We understand that not one care plan fits all. Daily services can include anything from meal preparation, hygiene, cleaning, and supervision. We will take the time to get to know you and develop an individualized care plan that fits your specific needs.
We involve the family when discussing a Support Plan as it is very important that the people that know the Service User best have a say about what care is required.
The family know better than we do
We give family members access to support plans through the Family Web Portal "Birdie"
With Birdie you can see which carers are attending your loved one and what times, you can see what care has been given.
You can see the carer comments and any concerns raised.
You have complete visibility of the care call as it happens
And importantly you as a family decides which members of the family can see this information