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Bullen Close
Cambridge
Cambridgeshire
CB1 8YU

Website

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Profile Strength
Excellent 90%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,325.00
Regulator's Rating Inspected but not rated
Meet The Manager

Sharlene Van Tonder is Home Manager at Heathlands House.

I’m a registered nurse by profession and started with Care UK in February 1997. I moved up to managing a suite before becoming Deputy Manager and then to Home Manager in 2001.

After spending a little time away from Care UK developing my expertise in home management, I returned to Care UK in 2014 to commission Cleves Place in Haverhill before transferring to Glastonbury Court in Bury St Edmunds in 2016 as the registered Manager. I then had the incredible opportunity to become the registered manager for Davers Court at the same time.

I joined Heathlands House in February 2021 ready for its opening in August 2021. I believe in an honest, open and transparent approach to managing. It’s so important to be approachable to my team and to families, and to lead by example by being positive and passionate. We offer a genuine home from home approach. Heathlands House is a home with heart, a warm hug and is filled with laughter!

Sharlene Van Tonder

Heathlands House care home, which opened in August 2021, offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

All care is tailored to each resident's individual needs and lifestyle choices. The committed team will get to know your loved one, their personality, life history, tastes, and hobbies, to enable them to enjoy personalised care and experiences.


A video tour of Heathlands House
Care Options We Can Provide
Support For Companionship, End of Life, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Parkinson's Disease, Stroke.
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Since the early stages of the pandemic, our teams have been working to a pandemic plan which is updated regularly to reflect any changes to either UK or Scottish government guidance. This plan includes a range of measures aimed at both reducing the likelihood of new Covid-19 infections and reducing the spread of infections where they occur.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
55

Contract
care-uk-contract-document.pdf
Our Building and Facilities

Heathlands House has been designed with a welcoming on-site café, comfortable cinema, and a hair and beauty salon for the perfect pampering session. With beautiful en-suite rooms, spacious dining rooms, and well-stocked activity rooms leading onto glorious landscaped gardens, your loved one can enjoy the highest standard of living.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
9 Aug 2021

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, Dentist, GP, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table.

Our Photos

Description

We have 64 furnished rooms, all with en-suite bathroom, including a flat screen television


About Our Rooms
Number Of Rooms 64
Number Of Ensuite Rooms 64

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View.

Room Facilities
Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos
Description

The Heathlands House team will get to know your loved one extremely well, so that we can create care and lifestyle plans that meet their precise needs. You and your loved one will be involved in decisions so they’re always receiving care that’s in line with their wishes.

The dedicated and experienced team at Heathlands House will provide your loved one with care that’s completely tailored to their individual needs and wishes.

The home is run by a home manager who is supported by a leadership team, comprising leads in care, maintenance, housekeeping, catering and lifestyle.


Our Team
Sharlene Van Tonder
Sharlene Van Tonder
Home Manager

I’m a registered nurse by profession and started with Care UK in February 1997. I moved up to managing a suite before becoming Deputy Manager and then to Home Manager in 2001.

After spending a little time away from Care UK developing my expertise in home management, I returned to Care UK in 2014 to commission Cleves Place in Haverhill before transferring to Glastonbury Court in Bury St Edmunds in 2016 as the registered Manager. I then had the incredible opportunity to become the registered manager for Davers Court at the same time.

I joined Heathlands House in February 2021 ready for its opening in August 2021. I believe in an honest, open and transparent approach to managing. It’s so important to be approachable to my team and to families, and to lead by example by being positive and passionate. We offer a genuine home from home approach. Heathlands House is a home with heart, a warm hug and is filled with laughter!

Daniel Grab
Daniel Grab
Deputy Manager

I’m a Registered Nurse and have worked as a Deputy Manager for another care provider. When I was looking for a new challenge, I heard amazing things about Care UK, so I investigated more, and here I am! Heathlands House is a stunning care home and we’ve got an amazing team here. I’m so pleased to be part of this team, which really feels like one big family.

