Halden Heights Care Community
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Ashford Road
High Halden
Ashford
Kent
TN26 3BP
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Profile Strength |
Excellent 93%
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|---|---|
| Care Type | Care Home |
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,750.00 |
| Regulator's Rating | Good |
Meet The Manager
Daisy Delgado is Manager at Halden Heights Care Community.
Daisy holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.
In 2009, she completed her Leadership training and workshop with flying colors and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home.
Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.
Halden Heights Care Community provides nursing care for older people who are physically frail and need 24 hour nursing care. We offer exceptional standards of nursing care, comfort, and luxury.
The home is situated on the outskirts of the small village of High Halden, set in a semi-rural location on the Ashford Road and benefits from peacful, quiet surroundings and a friendly community. The nursing home is spacious, purpose built and offers a high quality environment with a good degree of privacy spread over three floors.
The grounds are spacious and are fully accessible for residents and visitors to enjoy. It is our mission to offer our residents a high standard of nursing care while living in comfortable, homley conditions.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, End of Life, Nursing Dementia / EMI, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Diabetes. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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The nursing home is spacious, purpose built and offers a high quality environment with a good degree of privacy spread over three floors. |
| Is Our Home Purpose Built |
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| Yes |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Lift. |
| Our Garden |
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| Communal Garden, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Halden Heights has room to accommodate up to 101 residents, with a mixture of single rooms and shared rooms available with en-suite facilities. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 101 |
| Number Of Ensuite Rooms | 95 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Internet Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,750.00 |
| Nursing Fees From / Price Per Week | £1,750.00 |
| Residential Dementia Fees From / Price Per Week | £1,750.00 |
| Nursing Dementia Fees From / Price Per Week | £1,750.00 |
| Respite Fees From / Price Per Week | £1,750.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crosswords, Excursions, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
| Our Pets |
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Please speak to the home manager. |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding. |
Ashford Road
High Halden
Ashford
Kent
TN26 3BP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 27th August 2019 |
| Last rated | 12th October 2019 |
| Reports | |
| Registration Date | 11th October 2011 |
| Service Provider | Halden Heights Limited, TN26 3BP |
12th October 2019 | Transport |
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| Bus Stop nearby, Car Park. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Halden Heights Care Community
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