|
Profile Strength |
Excellent 96%
|
|---|---|
| Care Type | Home Care |
| Care Category | Personal | Dementia | Respite |
| Availability | Yes |
| Hourly Prices From | £27.00 |
| Regulator's Rating | Good |
Meet The Manager
Claire Garside is Area Care Manager at Helping Hands Home Care Truro.
Claire is mainly responsible for ensuring that each of our carers have the support and training they need to deliver an outstanding service to the customers daily. Engaging with the customers is also a vital role for me as it shows them that we are passionate about the care we provide, allowing us to stand out as one of the leading providers of care in the country.
Claire’s career in the care sector started when she was 17 years old. Her first role in the industry was as a support worker for several years, before moving into an activities co-ordinator role in a care setting. Following this, Claire then moved up to a deputy manager role in the learning disability sector.
Claire has had experience as a trainer in safeguarding and completed her health and social qualifications in Levels 2 and 3, before completing her Level 5 in 2018.
Because, life is better at home.
There are many benefits to opting for home care rather than a care home. But by choosing Helping Hands Truro, there is one real, unique difference: bespoke home care from a carer who’s completely dedicated to you or your loved one.
Helping Hands is a fully managed care provider, this means your care is completely regulated by the CQC and CIW, it is managed by a local team, all costs are included, and we will provide a replacement carer if your usual carer is ill or unsuitable. We also provide our carers with fantastic employee benefits, such as holiday pay and a pension package, to ensure that we retain the very best carers to look after you or your loved one.
We’ve been caring for people in their own homes in Truro for three decades. Whether you need visiting care a few times a week or round-the-clock live-in care, there are many benefits to opting for a home care service over a care home. Here are just a handful:
- Stay in the comfort of your home, with nurse-led support if needed
- Personal, one-to-one attention from your chosen carer
- Keep your existing lifestyle and daily routines
- Choose what you eat and when you eat
- Pets can stay with you at home
If you or a loved one have recently been discharged from hospital or are being discharged imminently, you may need a bit of extra help around the home until you’re back on your feet. A Helping Hands carer can help your recovery through assisting with physio, mobility and medication, as well as providing practical assistance around the home and discreetly aiding with personal care routines.
We also offer short-term respite care for those occasions when someone needs care on a temporary basis. Perhaps you’re planning a family holiday and are looking for a trustworthy care provider to look after your loved one in your absence. We believe that our flexible, continuous respite service is preferable to the stress and upheaval of moving into residential care for a few weeks.
It might be that you yourself are receiving care and would like a travelling companion to accompany you on your dream holiday whilst providing specialist support. Whatever your reason for needing short-term support, we’ll make sure your respite carer fully understands your requirements and preferences, so that we can help you enjoy the right type and level of care.
Our team in Truro can support you and your needs in the comfort of your own home covering Blackwater, Chacewater, Falmouth, Newbridge, Newham, Newquay, Penryn, Perranporth, Ponsanooth, Probus, St Agnes, St Austell, Threemilestone, Truro, and the surrounding areas.
| Care Options | We Can Provide |
|---|---|
| Care Given | Companionship, Convalescence, Daily Respite Care, End of Life, Independent Living, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Housekeeping | Cleaning, Gardening, Household Admin, Laundry, Meal Delivery service, Meal Preparation, Medical Appointments, Prescription Collection, Shopping, Tidying, Transportation. |
| Medication | By Mouth, Change Catheter, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Care Visits | 1 Hour, 2 Hours, 3 Hours, 30 Mins, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Hours, Min, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks. |
| Transport | Carer provides own vehicle, Will accompany on Public Transport, Will drive client's vehicle. |
| Technology | Key Safes. |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
|
Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Fees For Individuals | Fee |
|---|---|
| Hourly Daytime Rate | £27.00 |
| Funding Types | |
|---|---|
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| Local Authority Funded Clients | No |
| The Importance Of Meal Times |
|---|
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Here at Helping Hands, we understand the importance of a nutritious diet to both your physical and mental wellbeing. As part of your care package, we can help with every step of maintaining a balanced diet, from meal planning and food shopping to cooking your meals and snacks. Whether you’d like your carer to fulfil these tasks for you or you’d prefer a helping hand to keep up your usual routines, we’ll support you to enjoy the food you know and love. |
| We Can Prepare |
|---|
| Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks. |
| Dietary Options |
|---|
| Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian. |
| Our Photos |
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| Activities Are So Important |
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As part of our home care services, we can support you with maintaining your hobbies and interests, or even picking up an activity you’ve always wanted to. Whether it’s arts and crafts around the home, or getting out and about for a social event or club, your carer will help you embrace your interests and enjoy your independence in and out of the home. |
| Our Photos |
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| Staff Specialities |
|---|
| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Word Games. |
| Our Pets |
|---|
|
Your pets bring happiness and comfort every day, no matter what shape or size they may be. Essential jobs can cause a little too much strain if you are elderly or unwell, so your carer will either carry out these tasks for you, or assist you to help keep up your usual routine. Both live-in and visiting carers will be able to provide assistance with all manner of pet care and support to keep you living independently at home together. |
| How We Help With Your Pet |
|---|
| Feeding, Sanitation, Walking. |
Regulator: CQC
| Current Ratings | |
|---|---|
| CQC Registered | Yes |
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 13th January 2020 |
| Last rated | 4th February 2020 |
| Reports | |
| Registration Date | 16th January 2019 |
| Service Provider | Midshires Care Limited, B49 6EP |
4th February 2020 Blackwater, Chacewater, Falmouth, Newbridge, Newham, Newquay, Penryn, Perranporth, Ponsanooth, Probus, St Agnes, St Austell, Threemilestone, Truro, and the surrounding areas.
Our Registered Address is:
A214 and A219 Victoria Advent House
Station Approach, Victoria, Roche
St Austell
Cornwall
PL26 8LG
Frequently asked questions about Helping Hands Home Care Truro
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