I enjoy all aspects of my role as Deputy Manager at Heathlands House. Highlights include my walkarounds when I can find out how my colleagues and wonderful residents are. I also enjoy liaising with relatives and building relationships with the loved ones of new residents who join us.

Looking ahead, I’m excited about working alongside our fantastic Heathlands House team to continue to deliver outstanding care to residents and their loved ones. 

Tanya Jackson-Turner
Tanya Jackson-Turner
Customer Relations Manager

Our team is dedicated to make Heathlands House the care home of choice in Cambridge and beyond. 

If you're looking for care for yourself or an older loved one, I'm likely to be one of the first people you speak to here at the home. Searching for the right care home can be stressful, and I find it extremely rewarding to support people at an emotionally challenging time and ease the pressure on them. There's so much expertise within the Heathlands House team that we can help you with whatever your needs. 

The team here is passionate about supporting residents to enjoy each day, taking part in a variety of activities, experiences, and outings. My own interests include travelling around Europe and visiting historic places. I love eating out too and enjoying live music. I look forward o meeting you, to answering your questions and to welcoming you and your loved ones to Heathlands House care home very soon. 

John Wayman
John Wayman
Head Chef

I first joined Care UK in 1997 and after developing my skills within the care industry I’m looking forward to re-joining the company to lead the kitchen team here at Heathlands House. I’m also pleased to be working with Sharlene Van Tonder, the Home Manager once again.

Throughout my career, I have developed my skills with City and Guilds training. So far, my biggest career highlight to date has been winning the award of chef of the year at my previous care home.

There’s no part of my working day I don’t enjoy – I especially love creating new dishes and trialling different ingredients. Working as a Head Chef you need to be passionate about what you do as well as being caring and a team player.

Away from my work, I enjoy watching football and motorsports and travel.

Amy-Chloe Belfield
Amy-Chloe Belfield
Lifestyle Coordinator

I started learning about adult health and social care when I was studying for my GSCEs, and I enjoyed it so much that I continued studying through my A-levels, achieving a Level 3 in Health and Social care. My first job was a carer at Mildenhall Lodge, which I loved so much. I also helped the housekeeping team, in the kitchen and on reception sometimes. It was all invaluable experience!

I think empathy is absolutely vital in any care-related role. Putting yourself in someone else’s situation helps you to deliver person-centred care, which is what we’re all about. I love my morning round when I say hello to everyone and find out how their night was – I get a good sense of how each resident will feel that day.

Art club is always a highlight as quite a few residents like to join in, even if it’s to talk and socialise. I do a lot of digital drawing in my own time, but one of the residents has encouraged me to use watercolour paints, which I’m enjoying.

Olivia Whitehouse
Olivia Whitehouse
Business Administrator

I joined Care UK in June 2021. I decided to work for Care UK because I wanted to get back into the care industry and Care UK is an incredibly supportive and professional company to work for. Before I joined the company I worked as a deputy chief of staff at a hedge fund, and I also worked as a receptionist in a hospital.

To be successful in this role you need to be able to multitask and run with whatever is thrown at you and have good computer skills. You also need to have a positive and helpful attitude to motivate your team and managers.

So far as it’s a brand-new care home, my favourite part has been bonding with my teammates, having a laugh, and learning everything together in our beautiful home. I can’t wait to meet all our new residents and spend time getting to know them – hopefully, I can find someone who can teach me to crochet.

Stacey Wakeling
Stacey Wakeling
Head Housekeeper

I’ve gained most of my housekeeping experience working in hotels and guest houses. I then moved into working in a small, private care home before joining Care UK in 2022. I really wanted to join Care UK when so many people told me what a great organisation it is to work for.

In this role it’s important to be organised, have an eye for detail, to understand infection prevention and control, and to be a good communicator. I need to liaise with colleagues across all departments to ensure everything runs smoothly. Just as important is being compassionate and empathetic towards residents and their families.

