Poole Lane
BH11 9DP


Tel: 01202 476960

Care Provider: Bournemouth Care LLP

Care Type Care Home
Care Category Nursing, Dementia, Respite.
Availability Call for details
Overall CQC Rating Requires Improvement
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Meet The Manager

Sarah Muslin is Home Manager at Great Oaks.

Sara has been a registered nurse for more than 30 years and has vast experience in the care sector, having managed care teams for over 20 years. Sara has spent the past six years as a registered manager for care homes which specialise in nursing, residential and dementia care.

Sara is responsible for all aspects of the day-to-day running of the home, ensuring that the highest standards of care are maintained and that the Care Quality Commission standards and guidelines are adhered to at all times.

“I am thrilled to be part of a team that is so welcoming and passionate about delivering a high standard of care to residents. The home’s values reflect how care should be delivered and how I myself, would want to be cared for. It is my desire to ensure the home remains a happy, safe place where residents thrive and the team are proud to work.”

Sarah Muslin

The most important part of an Encore home is its residents.

Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship.

No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents.

Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, End Of Life, Rehabilitation, Convalesence, High Dependency, Independent Living.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physical Disability, Physically Frail, Hearing Impairment, Speech Impairment, Visual Impairment.
Medication By Mouth, Injection.
Nursing Specialisms Parkinson's Disease, Cancer, Heart Disease, Stroke, Lung Disease, Liver Disease, Multiple Sclerosis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Vascular Dementia, Alzheimer's, Picks Disease, Lewy Body, Mixed Dementias, Frontotemporal, Elderly Frail.
Respite Care Yes
Minimum Age

Our Building and Facilities

Purpose-built, everything about Great Oaks has been designed with care-giving in mind to ensure the absolute comfort for our residents, as well as efficient, modern facilities to enable our staff to provide the very best care.

Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship.

No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents.

Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory, Library, Activities Room.

What Else Do We Provide
Beauty Salon, Hairdressers, Lift.

Our Garden
Communal Garden, Seating, Scenic Views, Secure Garden, Wheelchair Friendly Access, Communal Patio, Sensory Garden.


Our Photos


The utmost care and attention has been spent on each detail to make Great Oaks feel welcoming. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en suite wet-room.

You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable.

About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 80

Type Of Room
Single Room, Double Room.

Room Features
Furnished, Direct Garden Access, Balcony, Step Free Access, Garden View.

Room Facilities
Freeview TV, Telephone Point, Internet Access, Secure Access, Alarm, Tea and Coffee-making Facilities, Private Patio.

Our Photos

Our family of care staff and support staff are all experts in their field. Together, we are dedicated in making every person feel special. We believe in embracing the spontaneity of each moment and enjoying every occasion.

Our Carers
Debbie Stanger
Debbie Stanger

Debbie joined Great Oaks when it first opened in July 2017.  She previously worked in a doctor’s surgery for 13 years and has a wealth of experience as a receptionist/administrator.

“Working at Great Oaks is like being part of a large extended family.  As first point of contact, I like to feel I offer a cheery welcoming smile to visitors whilst also providing a caring, sympathetic approach to residents and families in times of need.  I love being part of something that makes a difference to people’s lives.”

Ian Warren
Ian Warren
Home Relations Manager

Ian has worked within the care industry since 2009. He has helped many families over the last decade who have been looking for a care home for their loved ones, as well as liaising with various healthcare professionals and hospitals throughout the South of England. Ian previously worked for Sunrise Senior Living in London, Winchester and Southbourne before moving to Great Oaks in January 2019.

“I thrive at being able to help families and their loved ones at a time that can often feel daunting. I am always pleased to provide residents and relatives with all the options available to them to help them choose the right care home for them. I find it incredibly rewarding to see new residents laughing and making new friends. It makes my role feel even more worthwhile knowing that residents are not only being cared for by us, but that their overall wellbeing and happiness has improved.”

Kevin Medcraft
Kevin Medcraft
Maintenance Manager, Great Oaks

Kevin started his career as an engineering apprentice and later moved into the business and industry hospitality sector for several years.  His role developed and Kevin has enjoyed a successful career in facilities management for the last 15 years.

“I enjoy the variety at Great Oaks and being hands-on, as there are new challenges every day.  I really enjoy fixing things and supporting the team to provide an excellent service for our residents.  I ensure that the building operates effectively and efficiently; maintaining the environment and a quality of service.”

