Radis Community Care (Live-in-Care)

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Profile Strength
Excellent 95%
Care Type Live In Care
Care Category Nursing | Dementia | Respite | Personal
Availability Yes
Weekly Prices From £1,078.00
Regulator's Rating Good
Meet The Manager

Jay Symons is National Live-in Manager at Radis Community Care (Live-in-Care).

Jay Symons is our National Live-in Manager and she is also the Registered Manger for the service.  Jay heads up the department and is the main point of contact for the team.

Jay has worked in the care sector since 2007, specialising in supporting adults and older people.  Prior to becoming the National Live-in Manager for Radis, Jay was an Operations Manager within the company and also has experience as a Project Manager and Registered Manager within the Care Sector.

Jay is committed to supporting people to live in their own homes for as long as they choose and believes that everyone has the right to do this.  Her passion for personalised and tailored care to meet the needs and choices of the individuals we support, is what drives her to ensure that she and her team provide the very best quality service at all times.

Jay Symons

Established in 2001, Radis started as a small local provider of visiting care services primarily for older people. Underpinned by a strong Vision and strong set of Values Radis has grown to become a leading provider of care across many regions of England and Wales, supporting people of all ages and with a wide spectrum of needs in many different community setting

Radis supports many thousands of people to live independently in their own homes, providing a wide range of care and support services, for people with diverse backgrounds and needs. Each person is treated as an individual and our service tailored to them.

Our Values

Radis Community Care shares a set of values that are common across the whole of the Radis Group.  These values reflect the views of our staff and were created with their valued input. 

We will promote and protect these values in pursuit of our Group vision.

We expect ourselves and our colleagues, everywhere in our organisation, to behave in a way that is consistent with these values.

Our company values were developed from within, by employees from each area of the services we provide to ensure that they reflected the company’s approach in every aspect of care provision. It is the belief in valuing people that ensures Radis is considered so highly by employees and customers alike.

Working responsibly with communities

We passionately believe in being a socially responsible provider. Indeed, one of our values is ‘Social Responsibility’ and so it lies at the very core of our culture and way of conducting ourselves.

We are not only committed to making a positive contribution to the local communities where we provide services, but as a provider of services across England and Wales, we also take seriously our wider responsibilities to work in ethical, responsible and socially conscious ways and as an integral part of the national infrastructure that allows people to lead happy, healthy and fulfilling lives.

We pledge to:

  • Involve people
  • Protect the environment
  • Recruit and train local people
  • Support Charities and volunteering
  • Work ethically
  • Support communities to thrive


Live-in Care

Live-in is unlike other types of care, where a fully trained carer stays with you in your own home, rather than just popping in to visit.  This means that you will have access to flexible support through the day or even overnight when you need it, with the peace of mind of knowing a helping hand is close by.

You may see moving into a care home as your only option, but Radis’ Live-in service may be just the alternative you’re looking for to help you stay independent your own home, where you want to be.

Having a professional carer staying in your home means that they can be flexible and fit around your needs and preferences.

Typically, your carer will be able to be at hand for 10 or more hours per day, fitting their breaks around you, and able to respond promptly should you need support unexpectedly.

By working in this flexible way, live-in care is a practical solution for many people who have changing needs or may need the reassurance of help at hand to fit around their normal lifestyle.  In fact, with live-in care no two days need to be the same!

Radis’ live-in care provides support to people with many different needs and circumstances.

Maybe you just want a companion to give you peace of mind someone is there?  Perhaps your needs are changing or unpredictable?  Or do you have a disability, suffer from dementia, Parkinson’s or other long-term condition?  Even with nursing care needs, live-in care can be suitable for many people.

No two people need the same support, but here are some examples of how live-in can support you:

  • Preparing and eating meals
  • Household chores
  • Getting up in the morning and going to bed
  • Washing and dressing
  • Going to the toilet and continence care
  • Help with (including administration of) medicines
  • Getting out and about to shops and other places
  • Looking after pets
  • Health needs, including nursing care

Before we provide support for the first time, we will visit you, introduce Radis and ask you and your family exactly what support you need and how you would like it.  If needed we will visit again, until we fully understand your needs and wishes.  We will answer all questions you have, so that you are clear about what to expect from us.

