Queensway House

Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

Website

Tel: 01442 266088

Email: queensway@goldcarehomes.com

Care Provider: GCH (Hertfordshire) Ltd

Care Type Care Home
Care Category Dementia, Respite, Residential.
Availability Call for details
Overall CQC Rating Good
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Meet The Manager

Julie Canale is Care Home Manager at Queensway House.

Julie has spent a large part of her life between France, Switzerland and Africa. She returned to the UK in 2010 and began her career in care. Julie has obtained Cert Mental Health, Cert H & S and Diploma H&S. She has also completed Manual Handling L3, Medication L2, Dementia L2, NVQ Assessor, PTTLS, and Registered Home Managers Award L5. Julie is a proud Dementia Champion at Gold Care Homes.

Julie Canale

Queensway House offers first class care for residents over 65. Located in Hemel Hempstead, Queensway is located near to major shopping centres as well as major transport hubs. The home also benefits from substantial grounds which are often used for outdoor activities. Each one of our residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Visit our home and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep our residents busy. Of course, the best way to see the superb care and wonderful facilities we offer is to visit for yourself, meet our care team and see why we believe that Queensway House is uniquely placed to deliver graceful, caring living. Queensway Home offers a varied range of services

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, End Of Life, Convalesence.
Disability Support Physical Disability, Physically Frail.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age
65

Our Building and Facilities

Located in Hemel Hempstead, Queensway is located near to major shopping centres as well as major transport hubs. The home also benefits from substantial grounds which are often used for outdoor activities.

The wonderful facilities at Queensway House make a world of difference to our residents. Whether it’s chatting in the café, pottering around the garden or relaxing in the Namaste Lounge, there really is a favourite place for everyone. 


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Coffee Shop / Café.

What Else Do We Provide
Chiropodist, Optician, Dentist, Coffee Shop, Hairdressers, Cinema, Minibus.

Our Garden
Communal Garden, Seating, Wheelchair Friendly Access, Sensory Garden.

Brochures
Hertfordshire_BROCHURE_Final_311018.pdf

Our Photos

Description

Rooms vary in style and facilities across our Hertfordshire homes, but the majority offer en-suite facilities, views of our landscaped gardens, TV and telephone points, single or double sized rooms, welcome toiletries upon arrival and modern bedroom furniture.

For residents wishing to upgrade their room experience to include dedicated internet service, movies on demand, private phone line/mobile, large flat screen (and more), speak to our Care Home Manager regarding the Gold Care Plus and Platinum room packages. We have a limited number of beds available for local authority funded clients, please contact the home directly for availability and price list.


Type Of Room
Single Room, Double Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point, Internet Access, Alarm.

Our Photos
Description

We take as much care of our staff as we do of our residents. Delivering excellent care is key at Gold Care Homes. It motivates the way we invest, train and measure staff wellbeing. This ensures our entire workforce is fully engaged and is driving towards our corporate goals.

We are active in pursuing a fully dedicated workforce and monitor the feedback of our staff through an annual Health and Happiness survey. After all, a happy workforce provides a happy service! We use a range of corporate initiatives to support staff engagement levels including: involving our staff when developing individual care home strategies, investment in training and development, identifying future stars in the business as well as regular social events. We recently launched our very own Dragons Dens style ideas forum, where staff, residents and their families can present their ideas to promote efficiency and improve the experience of our residents.

To us, each and every resident is an individual. Each has his or her own life story. Each has their own likes and dislikes. Each has their own way of living. All of our residents enjoy their own care plan, tailored specifically for them. This allows us to build their care around their preferences, lifestyles and routines. It’s all part of our philosophy to see the person for who they are, not masked by age or condition. Everything we do is driven by this genuinely caring, person-centred approach.


Funding Types
Local Authority Hertfordshire
Region East
We Accept Local Authority Funding Yes

The Importance Of Meal Times

Our food service has been designed to replicate a home setting. The food has been specially selected to ensure our residents receive the right balance of nutrients while still appeasing to the varied taste buds on offer. 

Whether it’s a late morning breakfast or an early dinner on the garden green, our in house food specialists will ensure every meal is an experience not to forget.

Every meal we produce for our residents reflects their own specific dietary needs as laid out in their care plan. It’s a cornerstone of our care policy and key to our person centred approach. Besides the regular meal times, our food specialists regularly organise bespoke eating experiences, from outdoor BBQs to baking specialist cakes and cookies – not forgetting the staff bake off where our residents are our judges!

Our food specialists also go the extra mile for special days such as anniversaries, birthdays and cultural holidays. Restaurant experiences are also available for when visitors wish to eat private meals with their loved ones.

Visitors are also free to try our meals - just ask our Care Home Manager for a free tasting session.


We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

Our Activities Co-ordinators play  a fundamental part in delivering our mission of enhancing the lives of our residents by creating a fun  and hugely varied programme for everyone to participate. A great source of fun and laughter, our range of activities really help each resident live their life to the full. Here at Gold Care Homes, we  believe independent activity, hobbies and day to day chores boost self confidence. By taking the time to understand each residents capabilities, we’re able to build a personalized activity plan.

Our aim is to create a programme that encourages as much interaction and enjoyment as possible.  As you’d expect, most activities are indoors. However, when the weather  permits, we make the most of our lovely outdoor patio areas and landscaped gardens. 

We regularly arrange local and national trips to popular attractions – our recent trip to St Albans Cathedral was a firm favourite!


Our Photos

Timetables
Example week for resident.PNG

Activities At Home
Music, Singing, Painting, Cooking, Quiz Games, Pet Therapy, Crafts, Board Games, Exercise Class, Crosswords, Word Games, Excursions, Animal Petting, 1 to 1 Activities, Dancing, Card Games, Themed Events, Birthday Celebrations, Visiting Entertainment, Bingo.

Activities Outside Our Home
Local Tourist Attractions, Shopping, Theatre.
Can You Bring Your Pet
Yes

Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

Category Rating
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/5dabccbc-4db8-4628-ab20-ef5a73753cb9
Report Published 11th January 2019
Registration Date 8th May 2017
Transport
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church.

Nearby Services
Shops.

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