Burcot Grange

23 Greenhill
B60 1BJ


Tel: 0121 445 5552

Care Provider: Burcot Grange Care Home Limited

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Care Type Care Home
Care Category Dementia, Respite, Residential.
Availability Call for details
Overall CQC Rating Outstanding
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Meet The Manager

Victoria Osborne is General Manager at Burcot Grange.

I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.

Victoria Osborne

At Burcot Grange, we have the expertise and facilities to take care of you or your loved one whether you seek the companionship and stimulation of day care, a comfortable home and help with everyday tasks, or specialised dementia care. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.

Our friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, we are the difference in the lives of every individual within our care.

Unlike most care homes, our team don’t just love making a difference, they fall in love with this place too. Perhaps that explains why some members of our team have been with us since we opened our doors over 25 years ago.

Originally built in 1890, Burcot Grange is an elegant, sympathetically restored Victorian house standing in five acres of much-admired grounds. It offers a unique blend of luxury country house living together with expert 24-hour care. The traditional black and white exterior is matched by the fine interior, rich with carefully carved black oak and ornate stained glass, and a fireside lounge with open log fires in the winter months.

There are 36 rooms in total, including spacious en-suite rooms and independent living suites, and extended state-of-the-art facilities. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care.

Enjoying a peaceful village location, Burcot Grange nestles within its own perfectly maintained lawns and gardens. Burcot itself is noted for its combination of rural village life with charm and character. It has a warm, traditional English community with a village hall at its heart, which welcomes residents to its activities, from village fetes to flower shows and barn dances. The home is close to the town of Bromsgrove and its range of amenities.

At Burcot Grange you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative.
Disability Support Physical Disability.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Elderly Frail.
Respite Care Yes
Minimum Age

Our Building and Facilities

The village of Burcot is noted for its rural charm and character and, of course, its shortbread. It has a warm, traditional English community with a village hall at its heart, which welcomes residents to its activities, from village fetes to flower shows and barn dances. The home is close to the town of Bromsgrove and its range of amenities.

Burcot Grange sits in five acres of perfectly maintained lawns and gardens. Its traditional black and white Victorian façade is matched by a luxurious country house interior, with a wooden panelled reception area, stained glass windows and a fireside lounge with open log fires in the winter months. There are 36 rooms in total, including spacious en-suite rooms, independent living suites and extended state-of-the-art facilities.

Catch up with guests or fellow residents for a tasty treat in our conservatory, garden room or fireside lounge, enjoy a glass of wine or two and sample our delicious menu of seasonal, home-cooked food in our sociable dining room.

Happy hour in our garden room feels extra special in the summer months when we spill out onto the patio overlooking the fishpond, enjoying the company of our fellow residents along with their family and friends. In winter, you’ll be naturally drawn to our fireside lounge, which enjoys panoramic views of the front gardens and driveway.

There’s a hairdressing and beauty salon if you feel like being pampered, or simply relax at a film screening in the Fireside Lounge. Activities take place in many of the communal spaces where we cater for a wide range of interests. Green-fingered residents can pursue their passion for horticulture in the large greenhouse in the gardens.

Please follow the link below to view our virtual tour:


The Year Our Home Was Built
1 Jan 1890

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory.

What Else Do We Provide
Beauty Salon, Hairdressers, Minibus, Lift.

Our Garden
Communal Garden, Scenic Views, Communal Patio, Pond or Lake.

Our Photos


There are 36 rooms in total, including spacious en-suite rooms, independent living suites and extended state-of-the-art facilities.

About Our Rooms
Number Of Rooms 40

Type Of Room
Single Room, Apartment.

Room Features
Furnished, Garden View.

Room Facilities
Freeview TV, Telephone Point, Internet Access.

Our Photos

Every person is special and unique. It follows that every person has slightly different needs. At Burcot Grange we offer non-residential day care, short-term respite care, residential care and specialised dementia care.

We are determined to be the difference in senior care, both in the luxurious quality of our home and the outstanding care we provide.

It’s all about you. Our personalised care plans are shaped around the needs of each individual we look after – everything from the meals you enjoy to the hobbies you love and your personal routines.

Whether you need simple support with daily activities such as mobility, washing or dressing, or more complex round-the-clock care, our compassionate team are always on hand to assist you, and offer reassurance and advice to family members.

