33 Springfield Road
Plymouth
Devon
PL9 8EJ
Profile Strength |
Excellent 92%
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Care Type | Care Home |
Care Category | Nursing | Dementia | Respite | Residential |
Availability | Yes |
Weekly Prices From | £750.00 |
Regulator's Rating | Requires Improvement |
Kelly Mano is the Registered Manager at Elburton Heights.
Hello, my name is Kelly,
I have been a Registered General Nurse since 2007 when I qualified at Plymouth University.
I began my career as a District Nurse in the local community, building clinical skills and finding my passion for End of Life care. Following this, I commenced with Harbour Healthcare in 2017 as a Deputy Manager at Devonshire House and Lodge.
In 2019, I was promoted to Home Manager at Elburton Heights where I commenced a Leadership and Management course with the Local Authority.
I am proud to lead an enthusiastic team. We are passionate about care and we strive towards achieving an outstanding Care Home.
Welcome to Elburton Heights Care Home which is located in the Elburton area of Plymouth. Very close to shops, public transport and amenities, this home is at the very heart of this community!
Home Manager, Kelly Mano, welcomes visits to the home or is happy to give further details should you wish to telephone the home.
Together we are dedicated to enhancing the wellbeing of all, through quality, excellence and fun.
Humility Accountability Achievement Passion Integrity
To be the home of choice in our local communities
Care Options | We Can Provide |
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Support For | Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter, Injection, Suppository. |
Nursing Specialisms | Aids, Alcohol and Drugs misuse, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis. |
Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia. |
Dementia Behaviour | Challenging Behaviour, Wandering . |
Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
More details coming soon
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Our Building and Facilities |
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This purpose built care home provides local people with residential and nursing care, as well as, a specialist environment for those who have the impact of dementia affecting their daily lives. Daily life at Elburton Heights is enhanced by a ‘hidden gem’ of an enclosed garden with fish pond, flowers, shrubs and raised beds. Many of the rooms overlook the garden and through the double doors from reception, the area is easily be accessed by residents and visitors and offers a really pleasant place for everyone to enjoy. In the summer months the garden is a very popular place to be! |
Is Our Home Purpose Built |
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Yes |
How Many Floors We Have |
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2 |
Who Owns Our Building |
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Private |
Communal Rooms |
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Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Chiropodist, Chiropractor, Dentist, GP, Hairdressers, Lift, Minibus, Nutritionist, Optician, Smoking Area. |
Our Garden |
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Communal Garden, Communal Patio, Pond or Lake, Seating. |
How 'Smart' Are We? |
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Reduce Plastic Use. |
Brochures |
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Elburton-Heights-Brochure-Digital-Print.pdf |
Our Photos |
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Description |
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Accommodation at Elburton Heights is provided in single rooms, all of which are en-suite. Some rooms are spacious enough for sharing by companions and couples, should that be required. |
About Our Rooms | |
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Number Of Rooms | 73 |
Number Of Ensuite Rooms | 70 |
Type Of Room |
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Double Room, Single Room. |
Room Features |
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Direct Garden Access, Furnished, Garden View, Step Free Access. |
Room Facilities |
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Alarm, Balcony, Freeview TV, Internet Access, Safe, Secure Access, Telephone Point. |
Our Photos |
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Description |
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The care team are well trained and qualified to deliver the very best of care. With care plans tailored to each person, the individual needs of residents are highlighted and the support and care provided ensures that independence, choice and dignity are promoted at all times. |
Our Team |