Using this information, we will work with you to draw up a support plan and make clear all costs.  We will also offer you choices of carers who we feel are most suitable for your circumstances.

When you are happy we will agree a start date and we will continue to check everything is working fine with you at regular intervals.


Brochures
Live-in_Brochure.pdf The Benefits of Live-in Care.pdf

Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Housekeeping Cleaning, Gardening, Household Admin, Laundry, Meal Delivery service, Meal Preparation, Prescription Collection, Shopping, Tidying, Transportation.
Nursing Specialisms Aids, Alcohol and Drugs misuse, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Transport Carer provides own vehicle, Will accompany on Public Transport, Will drive client's vehicle.
Technology Automatic Medication Reminders, Emergency Response, Home Safety Monitoring, Key Safes, Personal Alarm.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We have measures in place to identify and trace contact between people in our care setting.

We have been independently assessed in our approach to infection control.

Our staff are trained to use measures which prevent and control infections.

We have been assessed by the care regulator in our approach to infection control.

We are using sterilisation and/or disinfection devices within our care setting.

We are testing for viral infection when symptoms present within our care setting



Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Description

We have a dynamic and diverse team of support staff, most of whom who have been with us for many years.  All of our staff are recruited from and live in the UK. 

You can be assured that we provide all our staff with comprehensive training, not only in providing care, but also the flexible nature of live-in care.  Whatever your needs, we will make sure your carer has specific training to provide whatever care you need, including understanding you and any conditions or disabilities you have.

We choose staff with strong values, suitability for live-in care and experience.  Live-in care is different to other types of care, and so we are careful to select staff with the right qualities.

Carers live in a spare room in your home, and so we vet them carefully, make sure they are respectful of your home, and whilst staying can seamlessly fit in, working around your individual lifestyle and preferences.

Typically you will have only one or two main staff (covering each other), with one carer staying for four or more weeks at a time with you.  In this way carers can become very familiar with your routines.

Below are just a small selection of the great staff we employ. 


Our Carers Are
DBS Checked True
Fully Insured True
Required Facilities for Carers
Bathroom, Meals Provided, Own Bedroom.

Our Team
Jay Symons
Jay Symons
National Live-in Manager

Jay Symons is our National Live-in Manager and she is also the Registered Manger for the service.  Jay heads up the department and is the main point of contact for the team.

Jay has worked in the care sector since 2007, specialising in supporting adults and older people.  Prior to becoming the National Live-in Manager for Radis, Jay was an Operations Manager within the company and also has experience as a Project Manager and Registered Manager within the Care Sector.

Jay is committed to supporting people to live in their own homes for as long as they choose and believes that everyone has the right to do this.  Her passion for personalised and tailored care to meet the needs and choices of the individuals we support, is what drives her to ensure that she and her team provide the very best quality service at all times.

Ellen Phillips
Ellen Phillips
Service Manager (Live-in)

Ellen Phillips Ellen Phillips is our Service Manager covering the Midlands and Wales. 

Ellen has worked in the care sector since 2003 and has worked in both a domiciliary care and live-in care setting, supporting people from many different client groups.  Ellen has previous experience as a Registered Manager and has gained her Registered Manager's Award Level 4

Ellen is determined to support as many people as possible to remain independently and safely within their own home for as long as possible and she is an advocate for Live-in Care, passionately believing this is the best possible care anyone can have. 

Ellen is committed to raising awareness about Live-in Care options so that more people can remain in the comfort of their precious surroundings.  She thrives to make a real positive difference to peoples lives.

Sarah Cook
Sarah Cook
Service Manager (Live-In)

Sarah Cook is the Service Manager for the South Region and has worked in the Care Sector since 2009. Sarah specialises in supporting adults and older people, particularly those with complex health needs and those who require end of life care.

Sarah has worked in both a domiciliary care and live-in care setting. Having started her career as a care worker, she went on to become a Registered Manager and has been working as a Live-in Care Manager since 2015.

Sarah is committed to supporting people to live in their own homes and ensuring they receive high quality care of their choice. She describes working in the care sector as very demanding but fulfilling and it is a real motivating factor for her watching people improve and enabling them to achieve things they may not have done for a number of years.

