Brockhampton Court Nursing Home

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Brockhampton
Brockhampton
Hereford
Herefordshire
HR1 4TQ

Website

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Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Call for details
Live Rating
4.90
Weekly Prices From £1,280.00
Regulator's Rating Requires Improvement
Meet The Manager

Suzanne Park is Home Manager at Brockhampton Court Nursing Home.

Brockhampton Court Nursing Home prides itself on delivering the finest standards of nursing, residential and palliative care. Striving to offer a home away from home for our residents, Brockhampton Court is a care home located in Brockhampton, just outside the village of Fownhope, between Hereford and Ross-on-Wye about 5miles from the M50 motorway.

Response from Brockhampton Court to the CQC Inspection Report that was carried out on the 25th July 2022.

We thank the CQC for coming to inspect our home and realise how important it is for the CQC to inspect for safety monitoring, a well-led team, good infection control and other work practices.

As a small independent care home established 30 years ago, kindness, care and a happy environment is also very high in our priorities for our residents and staff.

There were many positive points raised by the inspector.  It was lovely to read a report that stated so many of the staff (many of whom have worked for 20 years with us) and our residents’ families said how delighted they were with our home that provides great care, kindness, wonderful food, and an excellent entertainment programme.

There were positive comments from residents regarding recruitment such as “supported by a consistent group of permanent and agency staff who knew them well to ensure continuity of care” and “staff were recruited safely”,

Residents said that they feel safe and made the following comments: “I feel very safe, they (staff) are very careful and caring”, “the staff are all lovely, polite, and helpful” and “we feel listened to”.   

Other comments by the CQC included ‘sufficient infection prevention and control arrangements’, ‘sufficient staff to meet the resident’s needs’, ‘residents were supported to have choice and control of their lives’, ‘there was a positive person-centred culture in the home’ and ‘the provider worked in partnership with other professionals’.

The CQC did highlight that there were some environmental aspects that required action as well as concerns raised about certain medicines not being managed and stored in a safe way.  We took all these points very seriously and took action to mitigate immediate risk as follows:

Some of the windows already had window restrictors on them.  However, they required updating.  This has been carried out.  The Health and Safety window checks now include window restrictors.

The CQC pointed out that the sluice rooms were unsafe as they were unlocked.  All sluice rooms are now inaccessible and have coded keypads fitted.

Previously the CQC had said that the balcony on the flat roof area required a barrier to reduce the risk of people falling from height.  A company came and fitted a barrier which was the legal limit of 1100mm from ground level.  However, during the inspection the CQC commented that there was a potential risk of people using the furniture or gaining a foothold on the original wall, to scale the barrier.  We have restricted access to the flat roof and are awaiting the fitting of a glass balustrade.

Communal bathrooms had hot pipes exposed.  The bathrooms are all assisted.  The pipes in the communal bathrooms now have lagging.

Medicines were not managed and stored in a safe way.  All medication errors will be fully investigated and will include a root cause analysis (if required), an action plan and learning outcomes. 

Two nurses check the CD medication weekly. 

We are looking into an Electronic Medication Administration Record System (eMAR).  This system increases resident safety and improves care home efficiency.  The benefits of eMAR are safe medication administration, improves accuracy, reduces risk of medication errors, and monitors the resident’s wellbeing. 

The Specialist Clinical Care Home Pharmacist NHS Herefordshire and Worcestershire Health & Care carried out a medication inspection in August.  A meeting is being arranged for the Pharmacist to come to Brockhampton Court to meet our new Manager.  The Home Manager has an appointment with the local surgery GP to discuss escalation protocols and processes.    

The CQC mentioned a serious injury from a fall in June 2020.  We have spoken to the family of the resident involved who were contacted in September 2021 and have not heard anything since.  The resident was the mother-in-law of the family in question, whose mother has been at Brockhampton Court for several years.  The family are very happy with the home.

Although we have had a Home Manager at Brockhampton Court we have not had a Registered Manager in place for 18 months.  However, Wendy Moorcroft, our new Home Manager, who joined us at the beginning of November, is in the process of applying for her CQC registration.  It is important to us to ensure that the residents and their families are reassured that Wendy and the team are working very hard to keep the home safe and are providing a high standard of quality care.

Please feel free to contact us if you wish to discuss the CQC Inspection report.

From the 4th October this year, we have had a digital reception that shows we have had 285 visitors to the home to the 1st December who have given us predominately five star reviews for ‘safe’ and ‘well-led’.


Brockhampton Court Promo
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Brockhampton Court Nursing Home Brockhampton Court Nursing Home 01989 740239 Brockhampton, Brockhampton, Hereford, Herefordshire, HR1 4TQ
Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Physiotherapy, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Crohns, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia.
Dementia Behaviour Mild Forgetfulness.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Contact with relatives and friends is fundamental to care home residents' health and wellbeing and visiting should be encouraged. There should not normally be any restrictions to visits into or out of the care home. The right to private and family life is a human right protected in law (Article 8 of the European Convention on Human Rights). When the home is not in outbreak, 2 visitors, at a time, can visit in the resident's room. Tea and cake are permitted but no main meals, at this time.

Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they should avoid the care home until at least 5 days after they feel better.

All visitors are asked to wear a face mask when visiting, particularly when moving through the home. Individual approaches may be needed as the wearing of face masks may cause distress to some residents. In circumstances where wearing a face mask causes distress to a resident, face masks may be removed when the visit is not in a communal area of the care home. Removal of the mask in non-communal areas may also be considered following a risk assessment if it is hindering communication, or in the case that the visitor is eating or drinking. However, other mitigations should be considered, including limiting close contact and increased ventilation (while maintaining a comfortable temperature).

More information available here.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
To view the provider’s latest Inspection Reports, Click here.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
18

LGBTQ Welcome
Yes
Our Building and Facilities

REST AREAS

Our large care home offers a wide range of communal areas. While our ballroom is ideal for hosting celebrations and parties. The main hall is a wonderful place to relax on quieter days, whether you want to play Scrabble, read the paper, or simply meet up and chat with friends and relatives. The main hall resident's can sit around the fire.

We also have several rest areas. The Library is a smaller relaxing room in which resident's can enjoy Brockhampton Court. Upstairs in the main house, there is also a galleried library, and in the new wing, we have a spacious and light conservatory. Residents and visitors can help themselves to complimentary drinks and homemade shortbread in these communal areas.

Dining Rooms

Most of our residents choose where they dine daily for their meals. Residents may choose to dine in our elegant, paneled dining room if they wish to do so, or in the privacy and comfort of their own rooms, if they prefer.

Family and guests are always welcome to visit and join us for meals on any day of their choosing (Covid status permitting). We respectfully request 24 hours’ notice to enable the kitchen staff to cater for adequate numbers.

Dining is also available on our beautiful Gallery with wonderful views of the surrounding countryside, Families and visitor's can also join resident's in our Conservatory, for birthday celebrations and other events (Covid status permitting).

GARDENS

Set in 10 acres of landscaped grounds in the glorious Herefordshire countryside, Brockhampton Court offers well-established gardens for residents and their visitors to enjoy. Our grounds include manicured gardens, a gazebo, a Victorian thatched summerhouse. Also, our pond contains an ornamental fountain, we have a Victorian wooden boat swing for visiting children to enjoy.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, GP, Hairdressers, Library, Lift, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Biomass Heating, Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Solar Panel Heating.

Our Photos

Description

Our care home has 46 bedrooms all with en-suites, with personal Telephones, Wi-Fi, Television, and 24-hour call system. We offer a choice of single and double rooms, all with extensive views of the gardens, grounds, and surrounding countryside. We invite residents to personalise their rooms with their own furnishings, pictures etc.


About Our Rooms
Number Of Rooms 46
Number Of Ensuite Rooms 46
We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms.

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Freeview TV, Fridge, Internet Access, Telephone Point, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,280.00
Nursing Fees From / Price Per Week £1,280.00
Respite Fees From / Price Per Week £1,280.00

Funding Types
Local Authority Herefordshire, County of
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner Pink tick icon Restaurant
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Our Photos

Timetables
snow white poster (2).jpg Reindeer poster.jpg

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Shopping Centre.
Our Pets

Visitors with pets are always popular with residents and are welcome to explore our grounds and enjoy our Victorian boat swing.


Can You Bring Your Pet
Yes

We Welcome
Dogs.

Brockhampton
Brockhampton
Hereford
Herefordshire
HR1 4TQ

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last rated 1st December 2022
Current Report

Brockhampton Court Nursing Home Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Brockhampton Court Nursing Home Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 22nd August 2023
Transport
Car Park, Car Park on-site.

Places of Worship
Anglican Church.

Nearby Services
Church, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery.

Frequently asked questions about Brockhampton Court Nursing Home

Brockhampton Court Nursing Home was given an overall rating of "Requires Improvement" by the CQC in December 2022.
Brockhampton Court Nursing Home provides Nursing, Dementia and Respite care.
Prices for Brockhampton Court Nursing Home start from £1,280.00 per week.
No. Brockhampton Court Nursing Home does not offer Residential care.
Yes. Brockhampton Court Nursing Home does offer Respite care.
Yes. Brockhampton Court Nursing Home does provide care for people with Dementia.
Brockhampton Court Nursing Home comes under Herefordshire, County of.
Brockhampton Court Nursing Home accepts Local Authority clients.
Brockhampton Court Nursing Home accepts NHS Continuing Healthcare clients.
Suzanne Park is the manager of Brockhampton Court Nursing Home.

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