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![]() Alix SkinnerDeputy ManagerHello, my name is Alix, I have worked in care homes since I was 16 years old. My first role was a Kitchen Assistant but as soon as I turned 18, I became an Activities Co-ordinator, as it gave me the opportunity to interact with the residents and plan meaningful activities for them. During my Teacher training at Plymouth University, I decided to become a Care Assistant as I was passionate about meeting the residents individual needs and I wanted to begin my NVQ’s in Health and Social Care. When I qualified as a Teacher, I realised that I couldn’t leave the health care sector and decided to become a part-time Senior Care Assistant as well as a part-time Teacher. In 2019, I was offered the opportunity to begin my Level 5 Diploma and I accepted the role of Deputy Manager at Elburton Heights Nursing Home. Since being in my current post, I have also completed a Leadership qualification and look forward to progressing within my career. ![]() Heather MetcalfClinical LeadHi, my name is Heather, I qualified as a RGN September 1999. The majority of my experience has been in operating theatres in various specialities including ENT, Obstetrics and Gynaecology and Maxillofacial. I then moved into a Care Home environment working as an RGN and then became Deputy Manager. During this time, I really missed the operating theatres and returned to this. However, I then began to realise how much I missed the residents in the Care Home environment and decided to apply for the position of Clinical Lead at Elburton Heights Nursing Home. My passion is Palliative Care. I can truly say I have landed in the best family run Home, being part of a great team who are like family to me and feel truly valued which makes me want to bounce out of bed each morning and head off to work. ![]() Jill PollardUnit Manager - Dementia Residential environmentHi, my name is Jill, I have been working in care since 2000, during this time, I completed my NVQ 2 and NVQ 3 by 2004. After that, I studied to gain my NVQ assessor award and worked as a Senior Care Assistant on the Dementia and Mental Health units. In 2018, I joined Elburton Heights and became their Dementia Champion and the Manual Handling Co-ordinator. In October 2019, I began my NVQ Level 5 and soon after, in February 2020, I became Deputy Manager of the Sycamore and Birch unit. I thoroughly enjoy working at Elburton Heights and look forward to progressing in my future career here. ![]() Kelly Manothe Registered ManagerHello, my name is Kelly, I have been a Registered General Nurse since 2007 when I qualified at Plymouth University. I began my career as a District Nurse in the local community, building clinical skills and finding my passion for End of Life care. Following this, I commenced with Harbour Healthcare in 2017 as a Deputy Manager at Devonshire House and Lodge. In 2019, I was promoted to Home Manager at Elburton Heights where I commenced a Leadership and Management course with the Local Authority. I am proud to lead an enthusiastic team. We are passionate about care and we strive towards achieving an outstanding Care Home. ![]() Sally ThorntonUnit Manager - Dementia Nursing environmentHello, I'm Sally, I qualified as an Enrolled Nurse (EN) in 1983 at St Bartholomew’s Hospital, London. In 1984 I relocated to Plymouth and worked at Derriford Hospital. After a career break, to have a family, I left the NHS and returned to the Nursing Home environment in 1990. I completed my EN Conversion Programme in 1999. As a RGN I have managed various environments. However, I missed the interaction with residents and wanted to maintain my clinical skills. In 2008 I returned to my role as RGN and became the Clinical Support Nurse at a Care Home and went on to be Deputy Manager. I joined Elburton as Unit Manager of the Dementia Nursing environment. I am truly settled as part of a supportive Management Team. My passion is Oral Health and End of Life Care and I continue my professional development in order to deliver the highest standard of person-centred care. |
Weekly Fees Start From | Fee |
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Residential Fees From / Price Per Week | £750.00 |
Nursing Fees From / Price Per Week | £900.00 |
Residential Dementia Fees From / Price Per Week | £750.00 |
Nursing Dementia Fees From / Price Per Week | £900.00 |
Respite Fees From / Price Per Week | £750.00 |
Funding Types | |
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Local Authority | Plymouth |
Region | South West |
We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | Yes |
We Accept NHS Continuing Healthcare | Yes |
We Accept Third Party Top-Ups | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
Styles of Food |
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Our Menu |
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Our Photos |
Activities Are So Important |
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An active weekly community coffee morning is at the heart of our homes activity programme and brings friends and families into the home for a morning of chatter and friendship. Craft activities, entertainers and organised special events ensure that this home offers a choice of daily activity. Never a dull moment, unless that’s just how you like it. During the COVID-19 pandemic, activities have been different with less communal activities, outings and of course no visits from our wonderful entertainers, schools and communities. However, that hasn't stopped us as you can see from our photos. We even entered the Virtual Care Home Olympics! |
Our Photos |
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Timetables |
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Activities rota 1_1.docx Activities rota 2.docx Activities rota 3.docx Activities rota 4.docx |
Activities At Home |
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1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
Activities Outside Our Home |
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Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
Our Pets |
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Staff will also ensure they are aware of Service Users who may have allergies and that this is clearly recorded within their Care Plan.