I’m committed to finding different ways to ensure that residents enjoy the best quality of life at Heathlands House. This is a wonderful home, with a fantastic team. We all help each other to do our best work for the residents.

Princess
Princess
Canine Relations Manager

I’m an ex-racing greyhound from Ireland and I was living at Woodgreen Animal Centre in Godmanchester when the residents at Heathlands House came in to look for a dog to rehome. Their search was even filmed for a Channel 4 programme. 

I was shy at first when I met everyone, but I soon warmed up when the dog treats came out! My first weeks were quite dramatic and included a suspected snake bite. I’ve also been diagnosed with epilepsy. However, everything’s okay now: a couple of tablets a day keeps the vet away!

I enjoy my daily walks with colleagues and residents, and I often go out with residents and their families when they visit. I’ve even been for sleepovers with a resident’s family member who misses having a dog of their own. Sharing my love is the least I can do for everyone now they’ve given me a forever home.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,325.00
Nursing Fees From / Price Per Week £1,500.00
Residential Dementia Fees From / Price Per Week £1,375.00
Respite Fees From / Price Per Week £1,535.00

Funding Types
Local Authority Cambridgeshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Menu Pink tick icon Sample-menu-1-prem.pdf Pink tick icon Sample-menu-1-core.pdf Pink tick icon Sample-menu-1-prem (1).pdf Pink tick icon Sample-menu-1-prem.pdf Pink tick icon Sample-menu-2-core.pdf Pink tick icon Sample-menu-3-prem.pdf Pink tick icon Sample-menu-6-prem.pdf
Our Photos
Activities Are So Important

The best care is personalised care. That’s why, when your loved one joins us at Heathlands House on Bullen Close, we’ll get to work learning all about their life, their interests and hobbies, the places they’ve lived and worked, their family and friends – and all the other things that they hold dear. Then we’ll plan activities to suit them. These might range from music sessions and quizzes, to pamper afternoons, live entertainment, outings, and dance classes.

When your loved one joins us we take the time to get to know them and create tailored care and lifestyle plans to suit them. Each resident has a life history book where we record their hobbies, family and friends, jobs, routines, holidays – even their favourite foods – all of which forms the basis of their care.

Our dedicated Lifestyle teams organises activities, entertainment, outings and experiences tailored to your loved one’s interests and hobbies. We also understand that group activities aren’t for everyone so we will spend one to one time with your loved one if that's what they'd prefer. 

When it comes to activities the sky is the limit! Our home has a different and ever-changing programme of activities including pub quizzes, afternoon teas, wine and cheese evenings, themed days, fundraising and even intergenerational activities!


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Music Therapy, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

Pets are allowed at managers discretion. 


Can You Bring Your Pet
Yes

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles.

Bullen Close
Cambridge
Cambridgeshire
CB1 8YU

Regulator: CQC

Current Ratings
Overall Inspected but not rated
Safe Inspected but not rated
Inspection Reports
Last inspected 1st February 2022
Last rated 11th February 2022
Reports

11th February 2022

Registration Date 29th July 2021
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Synagogue.

Nearby Services
Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Heathlands House

Heathlands House was given an overall rating of "Inspected but not rated" by the CQC in February 2022.
Heathlands House provides Nursing, Dementia, Respite and Residential care.
Heathlands House has 64 rooms.
Prices for Heathlands House start from £1,325.00 per week.
Heathlands House is owned by Care UK.
Yes. Heathlands House does offer Residential care.
Yes. Heathlands House does offer Respite care.
Yes. Heathlands House does provide care for people with Dementia.
Heathlands House comes under Cambridgeshire.
Heathlands House does not accept Local Authority clients.
Heathlands House accepts NHS Continuing Healthcare clients.
Sharlene Van Tonder is the manager of Heathlands House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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