Brockhampton
Brockhampton
Hereford
Herefordshire
HR1 4TQ
Care Type | Care Home |
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Care Category | Nursing | Dementia | Respite |
Availability | Call for details |
Live Rating | 4.89 |
Weekly Prices From | £1,280.00 |
Regulator's Rating | Requires Improvement |
Suzanne Park is Home Manager at Brockhampton Court Nursing Home.
Brockhampton Court Nursing Home prides itself on delivering the finest standards of nursing, residential and palliative care. Striving to offer a home away from home for our residents, Brockhampton Court is a care home located in Brockhampton, just outside the village of Fownhope, between Hereford and Ross-on-Wye about 5miles from the M50 motorway.
Response from Brockhampton Court to the CQC Inspection Report that was carried out on the 25th July 2022.
We thank the CQC for coming to inspect our home and realise how important it is for the CQC to inspect for safety monitoring, a well-led team, good infection control and other work practices.
As a small independent care home established 30 years ago, kindness, care and a happy environment is also very high in our priorities for our residents and staff.
There were many positive points raised by the inspector. It was lovely to read a report that stated so many of the staff (many of whom have worked for 20 years with us) and our residents’ families said how delighted they were with our home that provides great care, kindness, wonderful food, and an excellent entertainment programme.
There were positive comments from residents regarding recruitment such as “supported by a consistent group of permanent and agency staff who knew them well to ensure continuity of care” and “staff were recruited safely”,
Residents said that they feel safe and made the following comments: “I feel very safe, they (staff) are very careful and caring”, “the staff are all lovely, polite, and helpful” and “we feel listened to”.
Other comments by the CQC included ‘sufficient infection prevention and control arrangements’, ‘sufficient staff to meet the resident’s needs’, ‘residents were supported to have choice and control of their lives’, ‘there was a positive person-centred culture in the home’ and ‘the provider worked in partnership with other professionals’.
The CQC did highlight that there were some environmental aspects that required action as well as concerns raised about certain medicines not being managed and stored in a safe way. We took all these points very seriously and took action to mitigate immediate risk as follows:
Some of the windows already had window restrictors on them. However, they required updating. This has been carried out. The Health and Safety window checks now include window restrictors.
The CQC pointed out that the sluice rooms were unsafe as they were unlocked. All sluice rooms are now inaccessible and have coded keypads fitted.
Previously the CQC had said that the balcony on the flat roof area required a barrier to reduce the risk of people falling from height. A company came and fitted a barrier which was the legal limit of 1100mm from ground level. However, during the inspection the CQC commented that there was a potential risk of people using the furniture or gaining a foothold on the original wall, to scale the barrier. We have restricted access to the flat roof and are awaiting the fitting of a glass balustrade.
Communal bathrooms had hot pipes exposed. The bathrooms are all assisted. The pipes in the communal bathrooms now have lagging.
Medicines were not managed and stored in a safe way. All medication errors will be fully investigated and will include a root cause analysis (if required), an action plan and learning outcomes.
Two nurses check the CD medication weekly.
We are looking into an Electronic Medication Administration Record System (eMAR). This system increases resident safety and improves care home efficiency. The benefits of eMAR are safe medication administration, improves accuracy, reduces risk of medication errors, and monitors the resident’s wellbeing.
The Specialist Clinical Care Home Pharmacist NHS Herefordshire and Worcestershire Health & Care carried out a medication inspection in August. A meeting is being arranged for the Pharmacist to come to Brockhampton Court to meet our new Manager. The Home Manager has an appointment with the local surgery GP to discuss escalation protocols and processes.
The CQC mentioned a serious injury from a fall in June 2020. We have spoken to the family of the resident involved who were contacted in September 2021 and have not heard anything since. The resident was the mother-in-law of the family in question, whose mother has been at Brockhampton Court for several years. The family are very happy with the home.
Although we have had a Home Manager at Brockhampton Court we have not had a Registered Manager in place for 18 months. However, Wendy Moorcroft, our new Home Manager, who joined us at the beginning of November, is in the process of applying for her CQC registration. It is important to us to ensure that the residents and their families are reassured that Wendy and the team are working very hard to keep the home safe and are providing a high standard of quality care.
Please feel free to contact us if you wish to discuss the CQC Inspection report.
