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123 Westmead Road
Sutton
Surrey
SM1 4JE

Website

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Profile Strength
Very Good 88%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,400.00
Regulator's Rating Good
Meet The Manager

Rick Mayne is General Manager at Tennyson Grange.

I've worked for Care UK since 2013 and joined because I wanted to work for a growing company that provided the highest level of care for residents. 

In this role theres no standing still. As well as listening to residents and your team you need to inspire them to do their best and all while looking for ways to improve the way we work and deliver the best. However, there are always moments to enjoy seeing residents enjoying the lifestyle that living here gives them. 

In my free time I love travelling and camping. Ive visted Europe, America and some of Asia. I like travelling around in my old VW campervan.

Rick Mayne

Tennyson Grange is located in the heart of the local community and offers residential, nursing and dementia care. The purpose-built home has 83 en-suite bedrooms across three floors. The home also features luxury facilities including stunning gardens, courtyard and terrace, café, hair and beauty salon, and cinema.

Situated within a residential area with local shops just a few steps away and the centre of Sutton within easy access, residents enjoy personalised care plans, a range of daily activities and nutritious meals freshly prepared by the in-house chef.


Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Multiple Sclerosis, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
care-uk-contract-document (31).pdf
Our Building and Facilities

Our modern home delivers luxury throughout, from social, bright dining rooms, to stylish lounges and even a hair and beauty salon. Our location means that residents can enjoy excellent rail and road connections to London and the South.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 2016

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Cinema, Coffee Shop, GP, Hairdressers, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Combined Heat & Power (CHP), Individual Heating Controls.

Our Photos

Description

Our bedrooms are beautifully decorated with en suite facilities. Residents are encouraged to bring along some home comforts for the personal touch.


About Our Rooms
Number Of Rooms 83

Type Of Room
Studio.

Room Features
Balcony, Direct Garden Access, Furnished, Garden View.

Room Facilities
Alarm, Balcony, Freeview TV, Internet Access, Private Patio, Telephone Point, Wifi.

Our Photos
Description

It is the people who make our home a truly happy and caring one, and at Tennyson Grange, our experienced team of dedicated professionals all undergo our own in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.


Our Team
Rick Mayne
Rick Mayne
General Manager

I've worked for Care UK since 2013 and joined because I wanted to work for a growing company that provided the highest level of care for residents. 

In this role theres no standing still. As well as listening to residents and your team you need to inspire them to do their best and all while looking for ways to improve the way we work and deliver the best. However, there are always moments to enjoy seeing residents enjoying the lifestyle that living here gives them. 

In my free time I love travelling and camping. Ive visted Europe, America and some of Asia. I like travelling around in my old VW campervan.

Grace Rossi
Grace Rossi
Deputy Manager

I've worked in the nursing profession for the last 27 years. Prior to working at Tennyson Grange, I worked for five years in a tertiary orthopedic hospital and spent 19 years in the brain and neurological field. I’ve been a Ward Manager, a Specialist Nurse Manager and a Registered Manager in a rehabilitation facility.

I think a range of expertise is crucial to being effective in my role, and you also need to be resilient, self-motivated, have a drive for excellence and be determined to advocate for the people in your care.

There's so much that brings me satisfaction in my role, from meeting with the team and providing clinical coaching, to resolving families' worries. On a lighter note, in a previous role I used to initiate singalongs and dancing when I worked the night shift. Watch this space - I'm looking for opportunities to join in with activities at Tennyson Grange when I can!

Sue Martin
Sue Martin
Home Admissions Advisor

I was a Director and Independent Financial Advisor prior to working at Tennyson Grange, and I specialised in advising clients on long term care funding. I used to have lots of contact with the home and I saw how the team here put each resident at the heart of their care. I saw the quality of the food, the activities, and the beautiful facilities, and I wanted to be a part of this wonderful home.

Moving my career to Tennyson Grange was the best decision. When I wake up every morning, I look forward to coming to work. I’ve been in the position of looking for care for older loved ones, so I know the uncertainty and concerns families have. When I support a new resident to move in, and I see the difference it makes to their lives, and those of their loved ones, I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career.

Samantha Goodman
Samantha Goodman
Home Administrator

I decided I wanted to work in care when my nan became very ill. I cared for her until she passed away. That created the realisation in me that good care was so important, and something I was passionate about. I was determined to move my career into the care sector.

