Covent House
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Durham Road
Birtley
Gateshead
Tyne and Wear
DH3 2PF
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,175.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Tracy Dunkley is Care Home Manager at Covent House.
Tracy is a Learning Disability Nurse. I am a compassionate and dedicated home manager. I have a deep commitment to resident well-being. It is important for us to move the barriers to the service and for the care home to blossom into a warm and inviting haven, where residents thrive in an atmosphere of dignity, respect, and safety. I believe in instilling a culture of empathy among the staff, ensuring that every resident's unique needs are met with unwavering attention and care. I want our home to be a place where happiness, comfort, and quality of life flourish.
Outside of work I spend time with my daughter, our 2 Bedlington Terriers and my friends. I also like to spend time in the sun in Tunisia.
Built over five floors, Covent House provides 63 single en-suite bedrooms for residents, specialist in-house physiotherapy facilities including a hydrotherapy pool, and a range of leisure facilities and lounges for residents to enjoy and socialise with other residents, family and friends.
Additional facilities include a cinema, cafe, physiotherapy treatment room, laundry, a lift to all floors, lounges and dining rooms on all floors, and a quiet lounge located on each floor.
Externally, Covent House benefits from landscaped secluded gardens, with terraced areas, with seating and planted areas. There is also a roof garden – thought to be the first of its kind in the North East – with walking paths and planted raised beds. Covent House provides modern, tastefully decorated and furnished, welcoming and homely spaces for living, rehabilitation and relaxation.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Nursing Dementia / EMI, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Covent House is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
Built over five floors, Covent House provides 63 single en-suite bedrooms for residents, specialist in-house physiotherapy facilities including a hydrotherapy pool, and a range of leisure facilities and lounges for residents to enjoy and socialise with other residents, family and friends. Additional facilities include a cinema, cafe, physiotherapy treatment room, laundry, a lift to all floors, lounges and dining rooms on all floors, and a quiet lounge located on each floor. Externally, Covent House benefits from landscaped secluded gardens, with terraced areas, with seating and planted areas. There is also a roof garden – thought to be the first of its kind in the North East – with walking paths and planted raised beds. Covent House provides modern, tastefully decorated and furnished, welcoming and homely spaces for living, rehabilitation and relaxation. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 5 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Cinema, Hairdressers, Hydrotherapy Pool, Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
|---|
|
Built over five floors, Covent House provides 63 single en-suite bedrooms for residents. Each of the bedrooms feature specialist furniture and mobility aids where required to ensure the comfort and wellbeing of our residents. LCD televisions and unlimited internet access are standard, with residents encouraged to personalise their bedrooms and make Covent House their home. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 63 |
| Number Of Ensuite Rooms | 63 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,175.00 |
| Funding Types | |
|---|---|
| Local Authority | Gateshead |
| Region | North East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Our energy usage is well maintained.
| Activities Are So Important |
|---|
|
Residents can relax in the privacy of their bedroom or in any of Covent House’s communal lounges which offer a range of formal and informal spaces to gather, chat with other residents or family and friends and participate in activities and celebrations. The importance of independence is at the heart of Prestwick Care ethos and residents are encouraged to participate, where possible, in the many and varied activities which take place at Covent House. Activities include gentle exercise, physiotherapy, bingo, cards, cinema nights, carpet bowls, art classes and music, as well as celebrations for our residents and their families. |
| Our Photos |
|---|
| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
|
Are your windows double glazed? | Yes |
|
Do you use motion sensors? | Yes |
|
Is your boiler less than 15 years old? | Yes |
|
Do you use sensor taps to save water? | Yes |
|
Do you have an EPC rating? | Yes |
|
Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
|
Do you monitor your waste? | Yes |
|
Do you train your team on recycling practices? | Yes |
|
Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
|
Do you use online rotas? | Yes |
|
Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
|
Do you compost? | Yes |
Durham Road
Birtley
Gateshead
Tyne and Wear
DH3 2PF
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Good |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 30th May 2023 |
| Last rated | 16th August 2023 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 16th June 2011 |
| Service Provider | Malhotra Care Homes Limited, NE1 1UQ |
Covent House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Car Park. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Church, Golf Club, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Covent House
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