From the 4th October this year, we have had a digital reception that shows we have had 285 visitors to the home to the 1st December who have given us predominately five star reviews for ‘safe’ and ‘well-led’.
Care Options | We Can Provide |
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Support For | Companionship, Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Physiotherapy, Rehabilitation, Support for Couples. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter, Injection, Suppository. |
Nursing Specialisms | Bariatric care, Cancer, Crohns, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis. |
Type Of Dementia | Mild Dementia. |
Dementia Behaviour | Mild Forgetfulness. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
What we're doing to keep residents & visitors safe | ||
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Contact with relatives and friends is fundamental to care home residents' health and wellbeing and visiting should be encouraged. There should not normally be any restrictions to visits into or out of the care home. The right to private and family life is a human right protected in law (Article 8 of the European Convention on Human Rights). When the home is not in outbreak, 2 visitors, at a time, can visit in the resident's room. Tea and cake are permitted but no main meals, at this time. All visitors are asked to wear a face mask when visiting, particularly when moving through the home. Individual approaches may be needed as the wearing of face masks may cause distress to some residents. In circumstances where wearing a face mask causes distress to a resident, face masks may be removed when the visit is not in a communal area of the care home. Removal of the mask in non-communal areas may also be considered following a risk assessment if it is hindering communication, or in the case that the visitor is eating or drinking. However, other mitigations should be considered, including limiting close contact and increased ventilation (while maintaining a comfortable temperature). More information available here. |
Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
View the provider’s latest Inspection Reports. |
Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
Minimum Age |
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18 |
LGBTQ Welcome |
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Yes |
Our Building and Facilities |
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REST AREAS Dining Rooms GARDENS |
Is Our Home Purpose Built |
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No |
How Many Floors We Have |
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3 |
Who Owns Our Building |
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Private |
Communal Rooms |
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Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Beauty Salon, Chiropodist, GP, Hairdressers, Library, Lift, Optician, Physiotherapy. |
Our Garden |
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Communal Garden, Communal Patio, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
How 'Smart' Are We? |
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Biomass Heating, Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Solar Panel Heating. |
Our Photos |
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Description |
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Our care home has 46 bedrooms all with en-suites, with personal Telephones, Wi-Fi, Television, and 24-hour call system. We offer a choice of single and double rooms, all with extensive views of the gardens, grounds, and surrounding countryside. We invite residents to personalise their rooms with their own furnishings, pictures etc. |
About Our Rooms | |
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Number Of Rooms | 46 |
Number Of Ensuite Rooms | 46 |
We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. |
Type Of Room |
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Double Room, Single Room. |
Room Features |
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Furnished, Garden View. |
Room Facilities |
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Alarm, Freeview TV, Fridge, Internet Access, Telephone Point, Wifi. |
Our Photos |
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Weekly Fees Start From | Fee |
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Residential Fees From / Price Per Week | £1,280.00 |
Nursing Fees From / Price Per Week | £1,280.00 |
Respite Fees From / Price Per Week | £1,280.00 |
Funding Types | |
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Local Authority | Herefordshire, County of |
Region | West Midlands |
We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | Yes |
We Accept NHS Continuing Healthcare | Yes |
We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
Styles of Food |
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Dining Locations |
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Dining Styles |
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Hospitality |
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Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
Our Photos |
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Timetables |
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snow white poster (2).jpg Reindeer poster.jpg |
Activities At Home |
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1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
Activities Outside Our Home |
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Garden Centre, Local Tourist Attractions, Park, Shopping Centre. |
Our Pets |
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Visitors with pets are always popular with residents and are welcome to explore our grounds and enjoy our Victorian boat swing. |
Can You Bring Your Pet |
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Yes |
We Welcome |
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Dogs. |
Brockhampton
Brockhampton
Hereford
Herefordshire
HR1 4TQ
Current Ratings | |
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Overall | Requires Improvement |
Safe | Requires Improvement |
Well Led | Requires Improvement |
Caring | Good |
Responsive | Good |
Effective | Good |
Inspection Reports | |
Last rated | 1st December 2022 |
Current Report |
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Historic Reports |
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Registration Date | 22nd August 2023 |
Transport |
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Car Park, Car Park on-site. |
Places of Worship |
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Anglican Church. |
Nearby Services |
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Church, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
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