Great Oaks Care Home
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Poole Lane
Bournemouth
Dorset
BH11 9DP
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
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Meet The Manager
James Glanville is Home Manager at Great Oaks Care Home.
James says “Great Oaks is such a beautiful home and it is a privilege to be involved with its next steps as we move forward. Care is about compassion, empathy, and a raft of various emotions but just as importantly, it is about people. Great Oaks is about our residents, their loved ones and our team who are essentially the backbone of the home.”
James is an experienced professional Care Home Manager, with over 20 years’ experience of working in senior leadership roles in the Social Care sector. He brings exceptionally strong management skills, with extensive experience across varied settings, including comprehensive knowledge of the day-to-day management requirements within a large care home such as Great Oaks. He has great experience of leading, and quickly builds a united workforce, that work well together as one team.
The most important part of an Encore home is its residents.
Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship.
No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents.
Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care.
Virtual Tour - Great Oaks
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Independent Living, Nursing Dementia / EMI, Palliative, Personal care, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection. |
| Nursing Specialisms | Bariatric care, Cancer, Diabetes, Epilepsy, Heart Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Pain Management, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We maintain diligent infection control and cleaning procedures across all of our homes. Staff follow the latest Government guidance to ensure we are adhering to the latest advice. Measures remain in place in our homes to keep our residents, staff and families as safe and supported as possible. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Purpose-built, everything about Great Oaks has been designed with care-giving in mind to ensure the absolute comfort for our residents, as well as efficient, modern facilities to enable our staff to provide the very best care. Our purpose at Encore is to enrich the lives of residents by offering a place of safety, care and companionship. No two people are the same and our distinctive and responsive individual care plans reflect the outstanding personalised care that Encore gives its residents. Encore provides exceptional expert care across all of our homes – in all five types of senior care needs; dementia, nursing, residential, respite and palliative care. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Great Oaks.pdf |
| Our Photos |
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| Description |
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The utmost care and attention has been spent on each detail to make Great Oaks feel welcoming. The bedrooms are generously oversized to provide residents with an airy, spacious and bright place to relax. Additionally, every bedroom features a private en suite wet-room. You are welcome to bring favourite furniture pieces, photos and pictures to personalise your own bedroom so that you feel settled and comfortable. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 80 |
| Number Of Ensuite Rooms | 80 |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Tea and Coffee-making Facilities, Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Bournemouth, Christchurch and Poole |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Menu |
Great Oaks Menu - Encore Care Homes - Nov 23.pdf
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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No two days are the same at Great Oaks! We have a dedicated Wellbeing team to create fantastic and engaging weekly programmes of activities. These include daily activities that our care staff get involved with and enjoy with you, as well as outside entertainers that we invite into the home; such as singers, dancers and musicians. We listen to residents and learn about them so that we can find thoughtful and imaginative ways to connect with every person. Whether you are an animal-lover, a keen gardener, a musician, or you enjoy arts and crafts. Maybe there is a past hobby you would like to do again, such as painting? Or perhaps you simply take pleasure in a nice cup of tea and a good chat… We are devoted to bringing a smile to your face every day, whatever it takes. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Word Games, Yoga. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
| Our Pets |
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Pets are welcome at the managers discretion |
| Can You Bring Your Pet |
|---|
| Yes |
| Our Pet Policy |
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| AR32-Pets Policy and Procedure.pdf |
Poole Lane
Bournemouth
Dorset
BH11 9DP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 1st August 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 22nd April 2024 |
Great Oaks Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church. |
| Nearby Services |
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| Shopping Centre, Shops. |
Frequently asked questions about Great Oaks Care Home
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