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Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

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Profile Strength
Excellent 94%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,200.00
Regulator's Rating Good
Meet The Manager

Suran Wije is Care Home Manager at Queensway House.

Suran is passionate about providing residents and their families with the highest standards of person-centered care to ensure Queensway feels like a home from home. Suran strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Queensway House offers first class care for residents over 65. Located in Hemel Hempstead, Queensway is located near to major shopping centres as well as major transport hubs. The home also benefits from substantial grounds which are often used for outdoor activities. Each one of our residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Visit our home and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep our residents busy. Of course, the best way to see the superb care and wonderful facilities we offer is to visit for yourself, meet our care team and see why we believe that Queensway House is uniquely placed to deliver graceful, caring living. Queensway Home offers a varied range of services


Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Heart Disease, Pain Management, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Gold Care Homes remains committed to ensuring all of our residents, loved ones, and hardworking members of staff are protected against the COVID-19 pandemic. All Gold Care Homes’ homes completed their second round of vaccinations. Our care homes have now begun the process of offering the booster vaccine to all residents.

The legislation makes vaccination mandatory for anyone who works in a care home, whatever their role. All care home residents will now be required to nominate up to 3 visitors who can enter the care home for regular visits. Visits must still be pre-booked, and visitors must test negative for COVID-19 at the start of the visit.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

WE have a weather proof pod with intercom to have window visits for our guests to see their love ones.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

No, our care does not have WiFi in residents’ rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
Resident Agreement (Updated April 2019).doc
Our Building and Facilities

Located in Hemel Hempstead, Queensway is located near to major shopping centres as well as major transport hubs. The home also benefits from substantial grounds which are often used for outdoor activities.

The wonderful facilities at Queensway House make a world of difference to our residents. Whether it’s chatting in the café, pottering around the garden or relaxing in the Namaste Lounge, there really is a favourite place for everyone. 


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Chiropodist, Cinema, Coffee Shop, Dentist, Hairdressers, Minibus, Optician.

Our Garden
Communal Garden, Seating, Sensory Garden, Wheelchair Friendly Access.

Brochures
Hertfordshire_BROCHURE_Final_311018.pdf

Our Photos

Description

Rooms vary in style and facilities across our Hertfordshire homes, but the majority offer en-suite facilities, views of our landscaped gardens, TV and telephone points, single or double sized rooms, welcome toiletries upon arrival and modern bedroom furniture.



About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 78

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Internet Access, Telephone Point.

Our Photos
Description

We take as much care of our staff as we do of our residents. Delivering excellent care is key at Gold Care Homes. It motivates the way we invest, train and measure staff wellbeing. This ensures our entire workforce is fully engaged and is driving towards our corporate goals.

We are active in pursuing a fully dedicated workforce and monitor the feedback of our staff through an annual Health and Happiness survey. After all, a happy workforce provides a happy service! We use a range of corporate initiatives to support staff engagement levels including: involving our staff when developing individual care home strategies, investment in training and development, identifying future stars in the business as well as regular social events. We recently launched our very own Dragons Dens style ideas forum, where staff, residents and their families can present their ideas to promote efficiency and improve the experience of our residents.

To us, each and every resident is an individual. Each has his or her own life story. Each has their own likes and dislikes. Each has their own way of living. All of our residents enjoy their own care plan, tailored specifically for them. This allows us to build their care around their preferences, lifestyles and routines. It’s all part of our philosophy to see the person for who they are, not masked by age or condition. Everything we do is driven by this genuinely caring, person-centred approach.


Our Team
Matteo Manuguerra
Matteo Manuguerra
Deputy Home Manager

Matteo is passionate about providing residents and their families with the highest standards of person-centered care to ensure Queensway feels like a home from home. Matteo strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Suran Wije
Suran Wije
Care Home Manager

Suran is passionate about providing residents and their families with the highest standards of person-centered care to ensure Queensway feels like a home from home. Suran strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Julie Ricci
Julie Ricci
Business Manager


Chipo Sanyanagore
Chipo Sanyanagore
Nurse
Sally Masterson
Sally Masterson
Admin

I joined Queensway house in June 2021, I am so impressed with the care and compassion shown by the staff towards the residents. I feel that I am part of a great team.

Sian & Carrie
Sian & Carrie
Activity Coordinators

Meet our Activity Care Coordinator Sian & Carrie always have the song to sing to our precious residents.

Paul Bailey
Paul Bailey
Maintenance Operative
KIm,Lynda, Ann, Bernie, Kat & Nadia
KIm,Lynda, Ann, Bernie, Kat & Nadia
Housekeeping staff

Our lovely ladies we cannot live without, our frontliners, without them team will never be a team.

Georgia Nikolarou
Georgia Nikolarou
Senior Carer

I really like working here at Queensway, i'm happy when they are happy.

Giving all i can to support them with their needs.

I also enjoy working with our team on every shift


Eric Damoah
Eric Damoah
Chef
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,200.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining
Dining Styles Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

Our Activities Co-ordinators play  a fundamental part in delivering our mission of enhancing the lives of our residents by creating a fun  and hugely varied programme for everyone to participate. A great source of fun and laughter, our range of activities really help each resident live their life to the full. Here at Gold Care Homes, we  believe independent activity, hobbies and day to day chores boost self confidence. By taking the time to understand each residents capabilities, we’re able to build a personalized activity plan.

Our aim is to create a programme that encourages as much interaction and enjoyment as possible.  As you’d expect, most activities are indoors. However, when the weather  permits, we make the most of our lovely outdoor patio areas and landscaped gardens. 

We regularly arrange local and national trips to popular attractions – our recent trip to St Albans Cathedral was a firm favourite!


Our Photos

Timetables
Example week for resident.PNG

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Music Entertainment, Painting, Pet Therapy, Quiz Games, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Can You Bring Your Pet
Yes

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Birds, Cats, Dogs, Rabbits.

Our Pet Policy
No 122 - Pets Within The Home.pdf

Jupiter Drive
Hemel Hempstead
Hertfordshire
HP2 5NP

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 15th October 2021
Last rated 2nd December 2021
Reports

2nd December 2021

10th June 2021

11th January 2019

Registration Date 8th May 2017
Service Provider GCH (Hertfordshire) Ltd, UB10 0JH
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.
Our Awards
Queensway House Queensway House
Queensway House Queensway House
Queensway House Queensway House

Frequently asked questions about Queensway House

Queensway House was given an overall rating of "Good" by the CQC in December 2021.
Queensway House provides Nursing, Dementia, Respite and Residential care.
Queensway House has 80 rooms.
Prices for Queensway House start from £1,200.00 per week.
Queensway House is owned by Gold Care Homes.
Yes. Queensway House does offer Residential care.
Yes. Queensway House does offer Respite care.
Yes. Queensway House does provide care for people with Dementia.
Queensway House comes under Hertfordshire.
Queensway House accepts Local Authority clients.
Queensway House accepts NHS Continuing Healthcare clients.
Suran Wije is the manager of Queensway House.

Profile Last Updated: 09 Aug 2022 | Report this Profile

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