5.1 Assessment and Management of Potential PetsIt will be assumed that the Service User and/or their family member will enquire about the opportunity to have a pet at Elburton Heights during the pre-admission process and through ongoing conversations. Once an enquiry is raised, Ms kelly mano (or a designated other) will:
The final outcome will be recorded on the assessment form. Once confirmed by Ms kelly mano that a pet can be accepted, Ms kelly mano or a designated other will complete the attached management plan for keeping a pet at Elburton Heights. 5.2 CommunicationsAgreed arrangements will be shared with all staff to ensure that they understand the management plan contents and what they are responsible for. Staff must inform Ms kelly mano of any known allergies so that action can be taken to minimise exposure and reduce the effects of the allergy. 5.3 Roles and Responsibilities - Registered ManagerMs kelly mano will agree to have the following responsibilities:
5.4 Roles and Responsibilities - Service Users and/or their familyService Users and/or their family will agree to the following responsibilities:
In circumstances where the Service User is unable to fully understand this agreement, the family must agree to take full responsibility in abiding by this agreement and acting on the Service User's behalf. 5.5 Support Provided by Elburton HeightsThe following support from Elburton Heights will be provided wherever possible:
5.6 Infection Control ConsiderationsThe Infection Control Policy and Procedure must be referred to for the key principles in reducing the risk of infection. However, as a minimum, staff will ensure that:
5.7 Changing NeedsThe following situations may arise when it is no longer acceptable to keep a pet at Elburton Heights:
If Elburton Heights chooses to continue to accommodate the animal in the absence of the Service User due to death, Elburton Heights will take on the financial maintenance costs. Where it is not possible to accommodate the animal, Elburton Heights will do all it can to put the Service User and/or their family member in contact with organisations who may be able to assist with re-homing. 5.8 Animal WelfareAny staff member who has a concern regarding the wellbeing of a pet must report this to the duty senior at the earliest opportunity so that appropriate action can be taken. Ms kelly mano, or a designated other, must contact the Royal Society for the Prevention of Cruelty to Animals (RSPCA) to report someone neglecting or being cruel to an animal in England or Wales. RSPCA 24-hour cruelty and advice line 0300 1234 999 24-hour service 5.9 Visiting AnimalsAn assigned member of staff will be designated to oversee the management of visiting animals. Their role will include the following: Pre-Visit:
Preparing for the DayDuring the Visit5.10 Accidents and IncidentsAny incident involving an animal and a Service User, visitor or member of staff must be reported to a senior member of staff and recorded on an accident form. Dependent on the severity of the injury, Ms kelly mano will consider the essential need to report to regulatory bodies such as the CQC, the Plymouth Local Authority Safeguarding Team and RIDDOR. All accidents and incidents will be reviewed by Ms kelly mano and used as an opportunity for reflection of practice and a means of reviewing and learning to prevent and reduce the risk of reoccurrence. 5.11 Training and Education
5.12 ReviewThe situation will be kept under regular review to ensure that the continued accommodation of the pet is appropriate. This is particularly important when a pet becomes ill or requires specialist care that cannot be provided at Elburton Heights. All accommodated pet care reviews will be recorded on the assessment and management record attached. Staff will seek feedback from Service Users following a visiting animal experience, and determine its repeated use based on their views and suggestions. |
Can You Bring Your Pet |
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Yes |
How We Help With Your Pet |
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Feeding, Sanitation, Walking. |
We Welcome |
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Cats, Dogs, Others (subject to review). |
33 Springfield Road
Plymouth
Devon
PL9 8EJ
Current Ratings | |
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Overall | Requires Improvement |
Safe | Requires Improvement |
Well Led | Requires Improvement |
Caring | Good |
Responsive | Requires Improvement |
Effective | Requires Improvement |
Inspection Reports | |
Last inspected | 24th February 2022 |
Last rated | 20th November 2019 |
Reports | |
Registration Date | 3rd June 2016 |
Service Provider | Harbour Healthcare Ltd, SK4 1RD |
Transport |
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Bus Stop nearby, Car Park on-site, Ferry, Train Station nearby. |
Places of Worship |
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Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
Nearby Services |
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Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Our Awards |
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