, loved, and special, and is supported to live life well.

Mandy Lanceley

Feel truly comforted, at Hamble Heights

We understand that moving into a residential care home can be a difficult and daunting time for families. However, as a leading care home in the Southampton area, we aim to make the transition as easy as possible and to ensure families feel welcome.

We provide the highest levels of elderly care available, including Dementia / Alzheimer’s, nursing and residential care. Whether you need short or long term support, we offer the very best care from top healthcare professionals – not only in terms of their experience but also their compassionate nature.

Our purpose-built care home has a delightful community of 60 residences. Our first class care extends from wonderful staff and fantastic facilities, with an en suite bathroom in every room; to the very smallest of details, such as movement-triggered lights in the bathroom, touch lamps next to every bed, and a choice of nutritional meals every day – making life as comfortable and homely for you as we can.

All the comforts of home

Our highly qualified, dedicated care teams are specialists in each area of elderly care. Our distinctive and responsive individual care plans reflect not only your care needs but also your unique character and preferences.

The care team gets to know and understand each resident individually in order to provide them with the personalised care that they deserve.

Virtual Tour - Hamble Heights
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection.
Nursing Specialisms Cancer, Creutzfeldt-Jakob Disease, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Parkinson's Disease, Posterior Cortical Atrophy, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Timed visits to limit the amount of visitors in the building at one time. Staff test prior to every shift. Residents continue to get tested monthly. PPE still worn throughout shifts

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Our Building and Facilities

Environments full of light and space are health-giving. As such, the architecture of Hamble Heights has been purposely designed with this in mind. Its grand French doors and large verandas bring an abundance of light to the communal rooms.

Each floor has its own dining room and kitchenette. The kitchen and dining areas are beautifully fitted. Families can catch up over a cup of tea in the kitchen areas, or in the private dining rooms.

The home’s salon ensures residents feel like a million dollars. The living rooms include comfy chairs where residents can relax in company, or they can choose to sit in more snug areas of the home if residents would prefer some quiet time.

The landscaped garden offers a beautiful and peaceful place to relax. The raised flower beds and vegetable patch are ideal for any green-fingered residents who would like to help to tend.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Bar / Pub, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Coffee Shop, Hairdressers, Library, Lift.

Our Garden
Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Reduce Plastic Use.


Our Photos


The utmost care and attention has been spent on each detail to make Great Oaks feel welcoming. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en suite wet-room.

You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable.

About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 60

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Telephone Point.

Our Photos

Our family of care staff and support staff are all experts in their field. One big thing that they all have in common though is that they all have hearts of gold and the passion to truly care for others.

Our Team
Cindy Tan
Cindy Tan
Senior Carer

Cindy worked at a pawnbrokers for 5 years as an assistant manager before joining Hamble Heights in 2014. Cindy chose to work in care because she wanted to make a real difference in people’s lives. Whilst her role as Senior Carer has its challenges, Cindy believes the rewards she gets for seeing residents happy and flourishing far outweigh them.

“Every day I go home knowing I can be proud of my job and that I’ve helped someone to empower themselves, which is an incredible feeling.”

Colin Whyte
Colin Whyte
Facilities Manager

Colin brings over 40 years’ experience of building and grounds facilities management within housing associations, schools and care.

“The role of facilities manager is never dull. There are different challenges every day, however, the reward of seeing our residents happy and enjoying life in a safe environment is incredibly satisfying. It makes every day feel worthwhile, knowing that we can make a positive difference in residents’ lives.”

Mandy Lanceley
Mandy Lanceley
Home Manager

Mandy commenced her Nursing Career in 1996 and held positions with the NHS for 16 years. Her career has included work on acute medical wards, dementia wards and in orthopaedics, through to a role as Senior Sister on a stroke and rehabilitation ward.

Mandy is hugely passionate about care and is always focused on the delivery of high quality and person-centred care. She relocated to Hampshire from Wales, where she has been a Home Manager since 2019.

Mandy is responsible for all aspects of the day-to-day running of the care home and is dedicated in ensuring that every resident feels valued, loved, and special, and is supported to live life well.

Vanessa Duggan
Vanessa Duggan
Wellbeing Coordinator

For many years, Vanessa remained at home to look after her son who has severe learning difficulties. Her son moved into care during the week and returns home at weekends, which is when Vanessa felt compelled to work in the care sector to help adults with learning difficulties. It was within this role that Vanessa found an aptitude and delights in planning activities for residents. Vanessa joined Hamble Heights as Wellbeing Coordinator in 2014.

“I love seeing residents enjoy and connect with activities. I am always looking for new inspiration and new ideas to implement to make life more interesting and more vibrant for residents.”

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,000.00

Funding Types
Local Authority Hampshire
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Hamble Heights sample menu .docx Pink tick icon Hamble Heights sample menu.docx
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

Pink tick icon Hot Trolley

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon We offer catering for special events.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.

Pink tick icon Vegan food can be served.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.

Pink tick icon Tables are well laid.

Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Pink tick icon We monitor our food waste.

Activities Are So Important

We have a dedicated Activities Coordinator to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers, musicians and aerobic movement instructors.

We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat…

We are devoted to bringing a smile to your face every day, whatever it takes.

Our Photos

HH_Wellbeing_Planner April 2022.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

71-73 Botley Road
Park Gate
SO31 1AZ

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Requires Improvement
Inspection Reports
Last inspected 6th December 2021
Last rated 29th January 2022

29th January 2022

29th January 2022

25th January 2022

22nd June 2021

11th November 2020

14th December 2017

6th October 2015

8th October 2014

19th July 2014

9th July 2013

Registration Date 15th January 2013
Service Provider The Park Gate Care Home LLP, BH2 5QY
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Hamble Heights

Hamble Heights was given an overall rating of "Requires Improvement" by the CQC in January 2022.
Hamble Heights provides Nursing, Dementia, Respite and Residential care.
Hamble Heights has 60 rooms.
Prices for Hamble Heights start from £1,000.00 per week.
Hamble Heights is owned by Encore Care Homes.
Yes. Hamble Heights does offer Residential care.
Yes. Hamble Heights does offer Respite care.
Yes. Hamble Heights does provide care for people with Dementia.
Hamble Heights comes under Hampshire.
Hamble Heights accepts Local Authority clients.
Hamble Heights accepts NHS Continuing Healthcare clients.
Mandy Lanceley is the manager of Hamble Heights.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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