Saira Asher
Saira Asher
Support Administrator

Saira Asher is our Support Administrator and is based at our Head Office in Tamworth. 

Saira started her career in care in 2018, having worked in a Residential Home specialising in Dementia Care.  Having started as a care worker, Saira was promoted to a Supervisor, where she led a team of care staff.

Prior to working in care, Saira worked in administration. Although she no longer provides hands on care and support, Saira is dedicated to carry on her passion to take care of all of our care staff team, who strive to provide a safe and positive home for our Service Users, and to provide our staff with the support and guidance they need to carry out the brilliant work they do.

Saira passionately believes that everyone has the right to receive quality care in the comfort of their own home

Jessica
Jessica
Live-in Care Worker

Hello, my name is Jessica.

I have been in the care industry since 2003 and have worked in nursing homes. I have been a live-in care worker since 2016, when I first joined Radis. I have worked with a variety of service users with differing needs including mental health, learning disabilities, dementia and Multiple Sclerosis.

I am honest, courteous, well-presented and a reliable individual.  I am always smiling and have a very positive outlook on life. I take pride in excellent time-keeping and have a strong sense of responsibility, always completing any tasks given to the highest standard. I am organised and work effectively in a team environment or unsupervised using my own initiative.

I enjoy road trips, cooking, going to church, watching TV, reading, gardening, walking, spending time with family, singing in church and being helpful to those who need it.

Ryan
Ryan
Live-in Care Worker

Hello my name is Ryan.

I have been in the care industry since 2011 in various roles, including as an Activity Co-ordinator, a cook and carer in a care home and as a live-in care worker.  I have worked with a variety of service users including those with Dementia, Learning difficulties, Autism and those who have suffered a stroke.

I am a good listener and like to talk. I want to progress in the care industry and see it as my chosen career path. I have both my level 2 and 3 NVQ in Social Care.

I am a friendly person, who really enjoys meeting and working with different people. I am trustworthy and caring by nature. I always do my very best to fulfil the needs of individual clients. Those who know me say that I am enthusiastic, hard-working, responsible, warm and caring human being that mixes easily.

I enjoy cooking and gaming occasionally. I like technology and have built my own computer previously. I also enjoy football and biking.

Daniela
Daniela
Live-in Care Worker

Hello my name is Daniela.

I have worked in care since 2015 and have supported a number of different conditions including Dementia, Alzheimer’s, blindness, Huntingdon’s Disease and Stroke. I consider working within the live-in care industry to be the greatest reward as it allows me to spend quality time with a client and to concentrate my efforts on one person.

I am sociable & understanding, I like getting out and about and encouraging the service users to do so if they are able. I have a good relationship with the families as well as with those I support.

In my spare time I enjoy going out. I also like to travel and I am happy to do this alone, meeting new people. I enjoy reading, walking and travelling. I like to be out in the fresh air and I like to see new people and places whenever I can. I like going to church when I am able.

Peter
Peter
Live-in Care Worker

Hello, my name is Peter.

I have been in the care industry since 2016 as a live in carer.

I have cared for people with varying needs and conditions, including dementia and Duchene's Muscular Dystrophy

I am a good listener, sociable and understanding. I like to get out and about and I enjoy travelling and experiencing different places, people and cultures. I am a good cook and can cook various foods.

I am a friendly person, who really enjoys meeting and working with different people. I am trustworthy and caring by nature. I always do my very best and I make a great companion. Those who know me say that I am hard-working, accommodating, responsible and a caring person.

Freya
Freya
Live-in Care Worker

Hello, my name is Freya

I have been a live-in care worker since February 2020, when I first joined Radis.  Prior to this, I used to care for my Grandma who has late Alzheimer’s.   

I am an understanding, enthusiastic and friendly person. I love meeting new people and hearing stories about their lives and past experiences. I have a great passion for caring for people and I have done so ever since I was a little girl on the playground at school.

I have a range of hobbies & things I enjoy doing such as painting/drawing, sports, especially swimming, running and rugby, and animals. I have two dogs and a horse at home. I love learning new skills and expanding my knowledge on a wide range of aspects. I also enjoy cooking and love to bake with my service users.

