OSJCT Townsend House

Bayswater Road


Tel: 01865 762232

Care Provider: The Orders Of St. John Care Trust

Care Type Care Home
Care Category Dementia, Respite, Residential.
Availability Call for details
Overall CQC Rating Good
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Meet The Manager

Dorte Chandler is Home Manager at OSJCT Townsend House.

Dorte Chandler is the Home Manager at Townsend House. Dorte has worked in the care industry for 18 years having initially joined OSJCT as a carer at Mayott House (now an ECH scheme) when she was 20. Dorte was then promoted to Assistant Manager at the age of 21, which made her the youngest in the county at that time. Dorte then moved to Head of Care and after this Dorte became Home Manager at another OSJCT care home. Dorte then joined the training department in Health and Social Care but, because she missed working in a care environment she re-joined OSJCT in July 2018 as Home Manager of Townsend House.

Dorte has a Registered Managers Award, Health and Social Care level 4 and a counselling certificate.

Dorte Chandler

Located in the Headington area of Oxford is Townsend House, offering high-quality and compassionate residential and respite care for 45 residents.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Walking Frame, Physically Frail.
Medication By Mouth.
Respite Care Yes
Minimum Age

Our Building and Facilities

This traditional home has some lovely newly refurbished communal lounges, where residents can enjoy the company of others, take part in activities or simply sit down and read a good book. Also, inside, you will find a themed cafe, which is the perfect spot to whereby residents can enjoy a coffee and a slice of homemade cake with loved ones.

The home is surrounded by a large beautiful and much loved garden, with a plethora of colourful flowers. Many of our resident’s love enjoying the outdoor space in the summer months, where they may relax in the shade of the mature trees or play a game of chess on the large outdoor chess board.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms.

What Else Do We Provide
Hairdressers, Lift.

Our Garden
Communal Garden, Seating, Communal Patio, Summer House.

key facts.pdf

Our Photos


Each room is furnished with a single bed with bedding included, wardrobe, chest of drawers, armchair, bedside table, carpet, sink and sink unit, and curtains.

About Our Rooms
Number Of Rooms 45
Number Of Ensuite Rooms 1

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Freeview TV, Sky/Cable TV, Telephone Point, Alarm, Catch up TV.

Our Photos

Our friendly, professionally trained team are on hand around the clock to support our residents, ensuring they spend their day how they wish and enabling them to enjoy a fulfilling and independent lifestyle.

The attentive care team focus on the individual needs of the residents, with a tailored care plan for each person. Their aim is to improve the quality of life for our residents by creating lovely, comfortable, homely surroundings and by providing care, activities and other services designed around each resident’s needs and wishes.

The team consists of a Home Manager, Care Services Manager, Dementia Lead, Senior support Workers, Support workers, Activity Co-ordinators, Admiral Nurses, Housekeeping, Handy person, administrators and the home's Chef and catering team.

Our Carers
Sharon Dumper
Sharon Dumper
Head of Care

Sharon Dumper is the Head of Care at Townsend house. Sharon joined OSJCT in 2011 and has worked in the care industry for 30 years. Sharon initially started as a Carer and worked her way up to Care Leader due to her hard work and compassion for elderly people. Sharon says, “It was the manager at OSJCT who believed in me and give me the confidence to accept the Head of Care role which I love. It means I can still interact with residents whilst supporting the Home Manager.” She also adds, “The most important thing to remember is that the residents are the heart of everything we do.” Sharon has a QCF Level 3 in Health and Social Care, Level 3 in Dementia Award and a Level 3 Award in Education and Training

Sharon loves her role as she feels she is making a difference to people's lives. It is the simplest of everyday things that give her the greatest pleasures in her role.

Chris Ruane
Chris Ruane

Chris Ruane is the Administrator at Townsend House. Chris joined OJSCT in 2015 and has worked in administration all her life.

Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.

Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.

Funding Types
Local Authority Oxfordshire
Region South East
We Accept Local Authority Funding Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

The talented chef and kitchen team prepare tasty, home-cooked meals on site daily from our own kitchens. We source quality produce for our excellent breakfast, lunch and dinner menus. All-day dining is available for lighter meals and snacks and all dishes are carefully balanced to get the best nutritional value and cater for individual dietary requirements and preferences.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Sample menu.pdf
Activities Are So Important


Whether it’s wet or dry outside, we at OSJCT feel that activities are essential in providing the best caring environment to live in.

Hobbies don’t simply stop when living with us at Townsend House. We have a dedicated Activities Co-ordinator who works closely with our residents to create a programme of fulfilling activities and events, tailored around each resident’s requests, hobbies and interests. The programme of events and activities provide a source of fun and laughter, to help each resident live their life to the full and make new friendships.

We are also fortunate to have the support of many volunteers of all ages from the local community, strengthening our links to this thriving market town. Here is a sample of activities on offer:

  • Trips to garden centres, cafés, pub’s, sporting events, National Trust parks, wildlife parks, aquariums and museums.
  • Visit from Pets as Therapy Dogs
  • Exercise and wellness activities, for example Seated Yoga, Zumba
  • Fun activities with the local toddler and nursery groups
  • Board game competitions and quizzes
  • Music therapy sessions
  • Gardening
  • Arts and crafts
  • Communal Church services

With so many well-being activities for body and mind on offer, we also recognise that everyone needs some personal space for relaxation and mindfulness for personal reflection. The cosy lounges offer an opportunity for some quiet time or to host family and friends.

And that’s not all:

We’ve had silent discos, hoe downs, Chinese banquets, Oscar parties and so much more.

Many of the activities feature Reminiscence Therapy to aid those living with Dementia to remember events, people and places using sight, touch, taste, smell and sound.


The home has strong links with the local community and there's never a dull moment. We run regular activities for all to join in:

  • Coffee mornings
  • Care Home Open Day 
  • Summer and Autumn fetes
  • Christmas parties

Our Photos

Sample Activities Calendar.pdf

Activities At Home
Music, Gardening, Yoga, Pet Therapy, Crafts, Religious Services, Board Games, Exercise Class, Animal Petting, Themed Events.

Activities Outside Our Home
Local Tourist Attractions, Pub, Garden Centre, Park.

Bayswater Road

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/6ecb808b-aed2-47c7-bae4-63893a259fbe
Report Published 20th July 2017
Registration Date 16th November 2010
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Hospital, Shops, Restaurant, Park, Pub.

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