Liz Praoline
Liz Praoline
Deputy Manager, Great Oaks

Liz has been a registered nurse for over 30 years and trained at the Royal Victoria Hospital in Boscombe. Liz has worked for independent nursing homes as well as for Bupa for 16 years where she became a Senior Nurse. Liz progressed in the care industry as a Deputy Manager at another care home and joined the Great Oaks team in 2019.

“My post-graduate studies focused on care of the older person and how to improve their journey and ensure they can live life to the fullest. I have worked in nursing homes throughout my nursing career and I am passionate about ensuring our residents get the best possible care. It is a privilege to be part of this dynamic team at Great Oaks and helping to enrich the care of our residents.”

Michele Blake
Michele Blake
Wellbeing Manager

Michele worked as a Care Assistant (HCA) for more than 30 years. She gained valuable care experience in the ICU department at Bournemouth Hospital. Michele has worked as a Care Team Leader within care homes for many years and takes great joy in caring for residents. Michele’s sunny disposition and enthusiasm for making residents smile however, found her drawn to the position of Wellbeing Assistant.

“I absolutely love bringing energy and creativity to every activity and watch how residents’ faces light up. It’s so rewarding to see residents flourish.”

Patrick Fensterseifer
Patrick Fensterseifer
Head Chef

Patrick has been working as a Head Chef for over 18 years. Patrick enjoys learning about new culinary techniques and flavours, which he can incorporate into his menus. Patrick has specialised in the production of dysphasia meals, so residents who have difficulties with swallowing are able to enjoy a flavoursome, nutritious and well-presented meal that is cooked to their specific needs.

“I love to cook classic British dishes but I also enjoy introducing something new and different for residents to try. It’s great to meet all the residents and find out what their favourite meals are so I can include them in my seasonal menus.”

Sarah Sims
Sarah Sims

Sarah worked for Bupa Care Homes for nearly 30 years. Her career has spanned the hotel industry, however, she continued to work part time as an HCA. In 2002 Sarah returned to the care sector full time and became receptionist at a care home until she was promoted to Financial Administrator.

“I really enjoy meeting all the staff, residents and family members. I enjoy being part of team that provides high quality care to our residents.”

Tony Hill
Tony Hill
Senior Carer

Tony has worked in care since 2010; starting out as a Healthcare Assistant (HCA) and then for the last 3 years, as a Senior HCA.  Prior to this, Tony spent several years as a platoon sergeant in the infantry.  He has also managed two successful businesses, as well as his own company until the global economic downturn. Tony joined Great Oaks as a Senior Carer in February 2018.

“I am very passionate about the work that I do.  Being a carer is a career choice, not just a job.  Every day is different – I love the variety and making sure residents receive the highest standards of care and companionship.”

The Importance Of Meal Times

Healthy, appetising meals are such an important part of every day.

It’s imperative for to us to ensure that you not only have freshly cooked nutritional meals everyday but that the menus are continually varied. Our professional chefs strive to create appetising, good looking dishes that you enjoy. If your favourite dinner is homemade Cottage Pie (but it has to have a cheesy mash potato top, just like you used to make yourself), then our chefs will make it for you!

You are at home. So whether you fancy:

  • A special favourite dinner
  • To eat earlier or later
  • To eat in your room
  • Just a snack
  • Hot or cold food
  • A delicious piece of cake or pastry

…Then it is never too much trouble!

Great Oaks has private dining rooms, so that relatives and friends can have a family meal together with their loved one, just as they always have done. The relaxed communal dining rooms are bright and airy and a lovely space to socialise with other residents at dinner.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

No two days are the same at Great Oaks!

We have a dedicated Activities Coordinator to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers, musicians and aerobic movement instructors.

We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat…

We are devoted to bringing a smile to your face every day, whatever it takes.

Our Photos

Activities At Home
Music, Singing, Painting, Gardening, Yoga, Cooking, Quiz Games, Pet Therapy, Crafts, Board Games, Flower Arranging, Exercise Class, Crosswords, Word Games, Excursions, Animal Petting, Knitting / Embroidery, 1 to 1 Activities, Reminiscence, Dancing, Card Games, Themed Events.

Activities Outside Our Home
Local Tourist Attractions, Shopping, Pub, Theatre, Garden Centre, Park.

Poole Lane
BH11 9DP

Category Rating
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/fe2aac40-08ed-40e4-a7c3-0f1f227a4fbd
Report Published 24th December 2019
Registration Date 29th June 2017
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Shops, Shopping Centre.

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