Add to Shortlist

Poole Lane
Bournemouth
Dorset
BH11 9DP

Website

View Contact Details
Profile Strength
Excellent 93%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,000.00
Regulator's Rating Requires Improvement
Meet The Manager

Sue Lanceley is Home Manager at Great Oaks.

Hailing from Cheshire, and reaching us via Wales, Sue joined Great Oaks last December. She is passionate about working with her team to deliver the highest standards of care to the home’s residents, enabling them to live life well. 

Once she’d finished her nursing training, Sue relocated to Pembrokeshire in Wales, where she worked as a district nurse and became a specialist in elderly care. She also gained an NVQ qualification, and moved into care, first as a deputy home manager, then later progressing into a home manager role. Sue further honed her skills as an expert in dementia care, and in the Wales Care Awards, won a Gold Award for Leadership and Management.

The pandemic made Sue want to be closer to her mother and brothers, so she moved to Dorset, and joined the family at Great Oaks too. Although she’s enjoying life in Bournemouth, her children and their families are in Wales so she’s often back there when she has the time to visit.

Sue Lanceley

The most important part of an Encore home is its residents.

Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship.

No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents.

Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care.


Virtual Tour - Great Oaks
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection.
Nursing Specialisms Cancer, Heart Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Staff change clothes when they come in, PPE, hand wash , Covid stations

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

Purpose-built, everything about Great Oaks has been designed with care-giving in mind to ensure the absolute comfort for our residents, as well as efficient, modern facilities to enable our staff to provide the very best care.

Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship.

No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents.

Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Reduce Plastic Use.

Brochures
Great Oaks brochure 2021.pdf

Our Photos

Description

The utmost care and attention has been spent on each detail to make Great Oaks feel welcoming. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en suite wet-room.

You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable.


About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 80

Type Of Room
Double Room, Single Room.

Room Features
Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Tea and Coffee-making Facilities, Telephone Point.

Our Photos
Description

Our family of care staff and support staff are all experts in their field. Together, we are dedicated in making every person feel special. We believe in embracing the spontaneity of each moment and enjoying every occasion.


Our Team
Sue Lanceley
Sue Lanceley
Home Manager

Hailing from Cheshire, and reaching us via Wales, Sue joined Great Oaks last December. She is passionate about working with her team to deliver the highest standards of care to the home’s residents, enabling them to live life well. 

Once she’d finished her nursing training, Sue relocated to Pembrokeshire in Wales, where she worked as a district nurse and became a specialist in elderly care. She also gained an NVQ qualification, and moved into care, first as a deputy home manager, then later progressing into a home manager role. Sue further honed her skills as an expert in dementia care, and in the Wales Care Awards, won a Gold Award for Leadership and Management.

The pandemic made Sue want to be closer to her mother and brothers, so she moved to Dorset, and joined the family at Great Oaks too. Although she’s enjoying life in Bournemouth, her children and their families are in Wales so she’s often back there when she has the time to visit.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,000.00

Funding Types
Local Authority Bournemouth, Christchurch and Poole
Region South West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

No two days are the same at Great Oaks!

We have a dedicated Activities Coordinator to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers, musicians and aerobic movement instructors.

We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat…

We are devoted to bringing a smile to your face every day, whatever it takes.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre.

Poole Lane
Bournemouth
Dorset
BH11 9DP

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Requires Improvement
Inspection Reports
Last inspected 11th May 2022
Last rated 6th July 2022
Reports

6th July 2022

10th June 2022

5th February 2022

14th May 2021

17th March 2020

24th December 2019

10th October 2018

Registration Date 29th June 2017
Service Provider Bournemouth Care LLP, BH8 9RL
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Shopping Centre, Shops.

Frequently asked questions about Great Oaks

Great Oaks was given an overall rating of "Requires Improvement" by the CQC in July 2022.
Great Oaks provides Nursing, Dementia, Respite and Residential care.
Prices for Great Oaks start from £1,000.00 per week.
Great Oaks is owned by Encore Care Homes.
Yes. Great Oaks does offer Residential care.
Yes. Great Oaks does offer Respite care.
Yes. Great Oaks does provide care for people with Dementia.
Great Oaks comes under Bournemouth, Christchurch and Poole.
Great Oaks accepts Local Authority clients.
Great Oaks accepts NHS Continuing Healthcare clients.
Sue Lanceley is the manager of Great Oaks.

Profile Last Updated: 08 Aug 2022 | Report this Profile

The UK's largest & most detailed directory of elderly care and retirement living options

12,363

Care Homes

12,802

Home Care Services

498

Live-in Care Services

1,843

Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.