I am an extremely flexible and accommodating person. I like to have fantastic relationships not only with the people I look after but with their families too.

Winterose
Winterose
Live-in Care Worker

Hello my name is Winterose.

I have been in the care industry since 1992.

I love my job & I have always had the desire of helping people from different backgrounds, with different care needs.  I have experience of working with people with complex health needs, as well as supporting people with basic daily living tasks.

Providing personal care, maintaining dignity at all times & promoting independence is very important to me.  I like supporting my clients to remain comfortable & safe at all times.

I have always had excellent relationships not only with the person I support, but also with their families & other health professionals.

I am very caring, dedicated, approachable & a reliable person.  I am a good listener & I am also very patient. My inner satisfaction comes from making a person happy & this is what matters to me.

In my spare time, I like walking, singing & chatting.

Fees For Individuals Fee
Full Day Rate / Price Per Day £154.00
Residential Fees From / Price Per Week £1,078.00

Fees For Couples Fee
Full Day Rate / Price Per Day £154.00
Weekly Couples Rate £1,078.00

Funding Types
Local Authority Funded Clients Yes

The Importance Of Meal Times

It is important to us to ensure that you continue to receive balanced and nutritional meals of your choice.  We respect and cater for all dietary needs and our staff will prepare or support you to prepare any food and drink you wish to have.

Unlike care homes and visiting care, with live-in care, you can continue to eat your meals wherever and whenever you want - you are not restricted to certain times.  You will retain full choice and control over the meals you eat and our staff will be your own personal chef!

If you enjoy cooking yourself, our staff will be on hand to provide as much or as little support as you need to be able to continue safely preparing your meals.


We Can Prepare
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Our staff are there to support you not only in your home but out in the community too.  We will remain on hand to ensure you are able to continue living your life to the full and to help you continue doing whatever you wish, whilst remaining safe and as independent as possible.

If you are unable to leave your home, our staff will sit with you and complete whatever activities you wish - this could be arts and crafts, singing, puzzles, baking, reading or just simply sitting and chatting about whatever you like.

If you would like to go out and about and do more within the community, our staff will accompany you to ensure that you remain safe and well at all times.

We regularly support people in the community and have accompanied people to:

  • A place of worship
  • Organised meetings/activity groups
  • A place of work
  • College/University
  • Holidays abroad
  • Music concerts
  • Cinemas
  • Theatres
  • Day Centres
  • Shopping
  • Walks in the fresh air
  • Picnics in the park

Our Photos

Staff Specialities
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Visiting Entertainment, Word Games.

Our Pets

There is no denying that cats and dogs benefit people emotionally and physically. For people over the age of 60, the physical and emotional benefits of having a cat or dog have been well documented. At Radis, we understand how important your pets are to you and will treat them as you would yourself with the utmost care and respect.

Our carers are willing and able to walk them each day, ensuring they have enough exercise.  They will feed them their favourite foods and treats and will make sure you are able to interact with them, stroke, or pet them as you would like.


How We Help With Your Pet
Feeding, Sanitation, Walking.

Regulator: CQC

Category Rating
CQC Registered Yes
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/f047b1a7-0382-40af-b21b-4e36e8090fc2
Report Published 22nd May 2019
Registration Date 2nd March 2017
Our Awards
Best Care Employer: Great British Care Awards 2013 Best Care Employer: Great British Care Awards 2013
West Midlands Employer of the Year Home Care Registered Manager Award West Midlands Employer of the Year Home Care Registered Manager Award

We cover nationwide

Our Registered Address is:

Mercia House
15 Galena Close,
Tamworth
Staffordshire
B77 4AS

Frequently asked questions about Radis Community Care (Live-in-Care)

Radis Community Care (Live-in-Care) was given an overall rating of "Good" by the CQC in May 2019.
Radis Community Care (Live-in-Care) provides Nursing, Dementia, Respite and Personal care.
Prices for Radis Community Care (Live-in-Care) start from £1,078.00 per week.
Radis Community Care (Live-in-Care) accepts Local Authority clients.
Jay Symons is the manager of Radis Community Care (Live-in-Care).

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