Our Carers
Lisa Tooker
Lisa Tooker
Deputy Manager

I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family. I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.

I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.

Ailean Henry
Ailean Henry
Head of Activities

I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is.

We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. 

I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing. I was the first full-time complementary therapist in the country, and I was privileged to work within units and homes to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

Tom Swire
Tom Swire

I am responsible for managing a wide range of functions within the two care homes; from Human Resources, to Payroll and Finance. I take great pride in ensuring everything we do is client and team focused, ensuring that safety and service levels are met to a high standard at all times.

Having come from a legal background, my experience to date is very much rooted within detail and ensuring relevant legislation is adhered to. Having started working in the care sector, I am thrilled to be picking up on aspects of care and care practices that ensure our residents are receiving the best possible care.

My out of work interests lie in outdoor activities, such as mountain biking, hiking, skiing; and making quality time with friends and family.

Kiran Chaggar
Kiran Chaggar
Home Admissions Advisor

The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.

Donna Lackey
Donna Lackey

I work as part of an administration team headed by an administration manager. I also work on the reception at Burcot Grange. My job is different every day. I deal with payroll, human resources, answering the telephone, replying to emails, greeting relatives and friends of our residents, chatting with residents and guests and helping in any way that I can.

I have worked at Burcot Grange for one year and am very much enjoying my time here. Previously I worked within schools in Worcestershire, for many years, as a Special Needs Teaching Assistant. I gained my Level 1 and Level 2 qualifications whilst working within schools. Coming to Burcot Grange was something new, as I had not worked in care before, but a decision that I will always be glad I made.

Tess Davey
Tess Davey
Head Housekeeper

My responsibility and my team on Burcot Grange are to make sure our residents are happy with the high standards provided with all the housekeeping and laundry facilities.
I am passionate to providing outstanding hospitality and making a difference to the resident’s lives.

I joined Burcot Grange a 5 years ago as a member of the Housekeeper team. For the last couple of years, I’ve been helping and supporting different departments and I really enjoy it.
I had the opportunity to apply for Head Housekeeper at the end of 2018, and it has been such a rewarding role so far. Its gives me such a good feeling when our residents are smiling and happy.

Dave Wilkes
Dave Wilkes
Head of Maintenance

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

I have two grown up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

The Importance Of Meal Times

We wouldn’t call our food restaurant standard because we aim for something more personal. At Cinnamon we believe in delicious, home-cooked food, attentive service and understanding what each resident enjoys. Every meal we serve has to be something we’d be proud to present to our nearest and dearest at a special family gathering.

Our restaurant menu evolves with the changing seasons and tastes of our residents who help to plan each meal by offering our chefs feedback and ideas. From the quality of the fresh, locally sourced ingredients and nutritional balance to the attractive presentation, we’re there to listen and make sure that each meal feels like something special, not an afterthought.

Relax and enjoy yourself in our sociable residents’ dining rooms or take an active part preparing food in our life skill kitchens. Enjoy a healthy snack in the comfort of your en-suite room. Catch up with guests or fellow residents over a tasty treat in our comfortable lounges and cheery cafés. And if you’re hungry later on, there’s always a selection of fruit, snacks and hot and cold drinks to enjoy.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

Activities take place in many of the communal spaces where we cater for a wide range of interests. Green-fingered residents can pursue their passion for horticulture in the large greenhouse in the gardens.

Having our own transport opens up opportunities for days out to the many local attractions in and around Burcot. Whether it’s for a local pint down at The Vic, a fish supper from Barnt Green’s finest chippie, or one of our many trips to the countless gardens, museums and galleries nearby, every single outing – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy.

We have fun and games every day, from traditional word games, quizzes and board games to original games devised by our Activities Team to keep our residents in touch with modern life. Cooking, baking, and arts and crafts sessions ensure that our residents continue to express their creativity. Flower arranging and gardening – in groups, with local schoolchildren or tabletop gardening all year round – keep our residents connected with the great outdoors.

Our Photos

Activities At Home
Music, Singing, Gardening, Crafts, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions, Pub, Park.

23 Greenhill
B60 1BJ

Category Rating
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/8f1fed22-33b1-42a4-a1f5-b69b91ec3551
Report Published 18th October 2019
Registration Date 8th May 2015
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church.

Nearby Services
Garden Centre.

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