I started at Tennyson Grange as Receptionist and progressed into the Home Administrator role in just eight months. That’s what I love about working for Care UK – there are superb opportunities to progress if you work hard, do a good job and you’re passionate about care.

Every day is different in this role, so you need to be happy to think on your feet when you do this job! You also need to be caring, understanding and well organised. I particularly love the involvement I have with residents and their families. It’s hugely rewarding to be using my skills to make other people’s lives better.

Frazer McCann
Frazer McCann
Activities Organiser

I feel it’s so important when a person is living in a care home that they have plenty of choice of activities and experiences to keep them entertained and able to maintain their independence. I like the creativity and variety involved in organising activities that enable residents to keep their minds and bodies fit and active.

Every day’s different in this role, some days I’m a quiz master, other days an exercise instructor or games host, referee or karaoke singer. There are many other roles in between!

It’s a huge privilege to be in a position to get to know older people and their stories, and to make them happy. Seeing the positive difference that a particular activity can make to people is very humbling and motivating.

Gheorghe Adrian Boncan
Gheorghe Adrian Boncan
Head Chef

I’ve been working at Tennyson Grange since 2021. I had been working in an NHS hospital for over a decade and wanted to experience new challenges while staying in the care sector. I love how, in a care home, the residents become like your extended family because you get to know them so well and you become emotionally invested in their health and wellbeing. The best reward of this job is being able to make a positive difference to their lives.

We’re a strong and unified team here at Tennyson Grange, so I enjoy supporting the team in any way I can too. I love chatting to the residents about the meals and new dishes they’d like to try, or discussing with the team how I can better support in different areas. We work well together and strive to provide the highest level of care and service to residents.

Dilek Gursel
Dilek Gursel
Head Housekeeper

I have been a team member here since its opening. I take great pride in ensuring that the home is a clean and safe environment for both residents and colleagues. My team and I enjoy getting to know the residents and making sure we're delivering the highest standard of cleanliness possible.

Joy Bromfield
Joy Bromfield
Receptionist

When you visit us at Tennyson Grange, I’ll probably be the first person you meet. I enjoy meeting and greeting visitors, signposting them to where they need to be, as well as supporting the team and residents in any way I can.

I think patience, understanding and the ability to multitask are all useful in this role. And it’s important to keep calm under pressure! There’s always plenty happening here, so the challenge is keeping track of it all.

The pandemic was probably the biggest challenge for all of us, but we shone as a team. I was the home’s Covid Coordinator and am proud of how we came through it stronger.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,400.00
Nursing Fees From / Price Per Week £1,599.15
Residential Dementia Fees From / Price Per Week £1,520.00
Nursing Dementia Fees From / Price Per Week £1,719.15

Funding Types
Local Authority Sutton
Region London
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Photos

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Activities Are So Important

At Tennyson Grange, our activities team arrange many different activities and events to keep residents engaged and entertained. From quizzes to Tai Chi, baking, flower arranging and even cocktail making, there's always something to look forward to. If there is something you would really like to do, or perhaps you are keen to start a new hobby, let us know and we'll support you to make it happen.


Our Photos

Activities At Home
Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

Please speak to the home manager.


Can You Bring Your Pet
Yes

We Welcome
Birds, Dogs.

123 Westmead Road
Sutton
Surrey
SM1 4JE

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 12th July 2022
Last rated 11th August 2022
Reports

11th August 2022

15th February 2022

4th March 2020

24th August 2017

Registration Date 10th December 2021
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Synagogue.

Nearby Services
Chemist, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Tennyson Grange

Tennyson Grange was given an overall rating of "Good" by the CQC in August 2022.
Tennyson Grange provides Nursing, Dementia and Respite care.
Tennyson Grange has 83 rooms.
Prices for Tennyson Grange start from £1,400.00 per week.
Tennyson Grange is owned by Care UK.
No. Tennyson Grange does not offer Residential care.
Yes. Tennyson Grange does offer Respite care.
Yes. Tennyson Grange does provide care for people with Dementia.
Tennyson Grange does not accept Local Authority clients.
Rick Mayne is the manager of Tennyson Grange.

Profile Last Updated: 12 Aug 2022 | Report this Profile

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